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Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
1,916 Reviews
For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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818 Atlanta Rd

Cumming, GA

30040

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Showing 1,916 reviews

June 22, 2018

Great car buying experience! We found a used car online at this dealership for our daughter to purchase. Chris greeted us and brought the car to the front so we could see and test More

by RLLittle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn, Chris Klass
Jun 25, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Chris is always making sure the customer finds a great car and has a good experience.

June 22, 2018

Great fast service I recently purchased a brand new Jeep renegade, Will Jenkins made it so painless. My experience at Troncalli was easy, fast and no haggle. Thanks Will More

by Dalevis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Jenkins
Jun 25, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Willie is always making sure the customer has a great experience and finds the right car for themselves.

June 18, 2018

Troncalli - Top Notch Experience Ordered a new 2019 Ram 1500 with everything I wanted. Matt (internet sales) was very professional, knowledgeable, and a tremendous help. Got a great More

by Bill Buescher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Taylor
Jun 29, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Bill, we're glad to hear you found our staff was so knowledgeable and helpful! Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2018

Great salesman Mr. Klass was so nice and helpful when I was buying my first new car. He was eager to help us in any way. I was having a hard day and he made the proc More

by Ccope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 25, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Chris is always making sure customers have a great experience at Troncalli.

June 18, 2018

False Advertising My wife and I went in to look at a 2018 Pacifica Limited they had advertised on their website (www.troncalli.com) with an MSRP of $48,020, and a Super More

by moldani
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Chandler
Jul 09, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

While we understand the frustration, the accusations are unfounded as we cannot be responsible for unrealistic expectations. First, the incentive structure on FCA dealer websites are controlled by FCA through one of three approved web providers. These incentives are built and pushed to these providers who host dealer websites. Therefore, we have taken care to make sure we post a “No Hassle Price” that any consumer can walk in and purchase a new vehicle at that price. The stacked incentives offered by the manufacturer vary by region and are noted individually below the “No Hassle Price”. As you place your mouse pointer over each, the program code and description is noted. At the bottom of the page, FCA posts a disclaimer that “Not all consumers may qualify for all rebates and incentives”. Second, after reviewing these on the website and having completed as much research through KBB and TrueCar, customer's data even showed that the final pricing we offered was in line with the market. Third, customer did qualify for additional incentives listed in the stack and we did provide better pricing and an exceptional offer that was declined. Part of this was based on unrealistic expectations on the trade in as it had unrepaired damage from a prior minor accident. Fourth, the option of taking an incentivized interest rate versus a cash rebate is clearly disclosed on any FCA website and all forms of advertising from FCA. We will continue to offer a “No Hassle Price” to everyone and disclose other incentives available to customers provided by FCA to the website host. By disclosing all available incentives, we can determine which of these we can pass along to our customer’s in order to provide the best possible savings. This is why Mr. Grant asked many questions in an effort to get the best possible pricing. Until FCA changes the incentive and pricing structure, we will continue to be as transparent as possible given the tools provided by the manufacturer. Clifford Rudd General Manager

June 18, 2018

Excellent experience. Great experience. I have not bought a car in 15 years, Steve made it easy, and Hassel free. I will definitely be a repeat customer. More

by Mmoore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Radford
Jun 25, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Steve is always making sure the customer gets the best car.

June 17, 2018

Great service! After a tough day unsuccessfully searching for the right used car to see me through my last year of graduate school, we stopped by Troncilli on a whim More

by Jarrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Radford
Jun 25, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Steve is always making sure the customer finds the perfect car.

June 15, 2018

Great no pressure Jeep purchase. Went into to look at a car that was already sold. Steve was very helpful showing us others. No pressure at all. Typical back and forth with the sales More

by Griffgrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Radford
Jun 25, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Steve is always making sure the customer gets the best car.

June 14, 2018

Best New Car Experience! Tyler Grant could not have made buying a new car any easier! I did NOT want to go through the process of buying a new car and had put the decision on More

by 5to18JeepGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Tyler is always making sure the customer gets the best car and the best deal.

June 13, 2018

so helpful I came in with an idea of what I wanted and Chris was patient and helped me find he right car that fit my wants likes and price budget. the process wa More

by Leslie09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Klass
Jun 25, 2018 -

Troncalli Chrysler Jeep Dodge Ram responded

Thank you for the great review, Chris is always trying to find the best car for the customer.

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