Troncalli Subaru - Service Center

Service department goes the extra mile Had an in warranty engine issue that would reveal itself only in the summer months for the past few years. Originally took vehicle in to another deal Had an in warranty engine issue that would reveal itself only in the summer months for the past few years. Originally took vehicle in to another dealer were the car was purchased and each time they had the car for less than a day and claimed to "fix" the issue. Took the car here to get some fresh eyes on the issue. Service department went in depth to really try and find the root cause of the issue. Between 2 visits, I was without my car for 3 weeks, but they provided a loaner . At the end of the day, my car is running better than when it went in and I cannot be more thankful of the countless hours they spent working to fix the issue. My wrx was no longer fun to drive and I was ready to get rid of it and go to another brand, but Ican honestly say they put new life back into my car. Thank you. More

Very responsive service department I had some initial issues dealing with another service team member but Michael, the service manager, quickly stepped in and listened to my concerns. I had some initial issues dealing with another service team member but Michael, the service manager, quickly stepped in and listened to my concerns. He's getting my vehicle in to be serviced as soon as possible and is working with Subaru to determine if there is any help they can provide with the repair. This type of service is one of the main reasons I bought a Subaru in the first place! More

Horrible Service The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous this is and how it can cause death. When I called to make an appointment, I was told it would be 2-3 weeks before they could get me in. They said do not have anyone sit in the passenger seat. This is our family vehicle and with 3 kids impossible to not have someone sit there. I was told that was the best they could do and when I asked if they would provide a rental vehicle until it could be fixed I was told no. During the conversation I was accused of raising my voice. I would have been justified raising my voice as I kept being interrupted every time I tried to talk but it's just not true. I was with 2 other people and they even said I never raised my voice. At this point I just said forget it and hung up. I called back and asked to speak to the General Manager. After leaving a voicemail for Michael, I received a return phone call from a John. I asked why he was calling me and he said because I left a message for Michael. He was rude as well and said he knew of the situation because he was standing next to the person I was originally speaking with. Well, if I left a message for Michael, why are you calling me? I didn't leave John a message, I left a message for Michael. I did get a call back from Michael shortly after hanging up with John. Michael was also very rude so that is where the employees must get it from. He tried to tell me that all there calls are recorded and that he listened to my original conversation. If that was the case, he would know I never raised my voice. I have since been told that they in fact do not record anything but who knows. There are too many good dealerships out there to put up with with be treated like crap. Especially for an issue that I have no control over. By the way, I have a BMW that had the same recall issue and they told me to not drive the vehicle and provided me a loaner vehicle for 3 weeks while mine was in line to be fixed. More

Subaru vs Mercedes ... Subaru Wins!!!!!! All of the service employees at Troncalli are all personal and friendly. They service is always efficient and timely. I bought my Crosstrek in Novembe All of the service employees at Troncalli are all personal and friendly. They service is always efficient and timely. I bought my Crosstrek in November and couldn't be happier with this dealership. I traded my Mercedes for a Subaru and I will never go back! I Am A Very Happy Subaru Customer! More

Exceeding expectations Timothy greeted us with a smile immediately as we arrived, he also was ready for us and also already had a loaner car waiting for us. Timothy was extr Timothy greeted us with a smile immediately as we arrived, he also was ready for us and also already had a loaner car waiting for us. Timothy was extremely kind to my wife and our 20 month old son. He also shared a personal story about his son. Timothy calls us when our car was ready and was very helpful when we arrived. Our Outback was shining like it was the day that we picked it up from the Marvelous Casey Cash. Timothy also assisted with affixing our Subaru stickers, helped us prepare for a Thule that we will be receiving next week. Timothy also said that he would be willing to help us with all future service request! I will continue to recommend Troncali Subaru to everyone! More

Trustworthy, Efficient We had an appointment for an oil change/tire rotation. They took our car immediately with no long wait. The young man who handled our appointment wa We had an appointment for an oil change/tire rotation. They took our car immediately with no long wait. The young man who handled our appointment was efficient and friendly. We had a coupon which was honored and saved us quite a lot. Our wait time for the work to be done was exactly as they quoted. The waiting room was nice, comfortable. They had a Keurig coffeemaker with many choices of brew and creamers, also a basket of snacks and a fridge with cold water. We got our car back ready for the road, nicely washed. Very happy with the customer service. More

no service I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again. Mr Barlow, I bought I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again. Mr Barlow, I bought my used Subaru from you last fall. It was a pleasant experience and I am quite happy with the car. I tried to get a cover for the back cargo area of my Forester from your parts department. They said there wasn't one made for the 2007 Forester, so I purchased one online. Perfect fit and matches the upholstery. Strike One. I got a coupon from the dealership for a discounted oil change, so I brought it in and your service manager told me that the coupon was only good at the Jeep service (even though it was from Troncalli Subaru), but he would honor it this time. Strike Two. Needing an oil change and tire rotation, I called today to see what sort of price is the service without coupons. Guess what? I can't find out. It is not posted on your website and no one answers the phone in service (I called 3 different times). Just voicemail. I can't just answer the phone whenever I want. Strike Three. So now I will stop at NTB on the way home and get service. I will go back to having my car serviced at a non-dealership garage, but I wanted you to know that I tried give your service department a chance at my business. Thought you should know. More

The guys in the service department are wonderful! Bought my car from Troncalli in 2003 and have had it serviced there ever since. Have known many of the guys for a very long time. They keep my car Bought my car from Troncalli in 2003 and have had it serviced there ever since. Have known many of the guys for a very long time. They keep my car in top condition and let me know what is coming. Over 220K miles on it and going strong. My car's condition is as important ot them as it is to me. More

The Very Best Experience! I have not used a dealership for general service on my cars for more than 20 years. But I was so pleased with my purchase experience at Troncalli, tha I have not used a dealership for general service on my cars for more than 20 years. But I was so pleased with my purchase experience at Troncalli, that I decided to give it a try. Having done so, I cannot imagine having anyone else provide the service I need for my Outback. I usually come out on Saturdays...and Tim has been just exceptional! I trust him to give me sound and professional advice...and to treat me fairly with pricing. He is just the best! I have nothing but positives for this dealership and their employees! More