Trophy Nissan

I had my 07 Nissan Altima towed up to Trophy Nissan only because the tow truck driver said it was closer than Courtsey Nissan which is where I normally take my car and where I purchased my Altima. I didn't because the tow truck driver said it was closer than Courtsey Nissan which is where I normally take my car and where I purchased my Altima. I didn't know what to expect but customer service was outstanding and my Service Advisor was very knowledgeable and took care of me right away. Since my car wouldn't start after getting some gas I didn't know if my battery had died or if I had gotten some bad gas. The price was OK because all I needed was a new battery and if I known that I could have gone to autozone and put it in myself for a lot less, but that is expected when I have to pay for labor and since I'm already there its a lot easier. I'm not worried about the price therefore the overall experience was excellent. More

My daughter in law works for Nissan of Mckinney but she didn't have any Versa in stock, so told me to go to Trophy Nissan. She used to work with you before she was married to my son. When she worked for yo didn't have any Versa in stock, so told me to go to Trophy Nissan. She used to work with you before she was married to my son. When she worked for you here name was Elisha Tamaz and now it's Elisha Principe. Our saleman was very good and so was the finance manager. Everyone else on the teams were also very good we don't remember their names. I haven't used the service dept. yet. More

My only complaint about this dealership is how obnoxious everyone is with the "did we do awesome?" questions. It makes customers feel very uncomfortable. Yes - I got the service I expected. I arrived on everyone is with the "did we do awesome?" questions. It makes customers feel very uncomfortable. Yes - I got the service I expected. I arrived on time, was greeted, the oil change took a reasonable amount of time, I paid, and left. That's what I expect. I shouldn't have to constantly tell everyone how awesome they are for doing what's expected. More

I brought my car into Trophy to have a transmission looked at, which was still under warranty. The service associate was Ceasar. While the car was there at Trophy, Cesar would call and keep me inform looked at, which was still under warranty. The service associate was Ceasar. While the car was there at Trophy, Cesar would call and keep me informed of any changes and delays while the car was there. I really appreciated that. More

We purchased a 2005 pathfinder from Trophy Nissan in 2006 with 12k miles on it. When it died at 70k miles they said my extended "Gold" service warranty had expired. We paid $800+ for repairs. Now it has died with 12k miles on it. When it died at 70k miles they said my extended "Gold" service warranty had expired. We paid $800+ for repairs. Now it has died again and we sent it to Trophy Nissan for repair. Just found out the warranty we purchased was actually good until 100,000 miles but now the truck has 100,500 miles on it. We would have brought the vehicle in much more often if we had known the warranty had not expired, as it was constantly breaking down. Fuel level sending units, fuel pump, IPCM fuel management, catalytic converters, radiator mixing with transmission cooler ruining transmission. All these things are common problems and even my $1700 "Gold" service wouldn't cover a penny of it. Nissan corporate will not return calls. The flawed design of this vehicle and its siblings are something to be avoided. The long list of repairs for this totals about $5000. Hopefully everyone involved with this dealership will stay there and not infect other dealerships or brands. If you do business with Trohpy Nissan after reading this you are a fool and their perfect customer. Tags to help: Trophy Nissan, Trophy Nissan Dealership, Trophy Nissan in Mesquite, Texas, Trophy Nissan scams, Trophy Nissan service, Trophy Nissan service issues, Trophy Nissan rip off, Trophy Nissan service department, Trophy Nissan service department issues, Trophy Nissan service department warranty, avoid Trophy Nissan service department Trophy Nissan service department failure More

My experience was positive all-around. My salesperson was very helpful and information, friendly and fun. The finance guys worked hard to get me the best possible interest rate and the gentleman selling was very helpful and information, friendly and fun. The finance guys worked hard to get me the best possible interest rate and the gentleman selling the extended warranty was very helpful in getting the price where I could afford it. I wouldn't change a thing. Thanks! Sue Thompson More

I love the Express Services as our vehicle is only 17 mos. old. We have not had the need of extensive shop or auto body services, thanks to the excellent reputation and record of this vehicle. We feel v mos. old. We have not had the need of extensive shop or auto body services, thanks to the excellent reputation and record of this vehicle. We feel very comfortable knowing that when we do require more than Express Services, Trophy will be able to meet our needs. More

The reason why I am not rating high is due to poor managment not caring about the items being stolen from my truck while it was there for service. I had to call for four days in a row before a manager managment not caring about the items being stolen from my truck while it was there for service. I had to call for four days in a row before a manager called me back to hear the claim from me. He told me that he will investigate and call me back. To this day I have not heard back from him. It has now been over two months. The only reason I will use Trophy Nissan is because of my extended warranty by not having to pay a deductable. More

I arrived minutes before the express oil change was to close and service advisors were busy, but Danny make the time to help me out even though he was already helping another customer. And, Danny did it a close and service advisors were busy, but Danny make the time to help me out even though he was already helping another customer. And, Danny did it all with a smile on his face. Proof good customer service still exists. This is one of the reaons I keep coming back. More

Used bait and switch add was told they had a used vehicle at great out the door price. Drove a hour to get dealership, when arrived was told vehicle had been sold . But they wanted to show us other vehicle at great out the door price. Drove a hour to get dealership, when arrived was told vehicle had been sold . But they wanted to show us other vehicles at higher price. We declined and left dealership. Called back 15 minutes later ask for same salesman asked about same vehicle was told it was there. Thee days later still running add for vehicle. More