Trophy Nissan - Service Center

Trophy Nissan responded

Thank you for your kind words! We truly appreciate your positive feedback and are glad to hear that our team went above and beyond to ensure your satisfaction. If you have any future needs or questions, please don’t hesitate to reach out. We look forward to serving you again!

Trophy Nissan responded

We appreciate you taking the time to share your feedback regarding your experience. While we're glad to hear that you had a great experience with our Sales Executive and are enjoying your vehicle, we sincerely apologize for the inconvenience and frustration you've encountered with your power window and rear camera issues. Your feedback is incredibly important to us, and we want to address your concerns promptly and effectively. We encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. Kevin is dedicated to ensuring customer satisfaction and will work diligently to address any outstanding issues you may have. We apologize for any delays and miscommunications you experienced regarding the repair of your vehicle. Rest assured, we take your feedback seriously and will use it to improve our processes moving forward. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

Trophy Nissan responded

We're so glad your experience at our dealership was smooth and problem-free! We appreciate you mentioning our great team – they work hard to ensure everything goes well for our customers. We look forward to seeing you again soon!

Trophy Nissan responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

Trophy Nissan responded

Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and the time you took to leave us a review. Your satisfaction is our top priority, and we're delighted to hear that you had a great experience with us. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

Trophy Nissan responded

We apologize for any frustration or misunderstanding you experienced during your recent service at our shop. We understand the importance of clear communication and transparent processes, and we appreciate the opportunity to address the concerns you've raised. Upon receiving your vehicle on 6/27, our team conducted a thorough initial assessment, and an estimate of $6,000 in visible damages was provided without teardown. As part of our standard procedure, vehicles are often initially assessed without teardown to establish a roadmap for repairs. Upon further teardown and inspection, a supplemental estimate of $12,000 in damages was written. Additionally, the price of the repairs was brought up to $16,000 due to the fact that when we performed the installation of the new quarter panel, we did have to replace a parallel connecting part. We made sure to keep you updated on these charges and where they were coming from. We value your understanding of this process and the complexities involved in accurately assessing and repairing your vehicle. We did reach out to you to discuss the supplemental estimate and our estimation process. Unfortunately, there seemed to be a misunderstanding, and we apologize if this conversation did not meet your expectations. It's important to clarify that we are committed to following ethical and industry-standard practices, and your concerns regarding insurance fraud were addressed with both you and your insurance provider. We appreciate your cooperation in working with your insurance company, State Farm, to clarify the situation. Following this discussion, your vehicle was authorized for repairs, and we promptly began addressing the damages. We apologize for any delay caused by the backorder of the right quarter panel, and we kept you informed about the status of the part and the progress of the repairs. Upon completion of the repairs, you picked up your vehicle on 8/17. We understand your dissatisfaction with the cleanliness of your vehicle. We did offer to get this taken care of in our service center, but you left before we were able to complete that process for you. Your feedback is invaluable to us, and we appreciate the opportunity to improve our services. If you have any further questions or concerns, please don't hesitate to reach out. We remain committed to providing the highest quality service to all our customers.

Trophy Nissan responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!