Trophy Nissan

I purchased a used nissan altima from trophy nissan and it was the WORST purchasing experience that I have EVER had. Not only did they make the entire process needlessly difficult and long, but they were it was the WORST purchasing experience that I have EVER had. Not only did they make the entire process needlessly difficult and long, but they were not honest about anything they promised. I purchased the car with the understanding that it was certified. When it went to the shop a few months later I was informed of several things that were wrong with the car. These issues should have kept the car from ever passing inspection. They also lost my registration and told me that I was wrong and that I had received it. Only after threatening them did they offer to fix some of the issues. After I received the car back the issues were only barely taken care of. I would NEVER recommend this dealership to anyone. In fact, please steer clear of them. They are rude, dishonest and unprofessional. More

Well I came up to trophy Nissan to look at a truck but immediately fell In love with a black 350z. Alex immediately welcomed me and Daniel starting telling about the car. The deal they gave me was very go immediately fell In love with a black 350z. Alex immediately welcomed me and Daniel starting telling about the car. The deal they gave me was very good on the car and were very easy to talk to. Chad walked me thru every step of the financing process and got me completely done in about two hours which is very fast for trading in a car. Buying a new one. And getting the financing taken care of. Thanks trophy Nissan. More

Please read what youre signing in the final step of the finance process. The finance agent was very misleading. Please review your contract before you sign it. Coverage was added to my car with emphasis finance process. The finance agent was very misleading. Please review your contract before you sign it. Coverage was added to my car with emphasis that it was apart of the GAP coverage when it was not. More

Buying the car with Trophy Nissan was pleasant, Geoffrey Lemmons was a pleasure to deal with and Delvin Wright in finance was awesome. The service dept. on the other hand is horrible. I bought a used vehicl Lemmons was a pleasure to deal with and Delvin Wright in finance was awesome. The service dept. on the other hand is horrible. I bought a used vehicle that only had 1 key, they told me no problem we will get you one made. 3 trips later the service dept. they still could not program me a key, so I was handed a key and told to go to Courtesy Nissan in Richardson to get it programmed!!! Never again will I deal with the idiots at their service dept. More

The very atmosphere at TN is so inviting. I was treated as if I bought my car there. Danny never meets a stranger. The facility is comfortable and meets customer needs. Best of all, you wash my car after as if I bought my car there. Danny never meets a stranger. The facility is comfortable and meets customer needs. Best of all, you wash my car after servicing it. I feel that I you actually care for me. More

prices online and prices at dealer were off, finance department peolple unfriendly and rude, sales person didnt speak with true offered one thing and i signed a contract for something different, overall department peolple unfriendly and rude, sales person didnt speak with true offered one thing and i signed a contract for something different, overall very bad experience i like the brand and car, my husband and i are looking for another car but wont come back to this dealer. More

Only complaint is salesman promised me floor mats for my 2008 Altima to check back in a week. That was last week and still no mats or response from salesman. Paying a lot of money so it would be nice for a 2008 Altima to check back in a week. That was last week and still no mats or response from salesman. Paying a lot of money so it would be nice for a call or email to pick up mats that the paper I printed about the Altima said they were included but were not. thank you for any response to this.. Cheryl Perkins 972-222-5082 More

Mr. Green was very helpful with what I was looking for. He made sure that I understood and was happy with all of the finance information and he even stayed until the deal was done. He also went over the ca He made sure that I understood and was happy with all of the finance information and he even stayed until the deal was done. He also went over the car. He was overall a very nice and helpful salesman. More

I received a Buy Back Plan offer from Trophy Nissan. Went to the Dealership on Saturday and the first thing that I see are employees clustered in the front to the dealership carring on personal conversa Went to the Dealership on Saturday and the first thing that I see are employees clustered in the front to the dealership carring on personal conversations with not one of the employees asking me for help. Once inside of the dealership Mr. Floyd finally approached me after 30-45minutes and passed me on the a Sales Person in which I do not know his name. The sales person service was very poor and suggested that I have two options to pick from to hold on to my car or opt for a Nissan 2010 Altima, which is a down grade. If I had have know that this was the treatment that I would have recieve I would not have even attempted to go to the dealership. I had heard a few bad reviews prior to going to the dealership but did not want to let the bad review influence my judgement. Trophy Nissan called me almost everyday wanting me to participate in the Buy Back Plan. I feel that the sales person or someone would have offered a car wash for at the least for my time. Trust me, I did not leave with a good feeling about this dealership and will never go back again. More

Ron Sentell was very professional and handled our car deal appropriately.I have been a trophy customer for over eight years and never left trophy unsatisfied. I appreciate all of your hard work and will deal appropriately.I have been a trophy customer for over eight years and never left trophy unsatisfied. I appreciate all of your hard work and will be seeing you again in the future. Thank you so much! More