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Trophy Nissan - Service Center

Mesquite, TX

4.5
820 Reviews

820 Reviews of Trophy Nissan - Service Center

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January 21, 2025

I was taken care of with a Smile from start to finish. A great experience. More

by MENGLISH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry
Jan 22, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re delighted to hear that you had a great experience and felt well taken care of from start to finish. Providing exceptional service with a positive attitude is always our goal. We truly appreciate your support and look forward to serving you again.

January 21, 2025

Always helpful and accommodating to me. Service department is awesome as well, always setting up an appointment with Marvin! More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Marvin
Jan 22, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re so glad to hear that you’ve consistently found our team helpful and accommodating. It’s great to know that Marvin and the service department have made your experiences so positive. We truly appreciate your loyalty and look forward to continuing to provide excellent service in the future!

January 21, 2025

My service young man is very good, need more people like him, thank you so much!!!! More

by DAVIDLISAHIILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't think 🤔 of his name, he always waits on me, you know who you are, send me your name so I can do another one.
Jan 22, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re delighted to hear that your service experience was so positive. We truly value team members who go above and beyond for our customers, and it’s wonderful to know he made such a great impression. Your feedback means a lot to us, and we look forward to serving you again!

January 21, 2025

Excellent and quick service! Danny was very helpful and updated me every time I asked More

by dallasandres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 22, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We’re thrilled to hear that you received excellent and efficient service. It’s great to know that Danny was so helpful and kept you informed throughout. Providing attentive and responsive service is always our goal, and we’re glad we could meet your expectations. We look forward to assisting you again in the future!

January 21, 2025

Awesome customer service from a Top Notch team. That's why I keep returning. Nissan Rocks!!! More

by ADAMGUARDADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cardenas
Jan 22, 2025 -

Trophy Nissan responded

Thank you for your amazing feedback! We’re thrilled to hear that our team continues to provide you with top-notch customer service. Your loyalty means the world to us, and it’s customers like you who make what we do so rewarding. Nissan truly does rock, and we’re so glad to have you as part of our family! We look forward to seeing you again for your future visits. If there’s ever anything you need, don’t hesitate to reach out.

January 20, 2025

Never purchased a car from here but I get my maintenance done here and never had a bad experience. I deal with the same service advisor and things are always explained thoroughly. No complaints here. More

by Brittany Rockmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anteas Coleman
Jan 21, 2025 -

Trophy Nissan responded

Thank you for sharing your positive experience with our service department. We're delighted to hear that your maintenance visits have consistently been reliable, informative, and professional. Having a consistent service advisor who takes the time to thoroughly explain everything is something we pride ourselves on. We understand that clear communication is just as important as quality technical work, and we're pleased that your service advisor has met those standards for you. Your loyalty and satisfaction means a great deal to us. We aim to provide exceptional service that keeps customers coming back, regardless of whether they originally purchased their vehicle from our dealership. We appreciate you taking the time to share your consistently positive experiences and look forward to continuing to provide you with top-quality maintenance service.

January 20, 2025

Customer service is top notch. Danny takes good care of his customers! I'm a definite repeat cusgomer. More

by fsherley622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Stravinsky
Jan 21, 2025 -

Trophy Nissan responded

Thank you for highlighting Danny's exceptional customer service and your commitment to our dealership! Your review underscores the importance of personalized, high-quality customer care in building long-term relationships. We're thrilled that Danny has not only met but exceeded your expectations, earning your loyalty as a repeat customer. This is exactly the type of service experience we strive to deliver with every interaction. Danny's dedication to taking good care of customers is a testament to our team's commitment to providing top-notch service. Your willingness to return to our dealership is the ultimate endorsement of his professional approach. We truly appreciate customers like you who recognize and celebrate outstanding service. Thank you for taking the time to share your positive experience and for your continued trust in our dealership.

January 20, 2025

Antenz Coleman is a nice person. I never leave without knowing what I done. My work is done correctly. More

by tamararobinson0614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Jan 21, 2025 -

Trophy Nissan responded

Thank you for sharing your positive experience with Antez and our service department. Your review highlights the two most important aspects of exceptional automotive service: clear communication and quality workmanship. We're pleased to hear that Antez consistently ensures you understand exactly what work is being performed on your vehicle. This transparency is a critical part of building trust with our customers. Additionally, your confidence that the work is done correctly speaks volumes about Antez's professional skills and commitment to excellence. Your review confirms that our team is focused on delivering not just technical expertise, but also a customer experience that leaves you informed and satisfied. We appreciate customers like you who take the time to recognize our team members' dedication. Thank you for choosing our dealership and for your positive feedback about Antez.

January 19, 2025

Working with Trophy Nissan was an exceptional experience. I was kept up to date of the progress. More

by SMACAMP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Jan 21, 2025 -

Trophy Nissan responded

Thank you for highlighting the exceptional experience you had. We pride ourselves on maintaining clear, consistent communication with our customers, and we're pleased that our team kept you informed throughout your service process. Keeping customers updated on their vehicle's progress is a critical part of our commitment to transparency and customer satisfaction. Your review confirms that we successfully delivered the communication and service quality we aim to provide. We appreciate customers like you who recognize and value professional, attentive service. Thank you for choosing Trophy Nissan and taking the time to share your positive experience.

January 19, 2025

I love Trophy Nissan. Everyone is so special to me. Love you guys! Pansy is awesome! More

by lhoweth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy, Michael and of course my sweet Jennifer!
Jan 21, 2025 -

Trophy Nissan responded

Thank you for your heartwarming and enthusiastic review! We are thrilled that your experience has been so positive, and we're especially delighted to hear that Pansy has made such a wonderful impression on you. Our team takes great pride in creating a welcoming environment where customers feel valued and appreciated. Your review reflects the personal connection we strive to build with each customer, and we're honored that you consider our team special. We look forward to continuing to provide you with the exceptional service and care that have made Trophy Nissan feel like more than just a dealership to you. Thank you for being such a loyal and passionate customer!

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