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Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
1,893 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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818 Atlanta Rd

Cumming, GA

30040

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Showing 1,893 reviews

June 30, 2017

Great experience!! Found the Jeep I wanted and met with Chris. Great price and in and out in no time!! Highly recommend! Will definitely come back for my next purchase! More

by HBB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jul 10, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thanks for taking the time to review your experience. Chris tries hard every time to give his customer's a great experience.

June 26, 2017

Great Sales people and service people I have been doing business with this dealership for over 10 years. More specifically with Bruce in sales. He is excellent and JR runs great service More

by pbrucecamacho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Belanger
Jun 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We couldn't ask for a more qualified recommendation and truly appreciate your expert review of our dealership!

June 26, 2017

Chris klass Chris was great and held on to my remote for 60 plus days what a great sales man I will be back for sure I great More

by Ryanf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 28, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you fro the great review. Chris is always going above and beyond to help the customer. We cannot wait to see you again at Troncalli.

June 25, 2017

Gold standard service and attention I wanted to thank the wonderful people at Troncalli on Atlanta Highway for a fabulous car buying experience! Tyler, our sales associate, was amazing More

by CMSUVLOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thanks! We try hard every time. Tyler appreciates your kind words.

June 24, 2017

Dealer rating Chris and Bob did a fantastic job getting me into my new Ram 2500. The process was quick, simple, and painless. Thank you both very much for your help More

by Brakeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass, Bob Shiver
Jun 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for your compliments about Chris and Bob - we hope you are enjoying your new Ram!

June 22, 2017

Exactly what I wanted Chris and the Troncalli team went out of their way to help me get the exact Jeep Grand Cherokee I wanted. Would highly recommend this dealership, and More

by ToddC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 22, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We are happy when our customers are happy - glad to know that Chris helped you get the exact Jeep you had in mind.

June 21, 2017

Trust Worthy Experience I rated the dealership 5 stars overall based on my experience. I felt that I got a fair price for my Jeep Sahara and felt that I would be able to tru More

by VL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 22, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We appreciate your compliments about Chris and 5 star rating - thank you for posting!

June 17, 2017

Love Troncalli Great service! Great experience this is the 7th or 8th car we have purchased and we will continue to come back! Tye and James, the finance manager ar More

by Chrisham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James in Finance , Tye Bergquist, Chris Klass
Jun 22, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

We are honored to be your dealership of choice car after car - thank you for your loyalty!

June 08, 2017

Your next car from Chris at Troncalli - Best Value! The Troncalli dealership in Cumming GA (Dealer #88920, Phone# 678-244-4100) is very comfortable, has an abundant selection of vehicles, and has great More

by Mike - AOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 14, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Chris is always going the extra mile for the customer to find the right car. We can't wait to see you again at Troncalli.

June 02, 2017

The quality of Troncalli's customer service is abysmal My name is Mark C. McMasters and I live in Alphaetta. Had abysmal customer service at their Subaru store last year for reference, so I guess that I sh More

by Aerospeed1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
New sales
Jun 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Mr. McMasters, We reached out to you on several occasions to assist. Our general sales manager spoke with you by phone in an effort to assist and find another Wrangler that met your specifications and you did agree to meet with him to see what we could do to help. However, you did not keep the appointment but instead attempted to post a poor review on dealer rater for several days in a row. As Dealer Rater does not make negative reviews immediately public, you continued to write or amend your review to make it go live, even during our GSM’s attempt to assist. The reason vehicles still show in our inventory when sold is that the inventory feed from FCA USA, LLC, takes a few days to update. We do not report new vehicle sales the same day but instead wait until all deals are funded and complete. This process is not unique to our dealership or the brands we sell. We apologize and did reach out to genuinely help you find the Wrangler you preferred. Sincerely, Clifford Rudd

Jun 27, 2017 -

Aerospeed1 responded

General sales manager was great and he took the time to chat about a lot of things (2018 Wrangler speculation included). I don't remember firming up an actual time the next day to come to the dealership. If memory serves, it was a holiday weekend and your dealership was opened on Sunday before the holiday. I don't miss appointments and usually give myself plenty of time to get there early. Please show me (electronically or in print) said missed appointment. I edited the sales person's name out of the review AFTER it was explained to me that FCA USA, LLC controlled the inventory feed. I do apologize for the edit, but never once was my review slanderous or profane. I've had two strange (and unacceptable) dealings with two different Troncalli branded dealerships, and unfortunately, I fail to see how I will receive the great customer service that your dealer website(s) proclaims. Mark C. McMasters

Jun 27, 2017 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the quick reply Mr. McMasters - if you are still in the market for a vehicle we remain happy to assist and look forward to hearing from you. Our staff will do their best to help you find the Wrangler you are looking for.

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