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Trinity Cadillac

Englewood Cliffs, NJ

Overview
Reviews
Vehicles
4.5
830 Reviews
Call Dealership (201) 227-1111

374 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 830 reviews

October 26, 2024

I payed there 1050$ to solve transmission problem they talked me that my car need transmission flush ok I payed it and did it but problem is still unsolved, when I driving 2 or 3 hour my transmission has More

by qqubesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
Report | Print
Oct 29, 2024 -

Trinity Cadillac responded

Thank you for bringing this to our attention. We're very sorry that your experience has been so frustrating and that the issue has taken longer than expected to resolve. We ask that you give us another chance to take a look at your vehicle. Please give us a call at your earliest convenience so we can schedule an appointment for you. Richard Aquino General Manager Trinity Cadillac

Oct 31, 2024 -

qqubesa responded

I called . I told receptionist my hall story again and again that I have same problem to my car ask your name but he told me that you are not his manager and final answer was '' what you want to do '' thanks but this is too much

October 25, 2024

I had a terrific experience at trinity cadillac . Sunni delivered exceptional service. I’m happy with my purchase . More

by Johngrosso79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunni Wang
Report | Print
Oct 28, 2024 -

Trinity Cadillac responded

We're so glad to hear that Sunni provided you with exceptional service and made your experience at Trinity Cadillac a terrific one! It’s fantastic that you’re happy with your purchase. Thank you for choosing us, and enjoy every moment in your new vehicle!

October 24, 2024

I ventured out from manhattan where I normally service my vehicle. dealership is conveniently located just over the GW bridge. I was not disappointed, staff was very friendly and professional. More

by GRUNTE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Aquino, Joe England
Report | Print
Oct 25, 2024 -

Trinity Cadillac responded

We’re glad you made the trip from Manhattan and had a positive experience with us! It’s great to hear that our convenient location and friendly, professional staff made your visit worthwhile. If you ever need anything in the future, we’re just a short drive away. We appreciate your business and look forward to serving you again!

October 24, 2024

Very bad experience 3 month to solve a problem and still waiting for the manager to call me back More

by thepaintcare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Aquino
Report | Print
Oct 25, 2024 -

Trinity Cadillac responded

Thepaintcare, While we can understand your concern and frustration with an unsolved problem, we are unable to determine who you are or what the issue is. We do not have any customers with the name "Thepaintcare". Please feel free to give us a call, ask for Richard Aquino, and let's see if we can correct whatever issue you are having. We can be reached at 201-227-1111. Take care, and have a nice day. Richard Aquino General Manager Trinity Cadillac

October 21, 2024

Service is poor here, kept car for 5 months didn’t not update me as to the status. Warranty repair was denied due to a stupid reason. Dealer then proceeded to charge me a diagnostic fee (1100)as opposed t More

by marcstubbs86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe England
Report | Print
Oct 22, 2024 -

Trinity Cadillac responded

Mr. Stubbs, We appreciate your feedback, but there seems to be some miscommunication taking place. If I am not mistaken, you own a 2015 Cadillac ATS that has been out of warranty since the end of the Obama administration. Warranty was not going to cover any repairs of your vehicle. Now, it is possible you have some after-market 3rd party warranty for your nine year old vehicle, but we cannot be held responsible for what that warranty may or may not cover. While I can appreciate your frustration, your anger seems to be misdirected at Trinity Cadillac instead of the warranty company. Take care and have a nice day. Richard Aquino General manager Trinity Cadillac

October 19, 2024

Good customer service, everything went smoothly and was done in good timing, would recommend to others More

by egriffith309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John, Pedro Almonte, Yerrson Rodriguez
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

Thank you for your wonderful feedback! We're glad to hear that everything went smoothly and that you had a positive experience with us. We truly appreciate your recommendation and look forward to assisting you again in the future!

October 19, 2024

The staff was helpful and friendly. Overall I did get all what I was looking for in terms of my purchase. More

by bettyjane19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Gavilanes, Sunni Wang
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

Thank you for your feedback! We're glad to hear that our staff was helpful and friendly during your visit. It’s great to know that we were able to meet your needs with your purchase. If there's anything else we can assist you with, please don’t hesitate to reach out!

October 17, 2024

Trinity Cadillac treats you like your family the hospitality is so warming that I would feel guilty buying from another dealer … More

by tamarm30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Morant . An exceptional guy .., Victor Gavilanes, I.M. Jefferson, Pedro Almonte
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Oct 21, 2024 -

Trinity Cadillac responded

Thank you so much for your heartfelt review! We're honored that you feel like family when you're with us at Trinity Cadillac. Your loyalty means the world to us, and we're grateful for the opportunity to serve you. If there's ever anything more we can do for you, don't hesitate to let us know!

October 17, 2024

Great service, awesome staff. will always come back. Love thatthey always wash my vehicle free for me!!!!!!!!!!! More

by ckossup@ISEGHALAL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik, Joe England
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

Thank you for your kind words! We're thrilled to hear that you love our service and that our team made your experience great. We're happy to provide those complimentary car washes as a little extra touch. We look forward to welcoming you back again soon!

October 17, 2024

Great service from vehicle request, test drive and final paperwork. Looking forward to my next purchase from Trinity! More

by andy@jecnyc.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Gavilanes, I.M. Jefferson
Report | Print
Oct 21, 2024 -

Trinity Cadillac responded

We're so glad to hear that your experience from the vehicle request to the final paperwork went smoothly. We're excited to assist you with your next purchase and appreciate your continued trust in Trinity Cadillac! If you need anything in the meantime, feel free to reach out.

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