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Trophy Nissan - Service Center

Mesquite, TX

4.5
802 Reviews

802 Reviews of Trophy Nissan - Service Center

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February 09, 2025

The staff was very helpful in getting my car fixed quickly. Okay Will vista again More

by abbasz.ali7
Recommend Dealer
Yes
Employees Worked With
Ceasar
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Feb 10, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're thrilled to hear that our team was able to get your car fixed quickly and provide great service. We look forward to welcoming you back whenever you need us again!

February 09, 2025

Great customer service and friendly associates in the service department. That explains the service tasks that are needed. More

by FLYBOYSPARSOONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael connaly
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Feb 10, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re thrilled to hear that our service team provided great customer service and clearly explained the necessary tasks. We truly value your trust and look forward to assisting you again in the future!

February 09, 2025

I appreciate the help I received on my car! I got the problems with my car solved. More

by CBRIANNA.SOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Chamorro
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Feb 10, 2025 -

Trophy Nissan responded

We're glad to hear that your car's issues were resolved and that you had a positive experience with our team! Your satisfaction is important to us, and we appreciate your support. If you ever need anything in the future, we're here to help!

February 09, 2025

The service team kept me in the loop on what was going on. I wish they would wipe the inside of the cars before the customer picks up there vehicles. More

by REGINA_TIJERINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Garcia
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Feb 10, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re glad to hear that our service team kept you informed throughout the process. We also appreciate your suggestion about cleaning the interior before pick-up—it's something we’ll work on improving. We look forward to providing an even better experience next time!

February 09, 2025

I love going to trophy nissan to get my oil changed. Michael is amazing, and the service is wonderful. More

by Krystle Hart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Feb 10, 2025 -

Trophy Nissan responded

Thank you for sharing your wonderful experience! We're so glad to hear that Michael provided amazing service during your oil change. We truly appreciate your continued trust in Trophy Nissan, and we look forward to serving you again soon!

February 09, 2025

The service was extremely unfriendly. Drove up and no one greeted me. I had to find someone to help me for my appointment. Finally when someone helped me he was unfriendly too. Then as we More

by Rocio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t recall
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Feb 10, 2025 -

Trophy Nissan responded

Thank you for your feedback. We sincerely apologize for the lack of service you experienced during your visit. This is certainly not the level of service we strive to provide, and we understand your frustration. Please contact Service Director Kevin Shutter at 855-971-9379 so we can address this matter further and work toward a resolution. Your experience is very important to us, and we hope to have the opportunity to make things right.

February 09, 2025

2 hours waiting for a oil change a lot of time…. but maybe next time will be better More

by Gustavo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Next time
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Feb 10, 2025 -

Trophy Nissan responded

Thank you for your feedback. We apologize for the extended wait time during your recent oil change visit. We understand your frustration and will work to improve our service efficiency. Please reach out to Service Director, Kevin Shutter, at 855-971-9379, so we can ensure a better experience for you next time. We appreciate your patience and look forward to serving you again.

February 09, 2025

Ceaser was great and will use again. Very knowledgeable and helped me understand my car needs More

by MIRANDAW90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceaser
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Feb 11, 2025 -

Trophy Nissan responded

Thank you for your positive feedback! We're thrilled to hear that Ceaser provided excellent service and helped you understand your car's needs. We're glad to know you'll be returning, and we look forward to assisting you again in the future!

February 09, 2025

They tried to text me the Bill 5 times to pay via Credit Card but it never came in. It took 40 minutes for the Cashier to send me the email to finally be able to pay.the bill. That last part was frustrating More

by LGODSEY5014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny is always the best!
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Feb 11, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re glad to hear that your experience with the Service Center was positive. We sincerely apologize for the frustration caused by the delay in receiving your bill. This is not the level of service we strive for, and we want to make sure this issue is addressed. Please contact our Service Director, Kevin Shutter, at 855-971-9379, and he will assist in resolving this matter for you.

February 08, 2025

Absolutely love this dealership. My second Nissan and I love it. My dealer was awesome and so was the fiance. Absolutely recommend Trophy Nissan More

by ortizg2765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Rios, and financing. Rojo are some great guys to deal with. Top notch
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Feb 10, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so happy to hear that you love your second Nissan and had a great experience with both your dealer and the finance team. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

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