Trophy Nissan - Service Center

Trophy Nissan responded

Thank you for your feedback! We’re glad to hear that you had a great experience with our service and appreciated the clear communication about what was needed to get the job done. Keeping our customers informed is always a priority for us. If you ever need further assistance, feel free to reach out to us. We look forward to serving you again!

Trophy Nissan responded

¡Gracias por la fantástica reseña! Nos alegra mucho saber que Marvin Guerrero le brinda constantemente un servicio útil y amable. Significa mucho para nosotros que considere que nuestro servicio de atención al cliente es el mejor del área metropolitana. Realmente apreciamos sus comentarios y esperamos poder atenderlo nuevamente pronto. Thank you for the fantastic review! We’re so happy to hear that Marvin Guerrero consistently provides you with helpful and friendly service. It means a lot to us that you consider our customer service the best in the metroplex! We truly appreciate your feedback and look forward to serving you again soon.

Trophy Nissan responded

We are truly grateful for your outstanding review and appreciation of our team and service. Your recognition that we stand out among other Nissan dealerships in the area means a great deal to us. We consistently strive to provide prompt, fair-priced service with a commitment to excellence. Our team works hard to distinguish ourselves through quality customer care, and feedback like yours validates our ongoing efforts. Thank you for choosing our dealership and for sharing your positive experience.

Trophy Nissan responded

We are delighted to hear about your exceptional experience with Pansy and Guillermo in our service department. Their commitment to clear communication and thorough explanation is exactly what we aim to provide to every customer. We appreciate that they took the time to help you understand the details about your brakes, ensuring you felt informed and comfortable. Your 10/10 rating means a great deal to us and reflects the high standards of service we strive to maintain at Trophy Nissan. Thank you for recognizing the hard work of our team members and for sharing your positive experience.

Trophy Nissan responded

We appreciate your positive feedback about our service experience. Our team takes pride in being knowledgeable and providing informative options to our customers. We're glad to hear that our staff was helpful and that you found our waiting area clean and welcoming. Your review confirms that we are meeting our goals of delivering high-quality, customer-focused service. Thank you for taking the time to share your experience and for choosing our dealership.

Trophy Nissan responded

Thank you for your kind review! We're delighted to hear that our team provided courteous, detail-oriented, and efficient service while sharing their expertise in car maintenance. Ensuring our customers receive the best care is always our priority. We appreciate your support and look forward to assisting you again in the future!

Trophy Nissan responded

We are truly grateful for your wonderful review highlighting the consistently positive service at our dealership. Your recognition of Marvin's exceptional performance and our team's friendly, courteous approach means a great deal to us. Your feedback affirms that our commitment to creating a welcoming environment and providing outstanding customer service is resonating with our customers. We pride ourselves on greeting each customer warmly and ensuring they feel valued from the moment they arrive. Thank you for taking the time to share your positive experience and for your continued trust in our dealership.

Trophy Nissan responded

Thank you for your feedback! We’re pleased to hear that you had an excellent and timely service experience, and that our Service Manager kept you updated on the status of your vehicle. Clear communication is important to us, and we’re happy it made a positive impact on your experience. We look forward to assisting you again!

Trophy Nissan responded

We’re truly sorry to hear about your experience and understand your frustration. Your satisfaction is important to us, and we want to address the issues you’ve encountered. Please contact our General Manager, Jennifer Carroll, at 682-777-4196 so we can discuss this matter further and work toward a resolution. We appreciate your feedback and are committed to making things right.

Trophy Nissan responded

Thank you for taking the time to review your experience. We apologize for any issues or inconveniences you are experiencing. Please allow us the opportunity to assist you in resolving your concerns. Please contact our Service Director, Kevin Shutter, at 972-682-1613 or via email at kshutter@trophynissan.com. Thank you, and we look forward to hearing from you.