Trophy Nissan

Carl David has always provided excellent customer service. He listens to my needs, and "owns" the entire process from check-in to work performed to check-out, ensuring things are taken care of to my service. He listens to my needs, and "owns" the entire process from check-in to work performed to check-out, ensuring things are taken care of to my satisfaction. We had a rough time recently with some 3rd-party equipment and work done on my Cube at Trophy (Zaktek and glass), but he accepted responsibility for the work on behalf of Trophy and made sure everything was corrected. The car we got back was in better shape than when we'd brought it in. We own a 2010 Cube and a 2010 Rogue, both purchased through Oscar. He's a great salesperson, and I felt confident that we were purchasing good vehicles for great prices. No next day regrets. We have excellent credit, and had no trouble getting the best financing through Nissan. However, having to sit through a two hour+ sales pitch in Trophy's financing office while just wanting to get the paperwork signed was by far the worst part of the buying experience. I may never purchase a another new vehicle just to avoid being held hostage in that little office. By the way, they shouldn't lie and say that a part on their desk actually came from their personal vehicle. The lie doesn't work when everyone in that department has an almost identical part sitting on their own desks. More

My experience with Trophy Nissan to-date has always been good and service prices are comparable to or better than non-Nissan companies. Everyone at Trophy is friendly and willing to address any concerns I good and service prices are comparable to or better than non-Nissan companies. Everyone at Trophy is friendly and willing to address any concerns I have with my car or their service. I really like being able to get my car washed at no cost even with just an oil change. I've even been offered a free wash just because I'm a customer. Over many years I've only had oil changes near my home. Now I travel the extra miles to Trophy Nissan mainly because I like having service done by people with the knowledge and equipment to properly maintain my car. More

service is always prompt and work is done correctly the first time - and then danny makes sure we're happy we've purchased 6 vehiocles at trophy and will soo purchase another 2 if the price is right first time - and then danny makes sure we're happy we've purchased 6 vehiocles at trophy and will soo purchase another 2 if the price is right - i hope eddie jackson is still there - he's great More

i give great rating because the staff in service does take care of the auto service as promised. The staff there are really nice and understanding. They do all they can to help and make sure we get wha take care of the auto service as promised. The staff there are really nice and understanding. They do all they can to help and make sure we get what we need. They answer all the questions and make sure that we understand what is going on with the service. i would recommend Trophy Nissan to friends and family for both new car sales and service. More

Every time i goto Nissan to get my oil changes i am always treated with respect and taken care of. They get me in and out and also provide me with transportation if my car needs to be kept for long per always treated with respect and taken care of. They get me in and out and also provide me with transportation if my car needs to be kept for long periods of time. I would recommend this dealership to family and friends. Thank you for the good care Nissa. More

everyone was so attentive and caring.they strive to suit your personal needs and seem to honostly know what they are talking about when it come to the financial and personal aspect of the deal. i actually l your personal needs and seem to honostly know what they are talking about when it come to the financial and personal aspect of the deal. i actually left feeling as if i got a true bargain. i would reccommend trophy nissam to anybody. More

I asked that they check the lights in the interior while in for other service and they forgot to do that- so now have to take it back again to have those fixed. they have not been working for some time. in for other service and they forgot to do that- so now have to take it back again to have those fixed. they have not been working for some time. Other than that , I have been very pleased with my service there. I am very pleased with my Nissan Murano. sue Lane More

After we found the car online, we talked to Janet via IM and asked her to confirm that the specific car was available there before we drove so far. Janet's manager confirmed the car was there and available and asked her to confirm that the specific car was available there before we drove so far. Janet's manager confirmed the car was there and available ready to test drive. We drove 25 miles to find 15 sales men sitting around outside on the steps of the dealership ready to pounce. Manuel met me as I opened my car door and totally ignored my sister who was actually the buyer. We asked for Janet and Manuel wanted to note our names and phone numbers before he would get Janet for us (we had already given our names & numbers to Janet online). After disappearing to the back office for a few minutes, Janet comes out and we find that she is an online administrator - not our sales person. No women are working there except for the receptionist & admins and I feel sorry for them in that atmosphere. Manuel tells us that, OOPS, they sold the car "late last night". Even if it was true, they lied and no car existed as I asked it to be confirmed. Then, they told us that the car price was MINUS the $1600 they have to add for "refurbishing" the car. etc.etc.etc... We left feeling creepy & taken advantage of. I will NEVER go back to Trophy Nissan in Mesquite EVER again. More

Upon arrival my service rep. usually meets me as I get out of my car. Visit about the service and regular chit-chat and then he takes all the information needed for the service. Usually we discuss the ser out of my car. Visit about the service and regular chit-chat and then he takes all the information needed for the service. Usually we discuss the service schedule in the manual for any extra service or what I might not want to do this time around. Service rep. usually drives the car straight back to the service area. Usually my wait period is 30-45 minutes for all service, whether I schedule my visit or have to come in without making an appointment. The wait doesn't wear or seem to take long due to the TVs and all the other activity going on in the waiting area. Plenty of food and drink. More

Oil change was handled quickly and efficiently. They advised me of possible recalls that I might not have heard of. The staff was very friendly and accommodating. I will continue to have my servicing advised me of possible recalls that I might not have heard of. The staff was very friendly and accommodating. I will continue to have my servicing done at Trophy Nissan even though it is quite a drive from my Grand Prairie home. More