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Trophy Nissan - Service Center

Mesquite, TX

4.5
806 Reviews

806 Reviews of Trophy Nissan - Service Center

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February 02, 2025

Very friendly courteous was a little slow, but I was pleased I will return and I would refer this dealership More

by reedredrooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose garcia
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Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear you had a positive experience with our team and that you were pleased overall. We apologize for the wait, and we appreciate your patience. We look forward to serving you again in the future and truly appreciate your willingness to refer others to our dealership!

February 02, 2025

These folks are convenient and dependable. I have bought many vehicles through the years from them. Very good service department. More

by rwflow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy
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Feb 04, 2025 -

Trophy Nissan responded

Thank you for your continued loyalty and kind words! We're so glad to hear that you find our team both convenient and dependable. We truly appreciate your trust in us over the years for both vehicle purchases and service. We look forward to assisting you again in the future!

February 02, 2025

I recently had my vehicle serviced at Trophy Nissan, and I couldn’t be more impressed with the entire experience. From the moment I arrived, the staff was welcoming, professional, and attentive to my needs. More

by cintorait17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We’re so glad to hear that your experience was exceptional from start to finish. Our team works hard to provide professional, attentive service, and we’re thrilled to know that we were able to address your concerns and keep you informed throughout the process. We look forward to serving you again in the future!

February 02, 2025

Guillermo has been the highlight,very attentive! He helped us navigate a very tough situation with almost no problems except Nissan red tape our buy back offer rescinded our faith in Nissan's quality More

by NOEMAIL_6911404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback. We're so glad to hear that Guillermo was attentive and helped you navigate the situation as best as possible. We understand how frustrating issues like this can be, and we sincerely apologize for the inconvenience it caused. Your experience matters to us, and we would love the opportunity to discuss any concerns further. Please feel free to reach out so we can address them directly. Thank you for bringing this to our attention.

February 01, 2025

Jose was very polite and kept me updated on the progress of my car. Also he gave me a free car wash voucher. More

by kara40.mny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for sharing your positive experience! We're glad to hear that Jose took great care of you and kept you informed throughout the process. We appreciate your feedback and look forward to serving you again!

February 01, 2025

Professional attention to my cars service. Thankful for friendly service and ease to check out. More

by dperlick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Feb 03, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're so glad to hear that you received professional and friendly service, and that your checkout experience was easy. We appreciate your trust and look forward to continuing to care for your vehicle in the future!

February 01, 2025

No waiting time. Service was explained to me. Job was completed on time as stated. Danny S was nice to work with. More

by SANDMOON24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slantinsky
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for your awesome 5-star review! We're so glad to hear that your service experience was seamless and timely. It's great to know that Danny S was able to assist you and make the process easy to understand. We truly appreciate your feedback and look forward to serving you again!

January 31, 2025

Marvin helped me out and I was so glad that he actually dedicated his time to helping me get my car fixed and updated me throughout the whole process. More

by MMAGDALENO089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for your kind feedback! We're so glad to hear that Marvin provided dedicated and helpful service throughout the process. Keeping our customers informed is important to us, and we're happy that we could meet your expectations. If you ever need further assistance, don't hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

A five stars service , I will always recommend Nissan , their customer service is amazing and they are very professional More

by DENNISRIVERA302013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Suarez
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that you had a five-star experience with us and that you’re impressed with our customer service and professionalism. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

I always appreciate the kindness and thoroughness of my service advisor, Jose. He always keeps me updated on what is happening with my car and I appreciate that. I feel trophy has always been upfront with More

by Traci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Feb 03, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that Jose has consistently provided you with kind, thorough service and kept you well-informed throughout your visits. We take pride in being upfront about the necessary maintenance for your car, and we appreciate your trust. If you need anything else in the future, don’t hesitate to reach out to us. We look forward to continuing to serve you!

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