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Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
1,965 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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818 Atlanta Rd

Cumming, GA

30040

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Showing 1,965 reviews

October 07, 2015

lie and missleading They lied, miss lead us in who was the buyer and Co buyer. Paper work is incorrect and over all that dealership will lie to sell you a car. Hate them More

by nothappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Belanger
Oct 09, 2015 -

Troncalli Chrysler Jeep Dodge Ram responded

You did not identify yourself, but based on the name of the sales person mentioned we think we know who you are. We believe your concern was with your understanding of how a co-signer works on a loan. Regardless of where your name is listed on the contract, both signers are responsible for the loan. The person with the better credit rating is listed first, as the loan will generally score better that way, allowing for a more advantageous interest rate. This was all explained to you by both the sales manager and the business managers.

September 21, 2015

Great team I am very satisfied with the purchase, and sales staff, I will buy here again,great team,excellent costumer service, They have a variety of cars in s More

by claudiaivonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Giller, Richard Nash
September 11, 2015

New car purchase A pleasant buying experience. Salesman was friendly and helpful, NOT pushy or high pressure. New car price and trade value of old car very fair. More

by Bob
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Giller
September 11, 2015

Outstanding Customer Service I've researched many dealerships trying to find the best deal and salesman to meet our needs. TYLER GRANT exceeded our expectations and made sure that More

by Drell87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 03, 2015

Transmission failure after 5 weeks...No recourse Just purchased a new Jeep from Troncalli 5 weeks ago. Check engine light came on yesterday. Took it in and turns out it needs a new transmission aft More

by Don'tBuyTroncalli
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dec 26, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

During your initial visit with the Cherokee, we pulled the check engine code which directed us to replace the transmission with a new unit even though the vehicle was still drivable. We had the new transmission in stock and could have replaced it in 48 hours. Our service advisor did offer you a vehicle to drive from our fleet of 21 loaner vehicles. However, you became angry, refused to sign the repair order to approve the work on your vehicle and instead decided to email Jeep. After you hung up on me, I emailed you and again offered you a courtesy vehicle and asked that you sign the repair order to begin the repair process which you refused. It wasn't until Mrs. Bureau came by and spoke to me that we were able to get the repair order signed giving us authorization to begin the needed repair and provide a loaner vehicle under warranty. We value your business and understand your frustration. Had you authorized the repair during your initial visit, we could have provided a loaner and completed the repair in 48 hours.

July 29, 2015

best car buying experience ever !! was looking for a used ford truck and found one at this dealership, they had taken it in on a trade in. I called about the truck talked to a Brandon C More

by ryoung9988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Champe
July 24, 2015

I needed my water pump replaced on my 12' Chrysler 200s. The dealership 10 miles away did not take the effort to check my Vin to see if my vehicle was under warranty. Troncalli took More

by Irep305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Estes
July 03, 2015

2 Cars, 2 Fantastic Experiences A little more than 10 years ago, in late 2004, I purchased a vehicle from Troncalli CJDR and the experience was SO great and SO much better than those More

by HemiSphere
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 28, 2015

Only 2 hours I was in and out with in two hours. Go see Mathew and Nubian found the best truck for me but it was cloth interior. They said no problem we can have y More

by LMaclachlan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 24, 2015

The best decision I've ever made The best decision I ever made was to go back to Troncalli for my new jeep purchase. I bought my challenger here in 2012 and worked with Tyler who was More

by TheZaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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