Trophy Nissan
Mesquite, TX
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Randy was very helpful and patient with me. He understood that I was not at the place where I could afford to fix everything with my car, so he helped me pick what was important. I will be coming back to thi that I was not at the place where I could afford to fix everything with my car, so he helped me pick what was important. I will be coming back to this dealership to get the rest of the work done on my car shortly. Thank you More
My new Murano was missing the antennae mast. I have repeatedly requested an antennae mast. Harry told me to msubscribe to XM and I wouldn't need the antennae. I stataed that that was an unacceptable so repeatedly requested an antennae mast. Harry told me to msubscribe to XM and I wouldn't need the antennae. I stataed that that was an unacceptable solution. The dealership has been unsupportive and evasive on the subject. I still do not have a Nissan antennae mast. More
Excellent dealership and service center. They always remember my name and my family and have unparalleled service. The epitome of customer service. I have purchased one used car, one new car, and a leas remember my name and my family and have unparalleled service. The epitome of customer service. I have purchased one used car, one new car, and a lease and I will continue to do so as long as the service center is still there. Carl and the service center are a HUGE reason I stay with Trophy Nissan. More
I always go to Justin when I get my oil changes. I get super fast service, which is so convinient for me because of my work hours. Justin always approches me right when I pull up to the service station, I super fast service, which is so convinient for me because of my work hours. Justin always approches me right when I pull up to the service station, I never have to wait! I also get a detailed report of reccomendations of service I should get to maintain quality of my car on my next visit. Overall service and people makes Trophy Nissan the only place I will go to purchase and service vehicle. Thank You! More
Randy has the best personality I've ever encountered at a dealership. Most times it's a bit intimidating when visiting a car dealership, whether for service or to finance a car, but Randy makes every transac dealership. Most times it's a bit intimidating when visiting a car dealership, whether for service or to finance a car, but Randy makes every transaction a piece of cake. Actually, all my interactions with the staff on 4-16-11 were pleasant; from Randy down to the friendly smiles at the check-in desk, as well as the courtesy drivers. Also, I told Randy that I needed the repairs to my car done by 4pm and they were back at my house to pick me up by 3. I also recieved a complimentary car wash. Wow! What a treat!! My visit on 4-16-11 was actually only my 2nd visit since financing my vehicle, but I will definitely be back! Thanks Trophy Nissan! More
We have been dealing with Trophy Datsun/Nissan since 1978 and have always had a wonderful experience dealing with their Sales & Service Departments. We have purchased four new vehicles from Trophy & have alw and have always had a wonderful experience dealing with their Sales & Service Departments. We have purchased four new vehicles from Trophy & have always been pleased. We have recommended Trophy Nissan to several of our friends & relatives over the years. More
The service is always really good, and they do the work needed. However on several occasions they have not called me when my car was ready to be picked up and i've almost had to go an entire weekend withou needed. However on several occasions they have not called me when my car was ready to be picked up and i've almost had to go an entire weekend without a car because I turned it in for an oil change and didn't get a call back saying it was ready. Other than that I've been extremely happy with the dealership. More
When I purchased my 2009 Nissan Murano, it was not disclosed that the vehicle I purchased was a program car from a Rental Agency. Also, Sales manager cursed me out and walked out of the room simply b disclosed that the vehicle I purchased was a program car from a Rental Agency. Also, Sales manager cursed me out and walked out of the room simply because I showed him what his competitors were offers on comparable Muranos. Promises made at closing were not followed through on. On a positive note, the service department is excellent! I have dealt with Danny on several occasions and he has always taken great care of me. All and all, it would take a hell of a deal to get me back in the door of Trophy. More
I really liked how quickly I was updated through via email and phone the status of my car. I will definitely refer family and friends to have their vehicles serviced at Trophy Nissan due to the friendly email and phone the status of my car. I will definitely refer family and friends to have their vehicles serviced at Trophy Nissan due to the friendly staff and precise time. I am very happy with the service given to myself and vehicle I sure will return for further services! More
i luv my visit to nissan everyone was so friendly and i found what i was looking for at an affordable price.. The car was great and in good condition. Daniel, the Nissan rep was really good at customer ser found what i was looking for at an affordable price.. The car was great and in good condition. Daniel, the Nissan rep was really good at customer service. I went in to get a used car but came out with a brand new car. and happier than ever with my purchase. More