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Trophy Nissan - Service Center

Mesquite, TX

4.5
806 Reviews

806 Reviews of Trophy Nissan - Service Center

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February 09, 2025

2 hours waiting for a oil change a lot of timeā€¦. but maybe next time will be better More

by Gustavo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Next time
Feb 10, 2025 -

Trophy Nissan responded

Thank you for your feedback. We apologize for the extended wait time during your recent oil change visit. We understand your frustration and will work to improve our service efficiency. Please reach out to Service Director, Kevin Shutter, at 855-971-9379, so we can ensure a better experience for you next time. We appreciate your patience and look forward to serving you again.

February 09, 2025

Ceaser was great and will use again. Very knowledgeable and helped me understand my car needs More

by MIRANDAW90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceaser
Feb 11, 2025 -

Trophy Nissan responded

Thank you for your positive feedback! We're thrilled to hear that Ceaser provided excellent service and helped you understand your car's needs. We're glad to know you'll be returning, and we look forward to assisting you again in the future!

February 09, 2025

They tried to text me the Bill 5 times to pay via Credit Card but it never came in. It took 40 minutes for the Cashier to send me the email to finally be able to pay.the bill. That last part was frustrating More

by LGODSEY5014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny is always the best!
Feb 11, 2025 -

Trophy Nissan responded

Thank you for your feedback! Weā€™re glad to hear that your experience with the Service Center was positive. We sincerely apologize for the frustration caused by the delay in receiving your bill. This is not the level of service we strive for, and we want to make sure this issue is addressed. Please contact our Service Director, Kevin Shutter, at 855-971-9379, and he will assist in resolving this matter for you.

February 08, 2025

Absolutely love this dealership. My second Nissan and I love it. My dealer was awesome and so was the fiance. Absolutely recommend Trophy Nissan More

by ortizg2765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Rios, and financing. Rojo are some great guys to deal with. Top notch
Feb 10, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so happy to hear that you love your second Nissan and had a great experience with both your dealer and the finance team. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

February 07, 2025

My visit at Trophy Nissan I must say was very pleasant, thank you Trophy Nissan for a job well done. I have to give a special shout out to my Service Advisor Mr Michael Conley, who took very good care of More

by vern.crenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was assisted by Mr Michael Conley who took the out to explain everything that was done
Feb 10, 2025 -

Trophy Nissan responded

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience was so pleasant, and we're especially glad that Michael Conley took such great care of you. It's fantastic to know you felt like royalty and were comfortable during your visit. We'll be sure to pass along your appreciation to Michael and the technicians. We truly value your kind words and look forward to serving you again in the future!

February 07, 2025

They are always prompt and on time the service is great and the maintenance service was also rated very good and and they always make sure that you are comfortable when youā€™re there and if itā€™s anything el More

by LOKEE2360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Caesar
Feb 10, 2025 -

Trophy Nissan responded

Thank you for your thoughtful feedback! We're glad to hear that you consistently receive prompt, on-time service and that our team ensures you're comfortable during your visit. We take pride in providing quality maintenance and recommending services that are truly needed. We appreciate your trust in us and look forward to continuing to serve you in the future!

February 07, 2025

Service department is quick to receive customers upon arrival, always show friendliness and appreciation while addressing issues that Iā€™ve brought you in to service your vehicle. More

by alnunez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Chamorro
Feb 10, 2025 -

Trophy Nissan responded

Thank you for your feedback! Weā€™re glad to hear that our service department was quick to assist you and provided a positive experience. We take pride in offering excellent customer service, and we appreciate you sharing your thoughts. If you ever need assistance again, donā€™t hesitate to reach out!

February 07, 2025

Service department is quick to receive customers upon arrival with a great attitude and willingness to resolve issues with our vehicles. More

by alnunez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Chamorro
Feb 10, 2025 -

Trophy Nissan responded

Thank you for your feedback! Weā€™re glad to hear that our service department was quick to assist you and provided a positive experience. We take pride in offering excellent customer service, and we appreciate you sharing your thoughts. If you ever need assistance again, donā€™t hesitate to reach out!

February 06, 2025

Easy entrance. The service took less time than quoted. The waiting room lid clean and roomy and comfortable. More

by SAMITCHELLJOHN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
Feb 07, 2025 -

Trophy Nissan responded

Thank you for your positive feedback! We're glad to hear that your experience was smooth and efficient, with the service taking less time than expected. It's also great to know you found the waiting room clean, roomy, and comfortable. We strive to provide a pleasant environment and quick, quality service for all our customers. We appreciate your support and look forward to assisting you again!

February 06, 2025

Fast and friendly i do use the coupons i guess you can only use one ā€¦ More

by MLUISA0660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 07, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that you had a fast and friendly experience with us. Please feel free to reach out if you have any questions or need clarification on our coupon policies. We appreciate your business and look forward to assisting you again!

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