Trophy Nissan

This is the second vehicle I've bought from Oscar. He literally worked for my business the first time, going beyond expected in terms of customer service and follow up, so I decided to make the drive to literally worked for my business the first time, going beyond expected in terms of customer service and follow up, so I decided to make the drive to buy my truck from him. I was so pleased with my experience with Oscar, that I told him that I would be back to buy another car from him when my wife's lease was up. Oscar did not disappoint me the second time, and he not only met, but exceeded all of my expectations. He is a genuinely nice guy, and I never felt like he was trying to "sell" something to me. I never felt any pressure, I never felt like I was being gamed... it was an efficient and pleasant experience and I believe that I got a great deal and I know that I got outstanding service from Oscar. More

First of all, I filled out a pre-approval application online and the used car dept. called me. The woman explained that I was pre-approved for an interest rate of .9% and when could she schedule a time online and the used car dept. called me. The woman explained that I was pre-approved for an interest rate of .9% and when could she schedule a time for myself and my wife to come to the dealership. I made sure several times that was the rate I was approved for and she told me several times yes---also her manager told me the same thing----once again I asked him several times confirming that was the correct rate. Well long story short we arrived at dealership to find out there was no way they could do that rate. The whole buying experience was horrendous. I will never go back there and it is my mission in life to tell as many people as humanly possible to avoid this dealership. More

I had visited and test driven the car I purchased previously. Bryan, my sales person was very honest in his reply to all my questions and everyone that I delt with that day was smiling. They were previously. Bryan, my sales person was very honest in his reply to all my questions and everyone that I delt with that day was smiling. They were quick to check my credit and treated me like I was the most important customer in front of them. Bryan did not seem hurried and asked me enough questions that I felt he was truly interested in my needs and concerns. Follow up calls were received as well. I was always a loyal Toyota customer, but that now has changed due to the excellent service received at the dealership. More

Josh Beck was extremely friendly and helpful. The entire process was simple and uncomplicated. Everyone at the dealership was helpful and made the wait time less stressful by providing a play area for my c process was simple and uncomplicated. Everyone at the dealership was helpful and made the wait time less stressful by providing a play area for my children. I have been completely impressed by the buying experience and would tell anyone to buy from Trophy Nissan. More

I gave Trophy Nissan a rating of all 5s because I felt that the quality of service I recieved was superior. I enjoyed talking to Herb and did not feel that he was just trying to sell me a car, but was as that the quality of service I recieved was superior. I enjoyed talking to Herb and did not feel that he was just trying to sell me a car, but was assisting me in making a huge decision to buy my first new car ever. I bought a 2011 Nissan Juke and love it! I would not go anywhere else to buy a new Nissan! I am a Trophy fan! More

I could not have had better service,service with a smile,had the his attention the whole time, treated like I was the #1 person and want to make the sell. On a scale of 0 to 10, my vote would be 10. D smile,had the his attention the whole time, treated like I was the #1 person and want to make the sell. On a scale of 0 to 10, my vote would be 10. Due to the service I received I would recomend someone to come to Trophy Nissan and see Ray Maghammi & Pansy Freeman. More

Horrrble experience. Had the new vehicle (nissan juke) for a week before they called and said they could not get the financing approved. This was after I was told several times that there was no problem a for a week before they called and said they could not get the financing approved. This was after I was told several times that there was no problem and things were going as expected. I tried several times during the week to get a hold of someome in new car sales and financing to see how the process was going, after I finally got someone to return my call, they just said everything was fine, and they were just finalizing the paper work, nothing to worry about. I tried to leave the dealership the first day I was there in my own vehicle while they were doing all the finalizing on the paper work, but they wouldn't bring me my keys to my trade in vehicle, and pushed me to drive home in the new vehicle. Very bad experience!!!! More

We waited 20 to 30 min in between talking to 3 different people. After being there from 10:30 in the morning till 3 in the afternoon. We went to get some lunch while they got our car ready. It was not ready people. After being there from 10:30 in the morning till 3 in the afternoon. We went to get some lunch while they got our car ready. It was not ready till 8 that night. All of the sales associates were avoiding us. One of the sales people we asked about the status of our car told us we could go home and they would call when it was ready, we explained we lived over an hour and a half away, they just really didn't seem to care. We were there from 10:30 am to 8 pm with a 4 year old and live an hour and a half away. The next day I see our car (same vin #) on line cheaper than what we got it for. When we called to ask about this today all we got was the run around an no return phone call. This was a horrible experience. I work in customer service closing home land deals and could even begin to think to treat our customers this way. More

Terrible service in used cars. I called to inquire about a car and they told me a car was available so, right then, I drove 40 miles to look at it. Believe it or not, the car was no longer available by the a car and they told me a car was available so, right then, I drove 40 miles to look at it. Believe it or not, the car was no longer available by the time I got there and had just been sold. The salesman then tried to get me to purchase another car with higher miles and cost more money. I told them no and that I was leaving. The "sales manager' came out to talk to me. I told him that I was leaving because I was extremely mad and wasn't going to deal with a dealership that uses the bait and switch routine. Of course, they denied they did that but it was obvious they did. I left without purchasing anything and will never go back there again. I would recommend the same thing for everyone else out there. A few days after I left, I went to another dealership. I told the salesperson about my experience at Trophy Nissan. The sales person told me he used to work at Trophy and that is normal business for them. They tell customers over the phone a vehicle is available even if the vehilce was sold. They intentionally keep sold vehicles on their website to lure customers to the lot, even if the vehicles had been sold weeks before. They also advertise cash cars but when the customer comes in to buy one, the vehicle is no longer available and that the dealership's job is to sell vehicles to finance, not to sell cars for cash. I also found out something really interesting. Every phone call into and out of the dealership is recorded. I recommend that if you have a complaint about their dealership, get an attorney to request the phone calls regarding the vehicle you are interested and to get the sales records to prove when the the vehicle was sold. This is the only way you are going to stop this kind of sorry excuse for business practices. More

I took my Nissan Maxima to the dealership for an oil change this past Saturday. Even though they were really busy, they said they would get my car out as quickly as possible. I figured it would be a c change this past Saturday. Even though they were really busy, they said they would get my car out as quickly as possible. I figured it would be a couple of hours as there were lots of people at the dealership. Most were sitting around the TV reading and watching CNN. In about 20 minutes they called and advised that the oil change was completed, the tires were rotated and all the fuels were checked and topped off. I really appreciate the speed that they got me out and of course they did a great job to include wash my car at no cost. More