Trophy Nissan

Like most dealerships, the online listings are used as bait to get you in the door and sell you on something different. I know this because I personally tested it. After purchasing a vehicle from Trophy N bait to get you in the door and sell you on something different. I know this because I personally tested it. After purchasing a vehicle from Trophy Nissan, about a week later I noticed it was still listed on the website. I then pretended to be an interested party and chatted with an internet salesman. I inquired about the car I purchased, which was posted online and sitting in my garage, and was told that it was available and ready for purchase, all I would need do is come up to the dealership. However, a crummy organization aside, my salesman was actually a great guy and I had a good experience. He was honest, transparent and pragmatic. I know he didn't as much margin or gravy off the deal we struck, and I apologize for that, but he was a great relationship salesman so I'm sure he'll be fine. All in all it was an okay experience, about what I expected from a car dealership and it's personnel. More

I was in to sell my car and I worked with Ron Sentell. He was was very courteous and professional. He came across as honest and based on my previous experience with Trophy Nissan, that is unusual. I woul He was was very courteous and professional. He came across as honest and based on my previous experience with Trophy Nissan, that is unusual. I would recommend Trophy Nissan as long as I worked with Ron Sentell. More

The last visit I made there I was in a truck I was upside down in and got very little attention from the salesman. I ended up buying the mustang. I am interested in a Nissan Frontier pickup. down in and got very little attention from the salesman. I ended up buying the mustang. I am interested in a Nissan Frontier pickup. More

Do not be fooled by the advertised price. Their rates on their cars shown are at least 2 to 3 thousand dollars less than the actual price you will pay before taxes. I went in to look at a car and when I sho their cars shown are at least 2 to 3 thousand dollars less than the actual price you will pay before taxes. I went in to look at a car and when I showed the sales rep their own advertisement of the same car with the same stock number, her response was, "The price online and in all advertisements are just to bring the customer into the dealership, the actual price is $3,000 more on the car you are interested in." In case you buy from them, call them and ask for the total out of the door price before you go and waste time at one of the the worst dealerships in the Dallas area, and you will be amazed at how much of a differnce it is from what you are looking at. More

Both Malik and Mr. Bosco treated us in a very professional and friendly manner, they really worked with us untill we were satisfied with the deal we got, very pleases with their service. professional and friendly manner, they really worked with us untill we were satisfied with the deal we got, very pleases with their service. More

As a long time customer of Trophy Nissan, I am always pleased to shop here because the sales staff is very helpful in explaining the features of each vehicle. I definitely will recommend this dealership pleased to shop here because the sales staff is very helpful in explaining the features of each vehicle. I definitely will recommend this dealership to all my friends. More

GOING TO TROPHY WAS THE BEST CAR BUYING EXPERIENCE I EVER HAD. THE STAFF WAS VERY COURTEOUS AND TRIED THEIR BEST TO MAKE ME COMFORTABLE AND FIND THE CAR I HAD IN MIND. FOR THE FIRST TIME I DIDN'T FEEL LIKE I HAD. THE STAFF WAS VERY COURTEOUS AND TRIED THEIR BEST TO MAKE ME COMFORTABLE AND FIND THE CAR I HAD IN MIND. FOR THE FIRST TIME I DIDN'T FEEL LIKE I WAS BEING TAKEN ADVANTAGE OF. BEFORE I LEFT TROPHY, I FELT I HAD RECEIVED A GREAT DEAL AND A GREAT CAR THAT MET ALL MY NEEDS AND MORE. THEY EVEN WENT SO FAR AS GIVING ME A GREAT DEAL ON THE EXTENDED WARRANY PACKAGE WHICH I DIDN'T EXPECT. THANK YOU TO THE WONDERFUL STAFF FOR ALL YOUR HELP!! I WILL BE RECOMENDING YOU TO ALL MY FRIENDS AND FAMILY SINCERELY, VIOLA QUINONEZ More

The USED car expierience was not only miserable and time consuming, but was downright shameful with the level of customer service provided. I researched online a vehicle on the used car inventory at Trophy consuming, but was downright shameful with the level of customer service provided. I researched online a vehicle on the used car inventory at Trophy and corresponded with Chad in online sales, who assure that the vehicle was inspected, and that there were NO defects etc. I purchased airfare to Texas (I live out of state) and took off of work to accomodate my travel. - Upon arrival to new cars, my salesman was Doug (who was the ONLY person I encountered that was helpful and in any way courteous). After driving the car, the car had an audible noise when driving over bumps which ended up being a defective strut. I was assured that the car would be repaired and ready to drive by the next business day. This irked me a little bit, because I did not plan on requiring two days for this process and I had specifically asked that the car be inspected prior to me flying all the way to Texas. Also, the car was dirty! The seats had oil stains on them that could have been removed, and I had been assured the car was detailed, etc. - This was only the beginning of the headache. -- During negotiations of the price of the car, a manager (who was assisting Doug, I cannot recall his name, but I know he said he lived in Carrolton, TX) was the most aggressive, rude and inconsiderate person I have EVER encountered in buying a car. He made false statements, saying he would "throw in the used car certifcation" then retracting his promise, argued with my boyfriend when he called him out on it. As if the situation could not become more uncomfortable and stressful, he very condenscendingly talked down to us about the price of the car and what he could offer. After several hours of this, we reached an agreement that the car would be repaired and ready for me to drive off the lot in the morning, so we went to financing to do all the paperwork. Financing wasn't too ridiculous, and after SEVERAL inquiries about the car being ready by morning, we completed paperwork, under this agreement. AS SOON AS WE WALK OUT OF THE OFFICE, our salesman tells us, "sorry, but the part we need won't be here until Tuesday..." this was just the icing on the cake, and I could not be patient anymore. I could not wait until Tuesday, I had work on Tuesday!! And I had no other transportation back to my home. I felt that it was very COINCIDENTAL and CONVIENIENT that they waited util all the paperwork was finsihed to drop that news on us, after we had been told all along that the car would be ready to go in the morning. It was dishonest, and completely unacceptable. After all of the events that unfolded I no longer trusted that Trophy would uphold their end of their commitments and asked for my down payment back. After about six different people intervened trying to diffuse the situation, we were told several different stories about "we can take a strut off of another maxima and put it on and have you ready tomorrow" or "you can drive home with it that way and have it repaired at the Nissan dealership in Mississippi" - etc. Bottom line, I would not accept or be happy about spending over thirty thousand dollars on a car that they did not care enough about repairing from day one. Finally, the used car lot manager ( I was told this was the head person in charge ) came in and VERY sarcastically said, "I dont know why you are so upset.." - I was so upset at this point I was practically reduced to tears, we were bullied all day long and treated like we were insignificant. This was when an employee from New cars came over and we went across the street and looked at new cars. -- Upon this encounter, I would NEVER reccomend anyone, even my worst enemy to the Trophy Used Car dealership. More

I wand to say i have bought this will be my 7 veh with you and i a bit upset becase i still not recive the check that i was promise i was told that i would get 90 days no pay and one one account it is alr you and i a bit upset becase i still not recive the check that i was promise i was told that i would get 90 days no pay and one one account it is already been drafted also when i go to the finance part i would like to have the choise to choose the packege that best suts me not the one that you all thinks is best. i still love me nissa hope to hear from you More

Samuel Meda was very good salesperson to work with. He answered all our questions and was very patient with us. We didn't like the aggressive nature of the person who was getting our finances done. answered all our questions and was very patient with us. We didn't like the aggressive nature of the person who was getting our finances done. More