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Trinity Cadillac
Englewood Cliffs, NJ
799 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 799 reviews
December 22, 2014
Wonderful and Stress Free Experience The sales person that helped my wife and me was Jerome Barnes. Jerome was professional and extremely thoughtful…..from the second we entered the show The sales person that helped my wife and me was Jerome Barnes. Jerome was professional and extremely thoughtful…..from the second we entered the showroom. We had a specific Cadillac year and model in mind when we went to the dealership in late November. Being that it was real cold out and my wife was pregnant, Jerome voluntarily drove the car into the service area so that she would not have to go back out into the cold. After looking over the car and the various different cool technology features the offers, we went on a test drive…..we loved the car and wanted to take it that night. Management made us a fantastic offer on a 2014 XTS; we could not refuse. Thanks to Jerome's salesmanship and the management team's offer….my wife and I had brand new car with a low monthly cost. We could not be happier!!! More
by josesdealerrater
Employees Worked With
Jerome Barnes
October 18, 2014
Sean P Extremely wam and welcoming. Sean was the most knowledgeable and best auto salesman I have ever dealt with. I am a car person and have purchased many Extremely wam and welcoming. Sean was the most knowledgeable and best auto salesman I have ever dealt with. I am a car person and have purchased many cars,a wonderful experience. More
by Avibank
Employees Worked With
Sean Pereira, Jonathan Lotz
October 09, 2014
Outright lied to us This place is a joke. They 100% lied when they told us that they would buy my car even if we didn't lease a new Cadillac. When we went there they back This place is a joke. They 100% lied when they told us that they would buy my car even if we didn't lease a new Cadillac. When we went there they backed out of the deal. Will never go back..... More
by DL C M
Employees Worked With
Robert, Sales Department, Jonathan Lotz
August 09, 2014
Buyer Beware, terrible service and follow through! What a terrible experience I had with this dealership. I purchased a used Chrysler 200 Limited recently and paid cash. Everyone was responsive and fri What a terrible experience I had with this dealership. I purchased a used Chrysler 200 Limited recently and paid cash. Everyone was responsive and friendly up until they had my money ( typical car dealership ). They failed to follow up or file my paperwork on time or properly resulting in my temp plates expiring before obtaining my plates. The dealership then expected me drop everything to rush around to obtain further paperwork for them (3 days before plates expired on a Thursday). They left me with zero options, zero empathy and felt their best course of action was to refund my licensing fees and walk away from problem leaving me to fix it now myself after my temp plates have expired. I will never deal with these crooks again. This is one of many bad reviews I intend to leave anywhere I can find to leave one. Thanks for nothing Jonathan Lotz, Sean Pereira and the entire crack staff at Englewood Cliffs Cadillac. More
by wbloomer
Employees Worked With
Motor Vehicle Department, Service Department, Sean Pereira, Jonathan Lotz
July 11, 2014
PHENOMENAL!!! In this time of GM recall hysteria, it is so reassuring to know that my Cadillac XLR roadster is in the hands of Mr. Fontana and his crew at Englewoo In this time of GM recall hysteria, it is so reassuring to know that my Cadillac XLR roadster is in the hands of Mr. Fontana and his crew at Englewood Cliffs Cadillac. I was greeted quickly and after the initial diagnostic assessment of the problem, I was informed what would be done. The repair was in a timely manner and the professionalism shown was very much appreciated and without equal. As a physician, they respected my time. The waiting area is very comfortable and thoughtful. I would highly recommend anyone who is a Cadillac owner to come to Englewood Cliffs Cadillac for their future purchases and their extraordinary service. More
by Dr. Thornton
Employees Worked With
Thomas Fontana
April 19, 2014
Delivering excellence This is truly a crown jewel car dealerships. I've been in for service of my beautiful Cadillac CTS and everyone from the sales and service department This is truly a crown jewel car dealerships. I've been in for service of my beautiful Cadillac CTS and everyone from the sales and service department is such a pleasure. When I purchase a vehicle or have it serviced I prefer to be treated the way I would treat someone.....with politeness and respect. This dealership and it's staff does just that. I always feel good when I enter the dealership, while I'm there and on the drive home. I highly recommend anyone considering the purchase of a vehicle or just to have their car serviced to visit englewood Cadillac. I give them a heartfelt thanks. I look forward to many more miles of excellence from my Cadillac. More
by JonathanBrown1
Employees Worked With
service department staff
March 16, 2014
My experience was surprisingly very pleasant. I had a concern about my car buying experience and the owner Antonio Pierce assisted me. I was treated with amazing professionalism and sincere compassion. concern about my car buying experience and the owner Antonio Pierce assisted me. I was treated with amazing professionalism and sincere compassion. This is a rare quality to find an owner in a dealership to actually speak to the customer. I would definitely recommend any one in the tri-state area to buy Cadillacs here. More
by whatzreal
Employees Worked With
Antonio Pierce
February 21, 2014
I had the pleasure of stopping in and ultimately buying a 2014 SRX from Gino Blanco at Englewood Cadillac. From the initial introduction all the way though the purchase of the vehicle he was extremely person 2014 SRX from Gino Blanco at Englewood Cadillac. From the initial introduction all the way though the purchase of the vehicle he was extremely personal, courteous, and showed my wife and I how to operate everything on the vehicle. He listened to what we wanted in the car and took the time to answer all of our questions and made sure we were satisfied with the selections. I would highly recommend Gino and the Englewood Cliffs Cadillac dealership to anyone looking to purchase there next car. More
by bdowling
January 21, 2014
Englewood Clilffs Cadillac offers white glove, red carpet service. The sales team and finance officer are professional, respectful, and personable. They walked me through the sale of a pre-owned certified 20 service. The sales team and finance officer are professional, respectful, and personable. They walked me through the sale of a pre-owned certified 2011 SRX comfortably making sure I completely understood all costs and fees. Abeth Vincent and Robert Steiman accommodated all my requests and made sure I was 100% satisfied with my new purchase. Abeth oriented me to my new SRX with a fine-tooth comb making sure I understood each and every luxury feature included in the car as well as setting up my Sirius radio and On-Star account. Thank you Abeth! More
by gjacobsrn
Employees Worked With
Abeth Vincent, Robert Steiman, George Reyes, Sales Department, Finance Department
January 16, 2014
I bought a 2010 Lexus RX 350 recently and I can't be more happy with what I got. They had excellent customer service. The person who helped me was Mr.Albert Vincent. He was very nice, honest, and friend more happy with what I got. They had excellent customer service. The person who helped me was Mr.Albert Vincent. He was very nice, honest, and friendly. The car I got came in excellent shape. It was clean, and looks very new. I am very satisfied with what I purchased. The price was decent and affordable, and this dealer didn't try to overprice like some of the other companies. I had a very satisfied overall experience. Thank you, Englewood Cliffs Cadillac! -Peter. More
by luluzheng1
Employees Worked With
Albert Vincent
