Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Trophy Nissan - Service Center

Mesquite, TX

4.5
806 Reviews

806 Reviews of Trophy Nissan - Service Center

Sort by
February 05, 2025

Good customer service nice people seem to do a good job no complaints Nice wedding area More

by grigel_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the names
Report | Print
Feb 06, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback! We're thrilled to hear you had a positive experience with our customer service and that our team did a great job. If you ever need anything in the future, don't hesitate to reach out. We look forward to serving you again!

February 04, 2025

Good workers The best excellent i would tell everyone about it toon care The car More

by WANDA.JOHNSON.YUSUFU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wanda johnson
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our team and that you're happy with the care provided for your car. We truly appreciate your recommendation and look forward to assisting you again in the future!

February 04, 2025

This was my return to fix additional issues, Luis helped me get a vehicle although it was at cost buy it was understandable. Everything was good , Luis did find a miss by the mechanic but overall my other i More

by j31marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in Service
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that Luis was able to assist you and ensure everything was addressed. We appreciate your understanding regarding the costs, and we're happy to know that your concerns were resolved. We’ll continue to work hard to provide the best service possible and appreciate your continued trust in us.

February 04, 2025

Customer service was amazing. My wait time was pretty quick. I will return for my next service. More

by Aleta Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're so glad to hear that you had a great experience with our customer service and that your wait time was quick. We look forward to welcoming you back for your next service and continuing to provide you with excellent service!

February 04, 2025

My first visit was great luis helped me with my needs and explained what was needed for service and follow issues found. Thanks Luis More

by j31marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We're so glad to hear that Luis was able to assist you and explain everything clearly during your visit. We appreciate your trust in us, and we look forward to helping with any future service needs. Thanks again!

February 04, 2025

After my second visit Luis helped me with appts and other concerns on his day off and also responded to me. Thanks for your hard work I will be back next week More

by j31marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear that Luis went above and beyond, even helping you on his day off. It's dedication like that that truly sets our team apart. We appreciate your trust and look forward to assisting you again next week. Thank you for choosing us!

February 04, 2025

Lack of clear communication, left me waiting despite making payment before end of day and anxious moments by not handing over the car . The only saving grace the manager there made sure I get the car More

by SERUNDIPITY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not point names , sorry
Report | Print
Feb 06, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the lack of communication and the inconvenience you experienced. It's important to us that every customer feels informed and taken care of, and we regret that this was not the case during your visit. Please reach out to Service Director, Kevin Shutter, at 855-971-9379 so we can discuss this matter further and address your concerns. We value your business and hope to have the opportunity to restore your confidence in our service.

February 03, 2025

Great customer service! ! Antez has always been great. Will come back to have my car service. More

by Johnsondominica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're thrilled to hear that Antez has consistently provided you with great service. We truly appreciate your loyalty and look forward to serving you again when it's time for your next car service!

February 03, 2025

Todo muy bien, sólo cuando yo a mi Carro, algún tipo de servicio, no me gusta que desde el principio no son claros que hay cosas que se tienen que pagar More

by JONAMARTINEZ0611
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mejia
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Gracias por su comentario. Entendemos lo importante que es la transparencia cuando se trata de precios, y nos disculpamos por cualquier confusión respecto a los costos de su servicio. Nos esforzamos por proporcionar una comunicación clara y directa sobre todos los cargos, y revisaremos nuestro proceso para asegurarnos de que esto se mejore en el futuro. Si tiene alguna pregunta o inquietud, no dude en ponerse en contacto con nosotros. Agradecemos su negocio y valoramos su opinión.

February 03, 2025

Trophy Nissan Service Department has great customer service, knowledgeable employees, a comfortable waiting area, and reasonable prices. Highly recommend! More

by SHANTIALEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service, knowledgeable staff, and comfortable waiting area. Providing reasonable prices and quality service is always our goal, and we truly appreciate your recommendation. We look forward to assisting you again in the future!

1
...
19
20
21
...
81