Back

Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
1,856 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
Contact Dealership

818 Atlanta Rd

Cumming, GA

30040

Directions

By Type

Showing 1,856 reviews

February 13, 2016

Amazing!!!! This has been the best experience. The whole staff worked so hard to get us our Toyota Prius! I have been to many dealers over the years mostly with More

by graceofgod90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Ballew, Merlene Morris
Feb 15, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to say nice things about us! Thanks.

February 11, 2016

Awesome Dealership!! This is hands down the best experience I have had purchasing a vehicle. I had spoken with Bob Shiver about a 2008 Jeep Wrangler and he did everything More

by Kwestermeyer
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Shiver
February 05, 2016

Customer Service Excellent team at Troncalli. They make me feel like part of the family!!! Taking ownership aid a mistake and immediate corrective action. Thank you so More

by Lisajohnson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey and Brandon and Alan Berman
January 30, 2016

Excellant to work with We traveled 400 mikes for the Durango we purchased. Tyler Grant made sure everything was ready when we arrived after our long trip. Tyler worked with More

by Florida Resident
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2016

Very flexible! I came in knowing exactly what vehicle I wanted and they basically bent over backwards to make sure I drove home in it. Very nice people and excellent More

by bnhill317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Merlene Morris, Tye Bergquist
January 20, 2016

Purchased Five Vans from Troncalli This week, we purchased our fifth van from Troncalli and yes we would go back for another if we needed another car. The staff, the service and experi More

by Karen&Lou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clifford Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Ayers, Tye Bergquist, Chad Giller
January 18, 2016

Justin Fitchett I have owned over 150 automobiles in my life up to now. Part of that is because I have worked in the auto industry and cars are in my blood. I must sa More

by Francis Habib Lahage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Fitchett
January 15, 2016

New Care Purchase Doug, Is a true professional. I found him to be very knowledgeable , patience, and helpful. He has a keen sense to meet the customers needs. More

by Millcreek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Borsum
January 14, 2016

Jeep purchase The purchase of my new Jeep was very easy, From the staff to signing the paperwork. I would definitely recommend it to a friend or family member More

by tmbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Merlene Morris, Tye Bergquist
January 13, 2016

Taking advantage of an educated and honest customer. I don't go to the dealership for everything. Any reasonable person wouldn't. I went to my "guy" and he ethically advised that he sees an issue with More

by durango023
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clifford Rudd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Pearce
Jan 16, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

You brought your Durango to us after having your mechanic diagnose a misfire. He told you that it "may" be covered under warranty after he replaced some spark plugs and one coil pack with an aftermarket part. You admitted that the misfire "jumped around" and that you "do not go to dealerships for everything". As your Durango has 64,000 miles, an aftermarket coil pack, and mismatching spark plugs ( more than one brand) in a Hemi which has 16, we recommended a tune up and replacement of the aftermarket coil pack. This would allow us to bring the engine back into specs in order to 1) see if that corrected the misfire, or 2) allow additional evaluation to see if it was indeed a warrantable component if a misfire was still evident. We do not see tuning an engine at 64,000 miles and replacing a single aftermarket coil pack back to a factory unit as "unnecessary repairs" as we see drivability issues sometimes caused by aftermarket parts. Also having different make plugs throughout an engine could also cause drivability issues. Regarding your "guy", it is not possible for us to rely 100% on an independent shops evaluation especially when considering a warranty repair. We must do our own proper evaluation to determine the cause and 1) repair it correctly, and 2) file the warranty claim for reimbursement. As a factory authorized dealership, our technicians are trained and certified to complete warranty repairs and routine maintenance with MOPAR parts so you can achieve a high level of reliability. We do not offer "partial" repairs. We are sorry you only see the need to return to a dealership for warranty repairs. We have many happy customers who see us for all routine maintenance, recalls, and, warranty repairs. They know we are on not the least expensive solution, however, they do know that their vehicle will have factory approved parts and the most up to date software for their engine and transmission systems.

...
151
...