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Trophy Nissan - Service Center

Mesquite, TX

4.5
815 Reviews

815 Reviews of Trophy Nissan - Service Center

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January 23, 2025

Don't do it this whole place sucks from sales to service stay away from this place More

by Fk trophy Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delvin
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Jan 24, 2025 -

Trophy Nissan responded

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We take comments like this seriously and would like the opportunity to address your concerns directly. Please contact our General Manager, Jennifer Carroll, at 682-777-4196. We value your input and want to work toward making things right.

January 23, 2025

We let the mechanic take the car home to see if he could recreate what we described. He drove 45 minutes one way. The next day when the car was picked up no gasoline had been replaced. When asked about it t More

by ANGELA.DURHAM.COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
Jan 27, 2025 -

Trophy Nissan responded

We’re sorry to hear about your recent experience and the frustration it caused. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We would like the opportunity to address your concerns and make things right. Please contact our Service Director, Kevin Shutter, at 855-971-9379 to discuss this matter further. Your feedback is important, and we want to ensure a better experience moving forward.

January 22, 2025

The process was very efficient. A link was provided to show you the step by step process of the service. More

by eamathis_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin G.
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Jan 23, 2025 -

Trophy Nissan responded

We are pleased to hear about your positive service experience. Providing clear, transparent communication and utilizing technology to keep our customers informed is a priority for our team. We're glad the step-by-step service link helped you understand the process and made your visit efficient. Thank you for choosing our dealership and for taking the time to share your feedback.

January 22, 2025

I'm very happy trophy Nissan is the best of the best especial Marvin is the perfect all the time when you need help thank you trophy Nissan More

by alarconmyspace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin is the best
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Jan 23, 2025 -

Trophy Nissan responded

We are thrilled to hear about your exceptional experience with our dealership. Your praise for Marvin and our team means a great deal to us. We strive to provide the highest level of customer service, and we're delighted that Marvin has consistently met your expectations. Thank you for your kind words and for choosing our dealership.

January 22, 2025

Again Michael has completely wowed me with his exception service. He is such a joy to work with, and his attitude and spirit are top notch... More

by Annettewashington35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Conley
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Jan 23, 2025 -

Trophy Nissan responded

We are thrilled to hear about Michael's outstanding service and the positive impact he has made on your experience. His dedication to providing exceptional customer service and maintaining a positive attitude truly sets him apart. We are proud to have Michael on our team and appreciate that he consistently goes above and beyond to ensure customer satisfaction. Thank you for taking the time to recognize Michael's exceptional work and for sharing your wonderful feedback.

January 21, 2025

I was taken care of with a Smile from start to finish. A great experience. More

by MENGLISH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry
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Jan 22, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re delighted to hear that you had a great experience and felt well taken care of from start to finish. Providing exceptional service with a positive attitude is always our goal. We truly appreciate your support and look forward to serving you again.

January 21, 2025

Always helpful and accommodating to me. Service department is awesome as well, always setting up an appointment with Marvin! More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Marvin
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Jan 22, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re so glad to hear that you’ve consistently found our team helpful and accommodating. It’s great to know that Marvin and the service department have made your experiences so positive. We truly appreciate your loyalty and look forward to continuing to provide excellent service in the future!

January 21, 2025

My service young man is very good, need more people like him, thank you so much!!!! More

by DAVIDLISAHIILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't think 🤔 of his name, he always waits on me, you know who you are, send me your name so I can do another one.
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Jan 22, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re delighted to hear that your service experience was so positive. We truly value team members who go above and beyond for our customers, and it’s wonderful to know he made such a great impression. Your feedback means a lot to us, and we look forward to serving you again!

January 21, 2025

Excellent and quick service! Danny was very helpful and updated me every time I asked More

by dallasandres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Jan 22, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We’re thrilled to hear that you received excellent and efficient service. It’s great to know that Danny was so helpful and kept you informed throughout. Providing attentive and responsive service is always our goal, and we’re glad we could meet your expectations. We look forward to assisting you again in the future!

January 21, 2025

Awesome customer service from a Top Notch team. That's why I keep returning. Nissan Rocks!!! More

by ADAMGUARDADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cardenas
Report | Print
Jan 22, 2025 -

Trophy Nissan responded

Thank you for your amazing feedback! We’re thrilled to hear that our team continues to provide you with top-notch customer service. Your loyalty means the world to us, and it’s customers like you who make what we do so rewarding. Nissan truly does rock, and we’re so glad to have you as part of our family! We look forward to seeing you again for your future visits. If there’s ever anything you need, don’t hesitate to reach out.

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