Trophy Nissan - Service Center

Trophy Nissan responded

Thank you for your heartwarming and detailed review! We are truly touched by your positive experience with our service team, particularly the exceptional support from Guillermo and Kevin. Your loyalty in servicing your Versa Note with us over the years is something we deeply appreciate. Guillermo's warm welcome and professional attention, combined with Kevin's prompt and attentive management, reflect our commitment to providing outstanding customer service. We understand that automotive issues can be stressful, especially for those less familiar with car mechanics. Our goal is to provide a supportive, worry-free experience, and we're delighted to hear that we've succeeded in making you feel comfortable and confident in our care. Thank you for trusting Trophy Nissan with your vehicle and for taking the time to share your positive experience. We look forward to continuing to serve you with the same level of dedication and professionalism.

Trophy Nissan responded

Thank you for your excellent review! We're thrilled to hear that you experienced great customer service and that your vehicle was completed in a timely manner. Your complete satisfaction is our ultimate goal, and we're pleased we were able to meet and exceed your expectations. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future!

Trophy Nissan responded

We are truly sorry to hear about your distressing experience, and we sincerely apologize for any feelings of being deceived. It is never our intention to cause our customers any emotional discomfort, and your feedback indicates that we fell short in our service. To address your concerns directly, we encourage you to reach out to General Manager Jennifer Carroll at 682-777-4196. Jennifer is committed to ensuring that your concerns are heard and addressed appropriately. She will work with you to resolve any issues and restore your trust in our dealership. Thank you for bringing this to our attention. We greatly appreciate the opportunity to make things right and improve our services.

Trophy Nissan responded

Agradecemos su reconocimiento de nuestro servicio rápido y eficiente, especialmente para el cambio de aceite del motor. Nuestro equipo está comprometido a proporcionar un mantenimiento automotriz rápido y profesional que respete su tiempo y cumpla con los más altos estándares de calidad. Su feedback confirma que estamos logrando nuestro objetivo de ofrecer un servicio oportuno sin comprometer la exhaustividad. Entendemos que nuestros clientes valoran tanto la rapidez como la confiabilidad cuando se trata de mantenimiento de vehículos. Gracias por elegir nuestro centro de servicio y por tomarse el tiempo para compartir su experiencia positiva. Esperamos seguir brindándole un servicio rápido y eficiente en el futuro.

Trophy Nissan responded

Thank you for your outstanding loyalty and enthusiastic review! We are truly honored that we have become the exclusive service center for you and your family. Your ongoing trust is the greatest compliment we could receive. Our team is dedicated to providing phenomenal service that keeps our customers coming back. We understand that earning and maintaining your loyalty is about consistently delivering exceptional care, quality, and customer experience. We deeply appreciate that you have chosen Trophy Nissan as your trusted automotive service provider. We look forward to continuing to serve you and your family with the same high level of commitment and excellence. Thank you for being such a valued customer!

Trophy Nissan responded

Thank you for your fantastic review! We are thrilled to hear that we consistently provide phenomenal service for you and your family. Your loyalty in bringing all your vehicles to us is the highest compliment we could receive. Our team is dedicated to delivering exceptional automotive care that keeps our customers coming back. We appreciate that we have earned your trust and continue to meet your automotive service needs. Thank you for choosing Trophy Nissan and for taking the time to share your positive experience. We look forward to continuing to serve you and your family with the same level of commitment and quality.

Trophy Nissan responded

Thank you for your fantastic review! We are thrilled to hear that you had such a positive experience with our service representative. Keeping our customers informed and providing professional service are top priorities for us, and it’s wonderful to know that we met those goals during your visit. Your kind words and recognition mean a lot to our team, and we will be sure to pass along your kudos. Thank you for choosing us, and we look forward to assisting you again in the future!

Trophy Nissan responded

Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our friendly and helpful team. Our commitment to providing fast, efficient service is a top priority, and we're pleased that we met your expectations. Your appreciation for our clean, handicap-accessible facility with comfortable seating is especially meaningful to us. We strive to create an environment that is welcoming and accommodating to all of our customers. Thank you for taking the time to share your experience. We look forward to serving you again in the future!

Trophy Nissan responded

Thank you for your fantastic review! We're delighted that we could provide such quick and seamless service for you as a walk-in customer. Our team's goal is always to accommodate our customers efficiently and effectively, and we're thrilled that we met your needs without any complications. Your commitment to using our service again means a great deal to us. We appreciate your trust and look forward to continuing to provide the same high-quality, responsive service in the future. Thank you for choosing us, and we can't wait to see you again!

Trophy Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Luis provided you with such helpful and comprehensive assistance. His dedication to explaining everything clearly and being available after hours reflects our commitment to exceptional customer service. We take great pride in having team members like Luis who go above and beyond to ensure our customers feel supported and informed. Your feedback reinforces our efforts to provide outstanding service throughout the entire process. Thank you for choosing us, and we look forward to assisting you again in the future!