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Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
1,915 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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818 Atlanta Rd

Cumming, GA

30040

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Showing 1,915 reviews

April 27, 2017

Easy, Honest Chris was as authentic as it comes! Sales Managers are ALWAYS amazing(Tye)! Got the car I exactly wanted from out of state, had it there in two day, More

by cbh3slh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tye Bergquist, Chris Klass
Apr 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for posting a review of your (5th!) purchase with us and compliments about Chris. We truly appreciate the loyalty!

April 10, 2017

Poor & Disrespectful Service Antwan and Bruce were effective in waisting our time. Bait and Switch con artists. Drove an hour and 20 minutes from Dallas, GA after a conversation More

by Mr and Mrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick, Bruce Belanger, Antwon Moore
Apr 11, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Our management team is actively working to find a solution and we apologize if any interaction was perceived as disrespectful.

Apr 12, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We apologize for the poor communication during phone conversations and your visit to our dealership. We have reviewed how we could have communicated better after your original representative had to leave for a family emergency. Our management has attempted to contact you on several occasions to assist you further and is awaiting your response.

April 05, 2017

Excellent customer treatment Matthew Taylor, my sales rep, and Derek Langley, business manager (financial adviser) were great to deal with - they put together a transaction to fit More

by Repeat customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Taylor
Apr 06, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the compliments about Matt & Derek and the 5-star rating - we really appreciate your time in posting!

April 02, 2017

Amazing! Brandon was excellent and very truthful the staff was friendly and not overwhelming. I highly recommend this dealership when you go ask for Brandon Ch More

by Cheryl404
Recommend Dealer
Yes
Employees Worked With
Brandon Champe
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for your recommendation of Brandon and rating your experience with us!

April 02, 2017

Smooth, easy transaction Purchased 8 seat Pacifica with excellent assistance from Tyler Grant. Researched internet, prompt call back, several email exchanges and one trip to More

by Donald Kaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Glad your purchase was a smooth and easy transaction - we appreciate your review!

March 30, 2017

Good Experience These folks were very good to work with. They didn't try to upsell me, they just listened and showed me options. I pretty much knew what I wanted More

by artjennings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Glad you got the exact car you were looking for - thank you for the 5-star review!

March 26, 2017

Great experience! Called about a specific vehicle and was able to purchase that vehicle same day. Rusty was awesome, made us feel like family. Hands down the best sales More

by KJakab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Honiotes
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Your kind words about Rusty and the dealership are greatly appreciated - thank you for rating your experience with us!

March 18, 2017

Amazing!!! Cotton was very helpful and made the experience fun and exciting instead of stressful. The process was very quick and easy, and everyone made you fee More

by miranda.pilcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tye Bergquist, Len "Cotton" Cottonjim
March 18, 2017

Honest and personable people! I've bought a lot of cars in my life but this is the first time I left the showroom with a smile. The entire team was friendly, patient and straight f More

by Penam2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James in Finance, Nick O'Neal, Bob Shiver
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We love to hear that you left with a smile! When you are ready for your first maintenance visit we look forward to making that experience a great one as well.

March 16, 2017

Overall great experience Chris was an excellent Salesman and very friendly! I would recommend him to friends looking for a new car. I have always had good experiences at this More

by Kcimorelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Apr 03, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Your recommendation is the best compliment Chris could get - glad you were pleased with the experience and thank you for posting!

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