Trophy Nissan

Every time I have brought my vehicle in for service I have always received excellent service and usually a reasonably short wait while my car was being worked on since I don't always schedule an appointm have always received excellent service and usually a reasonably short wait while my car was being worked on since I don't always schedule an appointment. Staff are always friendly and wanting to make my experience a pleasant one. More

They lie and cheat! They bait and switch. Bryan and Levi play games and are extremely unprofessional. In my opinion, this is the worst dealership in Texas. play games and are extremely unprofessional. In my opinion, this is the worst dealership in Texas. More

Agreed on Price and then discovered they switched price on me at finance. Website showed a price lower than they sold to me and they oversold with unwanted extended warranties. I've had major problems with on me at finance. Website showed a price lower than they sold to me and they oversold with unwanted extended warranties. I've had major problems with service getting the things repaired on truck and complaining they are putting too much money into truck. When actually after I finally got my loan paperwork I noticed the items added to loan. Finance said they had a better interest rate and we needed to resign and then increased everything in price but finance told me everything was the same and to just sign here, here, and here. When actually the price was higher and extended warranties were added but interest rate was much lower so they made more money. I will never go back to buy another vehicle from this dealership and will make sure all our acquaintances will not either. They were upset with me when I was the customer being pushed to the side waiting in 100+ heat with my family and they couldn't get my truck out of service that took them 2 days and I had no way to go being 100 miles from home. We have bought new cars at Trophy Nissan in the past but never a used car and this purchase was a BAD experience. More

Mac was very helpful and went over board in finding the right car and the right price. Mac made me feel that I was his only customer, and made me a customer for life. I would recommend him to anyone who right car and the right price. Mac made me feel that I was his only customer, and made me a customer for life. I would recommend him to anyone who is looking for a new or used Nissan. More

I have always had a very good experience with Trophy Nissan, Danny and Pansy have ALWAYS taken very good care of me and my truck. I would never take my truck anywhere else Nissan, Danny and Pansy have ALWAYS taken very good care of me and my truck. I would never take my truck anywhere else More

I have a great experiance with the dealership,for buying my new car.They treat us very well.Irecommend for any one who intersted to buy a car. my new car.They treat us very well.Irecommend for any one who intersted to buy a car. More

The service is always the most friendly workers you can come across. the shuttle drivers are also very friendly. I love the discounts for service. come across. the shuttle drivers are also very friendly. I love the discounts for service. More

They have always been there to help myself and parents with any and every question. They are very caring and like to let us know about certain things wrong with our vehicles or promotions. with any and every question. They are very caring and like to let us know about certain things wrong with our vehicles or promotions. More

Went their to purchase a used car. Found the car I wanted drove off the lot with the car. Salesman and finance office had no issues. But then got a call from them at Trophy Nissan. They needed me t wanted drove off the lot with the car. Salesman and finance office had no issues. But then got a call from them at Trophy Nissan. They needed me to come up to the dealership. Went and they wanted the car back. Couldnt give me a headsup so I could make arrangements to get a way back home. The reason for them needing the car back was the false pay stub somebody at the dealership turned in. Then when they called to verify the pay stub nothing matched so the finance company pulled. Cant blame them but I can blame Trophy Nissan cause if that is part of their practice this is a shady company. And so from that day on if I hear the name TRophy Nissan i refer people to other dealer ships. More

My complaint is towards the service and sales department: I went to this dealership based on reviews, television ads, and their online directory had the car I wished to purchase (one that is hard to find I went to this dealership based on reviews, television ads, and their online directory had the car I wished to purchase (one that is hard to find in the metroplex). They called me to schedule an appointment and said on the phone that day that the car was still in stock waiting for purchase. When I arrived I was informed that the car was sold weeks prior and the inventory was not updated. This statement should have been my red flag to leave, but unfortunately, I was desperate for a new car and racking up huge bills in rentals; so I went through with the purchase of an excellent, different vehicle. However, when I purchased the car they added about 5k more of things I specifically requested not to have in the price, but they lied and said they were not included, rushing me out the door. Then when I returned to get the items fixed on the car that were meant to be included in the sale (scratches on the inside and outside of the car that were very noticeable), the whole staff, manager included, acted dumb; so that was a wonderful 3 hour experience on a Saturday arguing to have items removed from the original purchase price and arguing that I had a promised statement for the repairs to be done per our sales agreement. Then, I wanted to get recommended tune ups on the car per requirements of my warranty, and I also had a needed repair on my car that only the dealership could take care of. The repair was a piece of foam for the motor mount. This items was something I could purchase and insert in the mount. However, the sales/service representative explained that the part is purchased in a package, and it must be installed by the technicians otherwise I would void my warranty. The part cost $125, but I understood that some things can not be avoided; so this is not why I rated the service so poorly. The reason I rated the service poorly is because there was a recall on my brakes. My brakes were perfectly fine, and the recall advised to bring in your car if the brake light came on. I loved my brakes. However, per the warranty and recall, I had to replace them. The brake installation included cleaning out the brake fluid, new rotors, etc. Not even one month later, I noticed my brakes were squeaking, loose, and not even close to the excellent performance of the brake I had on the original car. I wrote it off in hopes that it would take time to wear them in. I find out the real reason: they never cleaned the brake fluid; so I had trash running through my brakes. I found this out when I went to Kwik Kar to get my oil changed, a shop I trust because they have always been spot on with my repairs. Furthermore, they found this out without me mentioning my brakes as a problem. Now my free upgraded brakes are not only worse than my previous ones, but they were also not free. Bottom line, this dealership says whatever they want to get you in the door to rob you of money, including lying about items you are purchasing in both the sales and service area. STAY AWAY!! More