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Trophy Nissan - Service Center

Mesquite, TX

4.5
806 Reviews

806 Reviews of Trophy Nissan - Service Center

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January 31, 2025

Trophy is a good place to have your car serviced, very caring people. All good More

by DANNYSLATINSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
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Feb 03, 2025 -

Trophy Nissan responded

Thank you for your kind review! We’re so glad to hear that you had a positive experience and that our team made you feel cared for. Providing excellent service and customer care is always our priority, and we appreciate your trust in us. If you need anything in the future, feel free to reach out. We look forward to serving you again!

January 31, 2025

I've been consciously choosing Trophy for 9 years . .. I purchased my car there in 2016. Most times, service is excellent -- with a very personal touch from the Service Advisors. This time, however, the More

by LNEWMANWMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinski - Asst. Service Mgr.
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Feb 03, 2025 -

Trophy Nissan responded

Thank you for your continued loyalty over the years, and we truly appreciate your feedback! We’re glad to hear that most of your experiences with us have been excellent, and we apologize for the issue you encountered with your recent service. We're grateful for your understanding, and we're happy to know that the issue was quickly resolved. Providing top-quality service is always our priority, and we’ll take your feedback to ensure that this doesn’t happen again. If you need anything in the future, feel free to reach out to us. We look forward to continuing to serve you!

January 31, 2025

Trophy Nissan always has friendly and fast service. I don’t mind waiting on them. More

by ROPINGWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 03, 2025 -

Trophy Nissan responded

Thank you for your kind review! We're so glad to hear that you consistently experience friendly and fast service. We truly appreciate your patience and trust in us, and we're happy to continue serving you. If you ever need anything in the future, don’t hesitate to reach out to us. We look forward to seeing you again!

January 31, 2025

Poor service but antez the service person did help my situation… would not recommend to anyone to get a vehicle there More

by MARIOBROOK1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antez
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Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback. We’re sorry to hear that your experience wasn’t up to the standard we strive to provide. However, we’re glad to hear that Antez was able to help. We’d love the opportunity to address your concerns further. Please feel free to reach out to Service Director, Kevin Shutter, at 855-971-9379, and he will work with you to resolve this.

January 30, 2025

They identified the problem and created the solution. Everything was handled professionally by Guillermo (Service Advisor) and the rest of the Trophy Nissan's service team. Once again, this has been an More

by gmaninplano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Albiter
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Jan 31, 2025 -

Trophy Nissan responded

We're thrilled to hear about your excellent experience with our service team, especially Guillermo. It's fantastic that we were able to identify the problem and provide an effective solution. Thank you for your continued support and kind words. We appreciate your business!

January 30, 2025

Very prompt, professional and courteous. They immediately got on it and out in excellent timing More

by BEVERL2OO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
Report | Print
Jan 31, 2025 -

Trophy Nissan responded

Thanks for your fantastic review! We're thrilled to hear you had a great experience with our team. Your feedback on our promptness and professionalism means a lot to us. We look forward to serving you again soon!

January 30, 2025

Muy contenta con el servicio que recibí especial para Marvin que ISO todo para ayudarme en todo lo relacionado con el problema del carro More

by alarconmyspace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin is the best
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Jan 31, 2025 -

Trophy Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear Marvin provided excellent service and assistance with your car issue. Your satisfaction is our priority, and we appreciate your support!

January 30, 2025

Friendly associates, quick service. Use exclusively for all service needs on my vehicle. Thank you for keeping me on the road More

by CHITMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr coleman
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Jan 31, 2025 -

Trophy Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you appreciate our friendly service and quick turnaround. Keeping you on the road is our top priority, and we look forward to serving you again for all your vehicle needs!

January 30, 2025

Friendly, nice people, great service Close to home, good atmosphere, good attitude, and good customer care. More

by REBECABARRERA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin was very attentive and very helpful.
Report | Print
Jan 31, 2025 -

Trophy Nissan responded

Thanks, Rebeca! We're thrilled you enjoyed the friendly service and atmosphere. Your support means a lot to us, and we look forward to welcoming you back soon!

January 30, 2025

Friendly staff. Quick check in by the worker. Completed work within the estimated time frame. More

by SEALARK59
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jan 31, 2025 -

Trophy Nissan responded

Thanks! We're thrilled to hear you had a great experience with our friendly staff and timely service. Your feedback means a lot to us, and we look forward to welcoming you back soon!

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