Troncalli Chrysler Jeep Dodge Ram

Long wait I purchased my 2014 Dodge Ram 1500 from Troncalli and also purchased the Mopar vehicle protection product for the vehicle. My truck came due for an o I purchased my 2014 Dodge Ram 1500 from Troncalli and also purchased the Mopar vehicle protection product for the vehicle. My truck came due for an oil change, which is covered under the plan, so I went by to have the service performed. There were about five vehicles waiting for oil changes that day and I was told it would be two and a half to three hours before they could take my truck, which is entirely too long to wait. Later that week I tried again and the service guy wrote me up and said they would call when the truck was ready. Unfortunately, I did not think to ask and was not told how many were ahead of me. An hour later I saw the truck still waiting in the lot and was then told it would be another hour and a half before it would be serviced. I was not happy about wasting that hour, but decided to give it another try later in the week. I stopped by the next day only to be told once again there would be an hour and a half to two hour wait. When I was being sold the Mopar coverage I recall being told how great it was that an appointment was not needed to schedule routine oil changes. It may be great if there is not a line ahead of you, but this certainly has not been the case for me. Currently I am almost 1500 miles past the oil change date since I have been unable to obtain this service within a reasonable period of time from the service department. This could all be solved if they would simply provide customers with the opportunity to schedule this work. Kirk Warren More

Pleaesant shopping and no high pressure. Sales personel were very professional and knowledgeable. Once we picked out our Jeep Wrangler, the financing and other paper work such as title appic Sales personel were very professional and knowledgeable. Once we picked out our Jeep Wrangler, the financing and other paper work such as title appication, service contract and etc went very smoothly and fast. More

New JK Unlimited excitement This is my second vehicle from Troncolli. Will Jenkins is an excellent staff member to work with. I never felt like I was pressured or was being "sold This is my second vehicle from Troncolli. Will Jenkins is an excellent staff member to work with. I never felt like I was pressured or was being "sold". His knowledge of these vehicle is impressive to say the least. Thanks! More

Great Experience! I called to inquire about a pre-owned truck that was listed online. I was fortunate to get "Cotton" on the phone when I called. He was very profession I called to inquire about a pre-owned truck that was listed online. I was fortunate to get "Cotton" on the phone when I called. He was very professional and sent me his contact info while we were on the phone. We discussed the truck and he answered all my questions. We set an appointment for me to visit the store within an hour. When I arrived he had the truck upfront and ready for me. We took it for a test drive and the rest is history. "Cotton" and the other staff were very easy to work with. Not your typical "High Pressure" environment. They provided a great deal upfront and took great care of me regarding financing. I will definitely recommend "Cotton" and Troncalli Chrysler Jeep Dodge Ram. Michael More

Excellent The sales rep was understand to my requests and very friendly. He was able to accomadate the request. I would highly recommend them to other The sales rep was understand to my requests and very friendly. He was able to accomadate the request. I would highly recommend them to other More

Awesome experience, no run around I was looking for a larger more family friendly car to suite our growing family. The staff at Troncalli gave me an awesome deal on a 2013 Mazda CX-9. I was looking for a larger more family friendly car to suite our growing family. The staff at Troncalli gave me an awesome deal on a 2013 Mazda CX-9. Bob (my sales specialist) even held my baby while I signed papers, they really made it a smooth process. Couldn't say enough nice things about the staff, quality and pricing. Thank you guys! More

Great people, Great pricing, Great experience I would higher recommend this dealership, it starts with the friendly people that genuinly care about providing a great experience. I was impressed w I would higher recommend this dealership, it starts with the friendly people that genuinly care about providing a great experience. I was impressed with everything from the moment we drove in to when we left with my daughters first car. They exceeded our expectations, thank you. More

Used Car Purchase The salesperson and used car manager were excellent and fair. I would recommend them for any car purchase. We will probably be back next year to tra The salesperson and used car manager were excellent and fair. I would recommend them for any car purchase. We will probably be back next year to trade/purchase a new Jeep Unlimited. More

Fantastic service We worked with Will and the service was exceptional. They took care of all of our needs and answered all the questions we had even after hours. Highly We worked with Will and the service was exceptional. They took care of all of our needs and answered all the questions we had even after hours. Highly recommended More

Completely satisfied with our purchase Bob was super helpful, not pushy and trustworthy! When something minor went wrong on the way home, he assured us they would make it right and they did Bob was super helpful, not pushy and trustworthy! When something minor went wrong on the way home, he assured us they would make it right and they did! Outstanding service and dependable sales staff! Hope to be back next year to buy me a jeep! Troncalli has earned a lifelong customer with us! More