Troncalli Chrysler Jeep Dodge Ram - Service Center

Service after the sale Will Jenkins is always there when I need him. This seems like a small thing, but I had really overdone the lumbar support adjustment in my Jeep. I c Will Jenkins is always there when I need him. This seems like a small thing, but I had really overdone the lumbar support adjustment in my Jeep. I could not figure out how to correct it to save my life. It was after hours, but I needed help so I called him. Will walked me thru the procedure step by step, and now my seat is perfect again! Everyone promises service after the sale: Will Jenkins delivers. Thanks, Will. More

John Richards the Service Manager My grandson placed his tablet in our JEEP's glove box and it became jammed and could not be opened. Brought the JEEP to John during a very busy time a My grandson placed his tablet in our JEEP's glove box and it became jammed and could not be opened. Brought the JEEP to John during a very busy time and he worked on it while my grandson held the flashlight. Well he was able to unjam the tablet and made my grandson a very very happy young man. Awesome customer service, he stopped what he was doing and was determined to open the glove box. We are very grateful for his assistance and as usual will be back for any service needs. More

Truck sitting in parking lot for a week . Call Dealer on the week of Thanksgiving for an appointment to have my truck tow in and I was told they were too busy to look at it that week made an Call Dealer on the week of Thanksgiving for an appointment to have my truck tow in and I was told they were too busy to look at it that week made an appointment for the following week have the truck towed to the dealer on Tuesday , and today is Tuesday A week later and they haven't looked at yet the truck has been sitting on the lot for a week now call service of visor left him a message have not heard from him yet , I was told that the truck was going to be coming in the shop on Monday today is Tuesday and I haven't heard from him ,the lack of customer service by service of visor is beyond me it feels like they doing me a favor, I thought they were there to take care customers with car problems.. More

Quick and easy Extremely pleased, greeted me right away and immediately took care of my service needs. Christian knew my name, got my part brought it out to my car a Extremely pleased, greeted me right away and immediately took care of my service needs. Christian knew my name, got my part brought it out to my car and installed it while I was waiting, all in about 10 minutes and I was in my way. Nice! More

Long wait I purchased my 2014 Dodge Ram 1500 from Troncalli and also purchased the Mopar vehicle protection product for the vehicle. My truck came due for an o I purchased my 2014 Dodge Ram 1500 from Troncalli and also purchased the Mopar vehicle protection product for the vehicle. My truck came due for an oil change, which is covered under the plan, so I went by to have the service performed. There were about five vehicles waiting for oil changes that day and I was told it would be two and a half to three hours before they could take my truck, which is entirely too long to wait. Later that week I tried again and the service guy wrote me up and said they would call when the truck was ready. Unfortunately, I did not think to ask and was not told how many were ahead of me. An hour later I saw the truck still waiting in the lot and was then told it would be another hour and a half before it would be serviced. I was not happy about wasting that hour, but decided to give it another try later in the week. I stopped by the next day only to be told once again there would be an hour and a half to two hour wait. When I was being sold the Mopar coverage I recall being told how great it was that an appointment was not needed to schedule routine oil changes. It may be great if there is not a line ahead of you, but this certainly has not been the case for me. Currently I am almost 1500 miles past the oil change date since I have been unable to obtain this service within a reasonable period of time from the service department. This could all be solved if they would simply provide customers with the opportunity to schedule this work. Kirk Warren More

Long Service Appts I have had fairly good service from Troncalli but just started having a problem with my back-up camera on my 2104 Ram 1500. When in reverse the screen I have had fairly good service from Troncalli but just started having a problem with my back-up camera on my 2104 Ram 1500. When in reverse the screen turns blue. I am traveling out of town a week from today and they can't even look at my truck before I travel. Getting an appt for anything other than an oil change at Troncalli seems to be worse than trying to get a doctors appt. More

Taking advantage of an educated and honest customer. I don't go to the dealership for everything. Any reasonable person wouldn't. I went to my "guy" and he ethically advised that he sees an issue with I don't go to the dealership for everything. Any reasonable person wouldn't. I went to my "guy" and he ethically advised that he sees an issue with the drivetrain and to take it to the dealer. He didn't have to do this, but that's the type of service that he provides. I then go to Troncalli who starts trying to add services and unnecessary repairs that I know are not needed. I had used these guys a few years ago, and went away from them for this very thing. I thought that in a few years that they would have wised up. Guess not. More

Automoted Phone System from xxxx!! I currentlky have my Jeep Wrangler in for body repairs and service. Each and every time I've called I get an automoted attendent that tells me that my I currentlky have my Jeep Wrangler in for body repairs and service. Each and every time I've called I get an automoted attendent that tells me that my call may be recordfed for quality assurance......rings a bit, repeats the same message, rings a bit... and so on until eaither I hang up or it disconnects me. The car business must be aweful good right now, because as a customer, I can t even reach anyoen at Troncoli. I guess people are waling in there and buying cars like crazy, they certainly arent connecting by Telephone. Maybe I'll hear back on my vehicle eventually! More