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Trophy Nissan - Service Center

Mesquite, TX

4.5
799 Reviews

799 Reviews of Trophy Nissan - Service Center

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February 16, 2025

This dealership never has time to take care of what I need. They did a repair on my passenger seat and didn't do it correctly. Now, every time I go there they say they have no time to get it right. I alw More

by Samuel Toliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Feb 19, 2025 -

Trophy Nissan responded

We’re sorry to hear about your experience and the ongoing issues with your passenger seat repair. Your time and satisfaction are important to us, and we want to make this right. Please reach out to Service Director, Kevin Shutter, at 855-971-9379 so we can address your concerns as soon as possible.

February 16, 2025

Deceitful came N4 oil change W a store coupon it was not honored service lied More

by clamptey_37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know very rude
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Feb 20, 2025 -

Trophy Nissan responded

We sincerely apologize for the experience you had with your oil change service. We take any concerns regarding our service and communication seriously and are disappointed to hear that there was some miscommunication during your visit. As we stated at your appointment, the coupon that you wanted to use did not apply to your model of vehicle, and so the original price for an oil change was issued. If you have any further questions or concerns, please contact Service Director, Kevin Shutter, at 855-971-9379. Thank you for taking the time to leave your feedback.

February 15, 2025

We take the car to have it serviced and on the paper they check off everything they supposedly did but they don't actually do everything they just check it off on the paper and if anything happens to the ca More

by FPAICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Feb 20, 2025 -

Trophy Nissan responded

We appreciate your feedback and take concerns about service quality very seriously. It is unacceptable for any work to be misrepresented, and we regret that you feel your vehicle was not properly serviced. We would like the opportunity to investigate this matter and ensure your concerns are addressed. Please contact Service Director, Kevin Shutter, at 855-971-9379 so we can work toward a resolution.

February 15, 2025

Great salesmanship. Angel has been consistently checking on me to make sure everything is going great with my purchase and do I need any help working the features on my More

by latashiastuart
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel S and Ivan Green
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Feb 18, 2025 -

Trophy Nissan responded

Latashia, thank you for your fantastic feedback! We're thrilled to hear about Angel's exceptional support. Our team is dedicated to ensuring you have the best experience possible. If you have any more questions or need assistance, we're here for you! Enjoy your new car!

February 15, 2025

Great place to buy a car, is recommend them highly go save with Nissan Dave More

by DBENNETTE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bennett
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Feb 18, 2025 -

Trophy Nissan responded

Thanks for the fantastic review! We're thrilled to hear you had such a positive experience with us. Your recommendation means a lot, and we're proud to help you find the perfect car. Enjoy your new ride!

February 15, 2025

Excellent service. Marvin is the best. Always Marvin is ready to help us. Live the coofe bar More

by Sandra Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Feb 18, 2025 -

Trophy Nissan responded

Thanks for the fantastic review, Sandra! We're thrilled to hear you had an excellent experience and that Marvin made such a positive impact. We’re glad you love the coffee bar too! Your support means a lot to us!

February 15, 2025

On line appointments are great. Free car wash was an added bonus. Friendly staff inside dealership More

by MARKMCCANN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Feb 18, 2025 -

Trophy Nissan responded

Thanks for the great feedback, Mark! We're glad you enjoyed the online appointments and the complimentary car wash. Our team strives to provide a friendly experience, and it's wonderful to hear that resonated with you. We appreciate your support and look forward to seeing you again!

February 15, 2025

As always Antez took exception care of me and my car. He is always polite. More

by CINDYASH1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
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Feb 18, 2025 -

Trophy Nissan responded

Cindy, we’re thrilled to hear about your positive experience with Antez! Providing exceptional service is our goal, and it's fantastic to know you felt well taken care of. Thanks for sharing your feedback!

February 15, 2025

The rep is fast to approach me when I arrive and did his vert best. He put clients as first priority. More

by carrielai505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 18, 2025 -

Trophy Nissan responded

Thanks for your kind words! We're thrilled to hear that our team made you feel prioritized and supported. Your feedback motivates us to keep providing excellent service. Looking forward to welcoming you back soon!

February 15, 2025

Excellent service from my advisor Panzy Freeman and Antaeus Coleman. Speedy and fixed right the first time More

by rodneyj2230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antaeus Coleman
Report | Print
Feb 18, 2025 -

Trophy Nissan responded

Thank you, Rodney! We’re thrilled to hear about your positive experience with Panzy and Antaeus. Our team strives for excellence, and it’s great to know their efforts made a difference for you. We appreciate your feedback and look forward to serving you again!

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