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Troncalli Chrysler Jeep Dodge Ram
Cumming, GA
1,916 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions.
We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area.
Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 1,916 reviews
June 12, 2018
Love My Jeep Chris Klass and the entire team at Troncalli have been terrific to work with in every way. My recent Jeep purchase is my 3rd brand new vehicle purchas Chris Klass and the entire team at Troncalli have been terrific to work with in every way. My recent Jeep purchase is my 3rd brand new vehicle purchased from Troncalli in the past 6 years and each of my experience with the dealership have been perfect. Chris Klass knows the Jeep product like very well and is wonderfully professional and courteous. I could not recommend them more highly! More
by Rob Hewlett
Employees Worked With
Chris Klass
June 06, 2018
Love my new Jeep!!! What an awesome experience we had buying our Jeep! Troncalli was the third dealership we had gone to, but it should have been the first!!! Our salesma What an awesome experience we had buying our Jeep! Troncalli was the third dealership we had gone to, but it should have been the first!!! Our salesman, Chris Klass, is a Jeep owner and was able to discover our needs and thoroughly answer any questions we had about our purchase. He made sure we were satisfied and stayed late for us to purchase! I definitely recommend this dealership! More
by Rlabarbera18
Employees Worked With
Chris Klass
June 03, 2018
Wonderful Experience! Will Jenkins was freaking awesome! He has an ability to listen to what you want & connect you with EXACTLY what you want - love my new car! I told Wi Will Jenkins was freaking awesome! He has an ability to listen to what you want & connect you with EXACTLY what you want - love my new car! I told Will what I wanted & when he brought the car around - it was just THE ONE. Love at first sight. He was really great at working with me and my husband even though we had to go back and forth between both of our jobs. He was also wonderful with my 15 year old teenage boy - who was dying to drive a 2018 Charger V8 - me, not so much thrilled about that part - he really helped appease both of us because he understands how much power is being dealt with and was really good at putting my son off and me at ease at the same time. He talked to my kid like he was (almost - thank goodness) an adult, which my son thought was really cool (of course, my son didn't sense the "almost" part). And Rex - I think I'm remembering his name right - only met him once- was pretty cool too - he was really nice & just jumped right in to help - he put my temp tag on in the pouring down rain while Will was getting my paperwork finished up for me and was just super nice! I'll probably be back in the future ..... More
by bray6130
Employees Worked With
Willie Jenkins, Rex Kilpatrick
June 01, 2018
Excellent customer service . Extremely friendly environment. I will definitely be back to purchase another vehicle in the future. You guys rock thanks for a great Experience . Extremely friendly environment. I will definitely be back to purchase another vehicle in the future. You guys rock thanks for a great Experience More
by Ram guy 1923
Employees Worked With
Tye Bergquist, Patrick Chandler
June 01, 2018
IT WAS THE BEST BUYING A CAR EXPERIENCE I HAVE HAD. EVERYBODY WAS GREAT. MY SALESMAN (CHRIS KLASS) WAS GREAT. HE TOOK HIS TIME. NOT PUSHY JUST VERY KNOWLEDGEABLE. VERY PATIENT WITH ME SHOWING ME EVERYTH EVERYBODY WAS GREAT. MY SALESMAN (CHRIS KLASS) WAS GREAT. HE TOOK HIS TIME. NOT PUSHY JUST VERY KNOWLEDGEABLE. VERY PATIENT WITH ME SHOWING ME EVERYTHING ABOUT MY CAR. IT WAS GREAT. More
by jackie082948
Employees Worked With
Chris Klass
May 29, 2018
Great Experience Willie Jenkins was amazing to work with! He made the entire process smooth and never pressured me into a Jeep I was not interested in. He listened to Willie Jenkins was amazing to work with! He made the entire process smooth and never pressured me into a Jeep I was not interested in. He listened to exactly what I wanted and delivered 120%. Highly recommend him for anyone who is not exactly settled on what they want, or nervous about the car buying process. More
by lherman
Employees Worked With
Willie Jenkins
May 29, 2018
Excellent experience One of the best experiences Ive had when buying a vehicle. Bruce Belanger worked around my schedule, helped get me in the exact vehicle I was looking One of the best experiences Ive had when buying a vehicle. Bruce Belanger worked around my schedule, helped get me in the exact vehicle I was looking for, and was even kind enough to help me return my rental car the day I bought my Renegade. I cant say enough good things about Bruce and the people at Troncalli. More
by Mr. Green
Employees Worked With
Bruce Belanger
May 29, 2018
Can't Complain Steve was great to work with!! Kim made the finance process seamless!! I would highly recommend working with these guys. If I need a vehicle in the Steve was great to work with!! Kim made the finance process seamless!! I would highly recommend working with these guys. If I need a vehicle in the future, I know for sure it will be from Troncalli. More
by Philip
Employees Worked With
Cole Barker, Steve Radford
May 29, 2018
NOT a good sales experience I lived in Cumming for many years and usually took my old Ram here for service with no complaints. So when it came time to buy a new truck I started m I lived in Cumming for many years and usually took my old Ram here for service with no complaints. So when it came time to buy a new truck I started my search here and reached out to a few other dealerships as well. After several weeks of research, I ended up agreeing (verbally and via email) to a price with this dealership on a Monday morning - the last day of the month. BUT, by the time I got to the dealership in the afternoon to sign the paperwork, they had sold it to someone else. I understand that this happens quite often and the dealership's stance is that they can't take the chance on losing the sale to someone else on the off chance that you might not show up. And, although I do not recommend this dealership, if you absolutely have no other choice, here are some suggestions to potential customers... 1. Whatever price you agree to over the phone, get it in writing and get to the dealership AS FAST AS humanly possible - but don't be surprised if they still end up selling it to someone else before you get there. 2. DO NOT try to negotiate. Just pay the over-inflated price they tell you to pay because if you do try and negotiate they will accuse you of, and I'm quoting the general manager directly, "squeezing every last dollar out of the dealer and playing games". Yeah, because how dare you try to get the best deal you possibly can for your $40k investment. 3. DO NOT be surprised if you leave feeling that you've been misled, bamboozled, and lied to. In fact, I'm sure if they respond to your review, they will have a complete fabrication of the events that led them to sell the car they were holding for you literally while you were driving up there to sign the paperwork. Although, the Sales Manager will be more than willing to tell you to, and I quote "hang out in the lobby for a few hours while we wait for financing to get approved on the other buyer, because the deal isn't closed until the keys are handed over and the money is in house" and you may still have a chance to get that truck they had already agreed to sell to you in the first place... wait, what, seriously??? In hindsight, I'm actually glad the purchase didn't work out because I found a much better deal on a truck that I like a lot more from a dealership in McDonough. And the best part was, they were friendly, polite, and honest. Highly recommend Sons Auto Group in McDonough. More
by Adam
Employees Worked With
Other Employees :
Erik Brinkman - the condescending general sales manager, Matt Taylor
May 27, 2018
Painless Car Buying Chad Giller was very helpful. He knew what we wanted and helped us to get it as painless as possible! We went to about 9 different dealerships and thi Chad Giller was very helpful. He knew what we wanted and helped us to get it as painless as possible! We went to about 9 different dealerships and this one was our 1st stop and also ended up being our last one of the day too! More
by Kim14
Employees Worked With
Chad Giller
