Trophy Nissan

every time I come to trophy I am always greeted with a smile. The service people are always pleasent. They are very helpful. I like the detail report that they give on all the things that need to be repla smile. The service people are always pleasent. They are very helpful. I like the detail report that they give on all the things that need to be replaced or fixed. More

We came in looking for a used car. We were ushered into a cubicle and our credit ran -- we were NEVER shown ONE SINGLE vehicle on the lot...NOTHING!! We spent more time alone in the tiny cubicle then we ever cubicle and our credit ran -- we were NEVER shown ONE SINGLE vehicle on the lot...NOTHING!! We spent more time alone in the tiny cubicle then we ever did with a salesperson. I was furious. We didn't even get to see if we wanted the vehicle. It was so insulting. It was like they were trying to see if we were worth their time. Finally, after waiting for quite sometime and then flagging down someone other then the person who was working with us, the sales guy appears and tells us we don't qualify for that car. SERIOUSLY. Get a grip. We just mentioned one model we weren't even set on one car. I will NEVER buy a vehicle there (and I have previously bought 2) nor will I be referring anyone! They could learn some basic customer service and sales techniques! More

Do not go to this dealer because they lie about their inventory conditions. You will be wasting time. They use low pricing online cars as bait to get people in the dealer. They had me confirm a schedule inventory conditions. You will be wasting time. They use low pricing online cars as bait to get people in the dealer. They had me confirm a schedule to test drive the vehicle I had already mentioned over the phone. When I get there I get a BS excuse that the car had not passed inspection twice. Really? Beware of Janet Conejo and all the other sales people.I suggest you do your homework and look at other online reviews. Also, look at the better business bureau as well. More

Trophy Nissan is a great Dealership. I always have a great experience when I visit this Dealship. All the Employees are freindly and helpful. Thanks great experience when I visit this Dealship. All the Employees are freindly and helpful. Thanks More

I came in a couple of months ago to get a front end alignment on my car and my car seems to be still doing the same thing it was doing when I first bought it back in to you guys. So, my husband bought alignment on my car and my car seems to be still doing the same thing it was doing when I first bought it back in to you guys. So, my husband bought it back up there and talked with another advisor and they informed him that it needed new tires so I have since then put new tires on it and the same shaking problem is still there so no I will not use trophy nissan to do another alignment on my car! More

Repaired my 2004 Nissan 350Z with lifetime guarantee of work performed. am pleased so far and beleve in there repair policy and would use and recommend them in the future work performed. am pleased so far and beleve in there repair policy and would use and recommend them in the future More

I own 2009 Nissan altima and I bought my car from this location. For all the oil changes and maintenance, I always bring my car to this location; they are all very friendly and get things done in a timely location. For all the oil changes and maintenance, I always bring my car to this location; they are all very friendly and get things done in a timely manner. I would recommend this dealer to anyone. More

I took my car in for an oil change and I also purchased an accessory for my car. The accessory wasn't in stock so I had to pick it up the next day. I found a coupon at home that night for 10% off an acce an accessory for my car. The accessory wasn't in stock so I had to pick it up the next day. I found a coupon at home that night for 10% off an accessory. So I looked at all the available accessories and knew that the one I had purchased that day would be the only accessory I would be buying. Therefore, I either used the coupon for that accessory or I didn't use it at all. When I went to pick up the accessory the next day I told them I would like to use the coupon but they refused since I had already paid for the part (even though I hadn't picked it up). I told them I didn't want the part and to credit my card. They went "to speak to the manager" and then told me they return the purchase to my card. After the purchase was credited I gave them the coupon and told them I wanted to purchase the accessory. They looked at me like I was nuts but took the coupon and sold me the accessory. I think that in the name of customer service they could have accepted the coupon and credited my account for the 10% and saved mine and their time. Overall I am happy but they could have just accepted the coupon and saved all of us a lot of grief and I would have given them a better rating. More

Service was great! Malik was very professional, nice, and courteous. I didn't purchase a car, but I will refer him to my friends and family. courteous. I didn't purchase a car, but I will refer him to my friends and family. More

I was highly satisfied with the care Trophy Nissan provided. From the moment I stepped on the lot a year ago to purchase my vehichle, I have received excellent customer service. Regardless of whom a provided. From the moment I stepped on the lot a year ago to purchase my vehichle, I have received excellent customer service. Regardless of whom assists me, they are ALWAYS curteuous and professional. More