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Trophy Nissan - Service Center

Mesquite, TX

4.3
417 Reviews

417 Reviews of Trophy Nissan - Service Center

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July 15, 2023

Horrible service every time I come. Unfortunately, I can't change since I bought the services here. It shouldn't take 3 hours for an oil change and tire rotation and get yelled at whe More

by FRUSTRATED CUSTOMER AGAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Traylor, Nikki Van Doran
Report | Print
Jul 21, 2023 -

Trophy Nissan responded

We apologize for any inconvenience caused by the long appointment time. Our team strives to provide prompt and efficient service to all our customers, and we regret that we did not meet your expectations on this occasion. To better understand the situation and address any delays, we kindly request more specific information about your appointment. Please feel free to reach out to our service department directly, and we will investigate the matter further to ensure it doesn't happen again. At your earliest opportunity, please contact our Service Director, Kevin Shutter, at 855-971-9379

March 16, 2023

Good service, they communicated to me the best options I had available, Ms freeman was really helpful I really appreciate her service. More

by 1victorc3l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
pansy Freeman
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Mar 22, 2023 -

Trophy Nissan responded

Thank you for your five-star review!

February 06, 2023

Awesome service provider very professional and walked me through the process every step of the way. More

by Marilyn.worship
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pasty Worship
Report | Print
Feb 09, 2023 -

Trophy Nissan responded

Thank you for your five-star review!

February 02, 2023

Love my sales rep Ray. I have purchased many cars and trucks since the 80’s from Trophy Nissan. And Danny my service Rep is the Bomb. He is always there when I need help. More

by Lsrt5298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
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Feb 06, 2023 -

Trophy Nissan responded

Thank you for your five-star review!

January 17, 2023

We both felt at home! And Jennifer the owner, she made us laugh and laughter is the best policy. Very happy with our service, Ashley, Caesar, and Jennifer in management….. More

by Yvette.Pinky. Pam96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with Nikki., Charles Traylor
Report | Print
Jan 17, 2023 -

Yvette.Pinky. Pam96 responded

I am extremely happy with my car and the service that me and my daughter received. Thank you all so much! I didn’t get my paper, that I signed about MMP my service agreement.

Jan 20, 2023 -

Trophy Nissan responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 15, 2023

Amazing , great customer service, and a very easy process. They treated me like i would treat my customers when i am getting them a new roof . More

by Jflynn188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey , Charles Traylor, Nikki Van Doran
Report | Print
Jan 20, 2023 -

Trophy Nissan responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 03, 2022

Excellent and fast service Marvin Guerrero is one of my favorite guests. He is so polite and friendly. I love this place More

by clausan_18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Report | Print
Dec 08, 2022 -

Trophy Nissan responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

October 14, 2022

Good sales and loan department. Loved the way they took care of me. Will tell friends that More

by Jeanice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Charles and Atreus Coleman
Report | Print
Oct 18, 2022 -

Trophy Nissan responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 30, 2022

Trevon was absolutely fantastic, he was honest and incredibly reliable and open about the process More

by emilyleath61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Traylor
Report | Print
Oct 04, 2022 -

Trophy Nissan responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 07, 2022

Buying from Trophy was a great experience! I will be sending friends from MS to Texas to buy from them. It was worth the 7 hour trip! More

by Temekialyons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amrinder Singh
Report | Print
Sep 09, 2022 -

Trophy Nissan responded

Thank you for your positive review!

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