Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Trophy Nissan - Service Center

Mesquite, TX

4.5
806 Reviews

806 Reviews of Trophy Nissan - Service Center

Sort by
February 03, 2025

Cesar did a great job of determining what the issue was with my truck. The techs got it repaired quickly as well. More

by RUS1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're happy to hear that Cesar did a great job identifying the issue with your truck and that our techs were able to repair it quickly. Providing efficient and accurate service is always our goal, and we're glad to know we met your expectations. We appreciate your trust and look forward to serving you again!

February 03, 2025

It took them 2 hours to change my oil with an advance appointment. And employees talking to each other were cursing so loudly we heard it in the waiting room. More

by kawise3503
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose checked me in but I never dealt with him again.
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

We apologize for your recent experience and understand your frustration. Our goal is to provide efficient and professional service, and it’s clear we fell short in this instance. We take your concerns seriously and would like to address both the delay and the behavior you mentioned. Please contact Service Director Kevin Shutter at 855-971-9379, and he will be happy to assist you in resolving this matter. We appreciate your feedback and hope to make things right.

February 03, 2025

Poor service and try to overcharge the price off one tire I been costumer for over15 years or more I don’t recommend no body More

by csilvasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
Feb 06, 2025 -

Trophy Nissan responded

We apologize for your experience and appreciate you bringing this to our attention. We understand how frustrating it can be when you feel dissatisfied with service, especially as a long-time customer. We would like to address your concerns directly and work toward a resolution. Please contact Service Director Kevin Shutter at 855-971-9379, and he will be happy to assist you. Your feedback is valuable, and we hope to regain your trust.

February 02, 2025

Don’t really know what’s happening to say except Nissan is pretty good and fast and very patient More

by PERKINSMGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service person
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for sharing your thoughts! We’re glad to hear that you had a positive experience with Nissan and appreciated the fast and patient service. We strive to provide the best possible experience for all our customers and are happy that it showed during your visit.

February 02, 2025

Great experience as always with Antez and the service department staff, and everything I needed done was very well. More

by LaKaylaDavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your continued trust in Antez and our service department! We're thrilled to hear that you had another great experience and that everything you needed was taken care of to your satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future!

February 02, 2025

The service was prompt and I got my vehicle as promised. The repair was done correctly thus far. More

by micahpatterson84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that your service was prompt and that the repair was completed as promised. It's great to know everything is working well so far. We appreciate your trust in us and look forward to serving you again in the future!

February 02, 2025

Jose must be new because I been coming here for a min and he the only one that addressed the problem More

by ABRAHAMAMBER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Pouncy
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We're glad to hear that Jose took the time to address the problem and provide the service you needed. It’s always great to know that new team members are making a positive impact. We appreciate your continued loyalty and look forward to assisting you again!

February 02, 2025

We felt well treated. The service was same day pick up unlike other places. Yes for me!!! More

by f.rodriguez151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antaeus Coleman
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re so glad to hear that you felt well treated and appreciated the same-day pick-up service. We strive to provide fast and efficient service, and we’re happy it made a difference for you. We look forward to serving you again in the future!

Feb 04, 2025 -

f.rodriguez151 responded

I can't wait ☺️

February 02, 2025

Mr Coleman is always great. I am concerned about conflicting information from the state inspection which had I authorized the suggestions would have resulted in more than $300 i More

by DEANADYNIS
Recommend Dealer
Yes
Employees Worked With
Mr Coleman
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re happy to hear that Mr. Coleman continues to provide you with great service. We understand your concerns regarding the conflicting information from the state inspection, and we apologize for any confusion it may have caused. If you'd like to discuss the situation further or clarify the charges, please feel free to reach out to us. We’re here to help and want to ensure you have the best experience possible.

February 02, 2025

Friendly service advisor. Had prompt service and online service convenient . Vehicle was ready as estimated. More

by Jeri Boxdorfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Slatinsky, Danny
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your kind feedback! We’re pleased to hear that you had a positive experience with our friendly service advisor and that our online service options made things more convenient for you. We strive to provide prompt and efficient service, and we’re glad we met your expectations. We look forward to assisting you again in the future!

1
...
20
21
22
...
81