Trophy Nissan

Although I had already received this questionaire about an earlier visit, I have to tell you about what happened to me tonight at your dealership. When i started my car this evening, it was suddenly ru an earlier visit, I have to tell you about what happened to me tonight at your dealership. When i started my car this evening, it was suddenly running terribly. The car would not idle and kept dying. I had to have my car for a pretty important photo shoot tomorrow, and as i drove to the dealership, I was concerned that it was too late for them to look at my car and get me taken care of before closing. All the way there, the car died at ever light, and at tiems, I wasn't sure I would make it there. When I arrived, I looked for Danny Slatinsky, because he has always taken such good care of me. Fortunately he was still there. I told him the problem, and he said he thought he knew what it was. We went out to my car, lifted the hood, and he took the time to show me that an air intake hose had come loose, causing the problem. He got a screw driver and fixed the problem and told me there was no charge. I was in and out in less than 5 minutes! This guy is an incredible asset you your dealership, and I felt I should tell you about it. I wholeheartedly recommend your dealership anytime anyone asks. Keep up the good work! Thanks, John Noeding More

NO:1.Service Advisor !!!!! Danny Slatinsky service my trucks since 1996.(15 years).He is the STAR of Service. Always 100% QUALITY,KNOWLEDGE,SKILLS,HELPFULL,HAPPY.I drive 20 miles one way to get the GREAT trucks since 1996.(15 years).He is the STAR of Service. Always 100% QUALITY,KNOWLEDGE,SKILLS,HELPFULL,HAPPY.I drive 20 miles one way to get the GREAT SERVICE from Danny.THANKS DANNY !!!! .Les Gorniak More

We have bought 2 new Nissans at Trophy Nissan and could not be more happier with the overall service of the dealership. First, the quality of the vehicle is top notch. Second, the salespeople were more t not be more happier with the overall service of the dealership. First, the quality of the vehicle is top notch. Second, the salespeople were more than friendly and worked above and beyond ot get us the best deal possible. Third, the service department is unbelievable. We have owned Ford, Dodge, GMC, and Chevrolet vehicles in our time and have never found a better service department. They are not only outstanding with the work they provide, but they are speedy as well. Overall, I would be more than happy to recommend Trophy Nissan to ANY person for their auto purchasing experience. More

I gave the "quality of work" a "very bad" rating because everytime I bring my car in for a scheduled service I have to bring it back due to sloppy work from the mechanics. They also seem to be cutting corn everytime I bring my car in for a scheduled service I have to bring it back due to sloppy work from the mechanics. They also seem to be cutting corners by not topping off fluids or perfoming the multi-point inspections at each scheduled service. You are paying for a service and not receiving the full service for which you are paying. As an example, I have been going to trophy Nissan for a few years now and have yet to have my door hinges lubed which is part of the scheduled services. This situation is very frustrating because my service advisor is great, but the work is so sloppy it's disgusting. Also, the service department doesn't seem to be properly managed. I have addressed my concerns before and no one at the management level has ever apologized. Even as I waited for my car to be fixed from the mechanics sloppy work, no one ever apologized. More

My wife and I have purchased our last 8 cars from Trophy, since 1993. We have dealt with Danny Slatinsky on the service side for a number of years, and have built up a level of trust in him. At this point, I since 1993. We have dealt with Danny Slatinsky on the service side for a number of years, and have built up a level of trust in him. At this point, I still use Trophy for service even though we no longer reside in Mesquite, due primarily to Danny. And, I trust Trophy will properly service our cars. It has worked so far!! More

Pansy was a very pleasant and responsive Customer Service person. She helped me save money all she could. For ONCE, my car was actually ready about when it was promised with paperwork ready for me to che person. She helped me save money all she could. For ONCE, my car was actually ready about when it was promised with paperwork ready for me to check out when I got there. On the down side... The cost still seemed REALLY high when all the work was added together. You usually provide a wash and vacuum, but the vacuum was skipped this time. I was looking forward to seeing a clean, fresh interior and was disappointed. More

The people working in the finance department don't give a crap about customers. When they called for the pay-off of our trade-in, no one from the dealership bothered to tell the old lien holder that the vehi crap about customers. When they called for the pay-off of our trade-in, no one from the dealership bothered to tell the old lien holder that the vehicle they were calling about was to be traded, therefore costing me another needless payment on the trade-in vehicle. The dealership tried to blame their mistake on myself. I am NOT in the car selling business, they are, and they should have known to tell the old lien holder this was a trade-in! Also, the car traded in had handicap licenses. The dealership knows or should have known that handicap tags stay with the person, not the car, and they charged me $75.00for registration, although the vehicle registration office said that charge should not have been made because of the handicap tags. I haven't heard a thing from the dealership responding to my numerous calls. What kind of idouts work in the back room? They are a disgrace and shouldn't be in the positions they have. By the way, this was the second vehicle we have purchased from this dealership. Be assured this will NEVER happen again. I, nor anyone I talk to or know, will NOT purchase anything from this dealership. More

I have a busy schedule and do not live near the dealership, however I want to maintain my Maxima well. I choose to go to the dealership because I expect them to use the correct oil, parts, etc. dealership, however I want to maintain my Maxima well. I choose to go to the dealership because I expect them to use the correct oil, parts, etc., and I want a record of that. I came for a regular oil change. I passed by many, many places that could have changed my oil. I came without an appointment, but they took me right away and I was out the door quickly. Everyone is friendly and informative. I appreciate that the explaination is just that, information. They are not talking down to me, and I don't feel like they are trying to sell me something extra to make a bit more money. The price is fair, and the work is fast and efficent. Thank you, Florence Prince More

Oscar was great. Bought a 2010 Nissan Rogue and the process did not take long at all. Love the car and cannot be happier! Love the no hassle experience at Trophy Nissan. This is our second time to buy process did not take long at all. Love the car and cannot be happier! Love the no hassle experience at Trophy Nissan. This is our second time to buy a vehicle at Trophy Nissan and will not be the last! More

Danny is always helpful and really takes good care of my car. I appreciate the prompt service I am given, the manual that informs me when services are due. Danny has always explained what a service is and car. I appreciate the prompt service I am given, the manual that informs me when services are due. Danny has always explained what a service is and also told me that I could put off a service for a month or so if I need to. If you check my records you will find that Trophy has serviced my car since I bought it in 2006. More