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Tri County Lexus
Little Falls, NJ
1,325 Reviews
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Showing 1,325 reviews
February 02, 2025
Don’t waste your time. They will lie to you and said come in for a good price and then they will try to sell you something else and will try to make you buy something that They will lie to you and said come in for a good price and then they will try to sell you something else and will try to make you buy something that is more. I drove for over an hour to said that we sold the car after speaking to them 1 hour before get there so they will lie to you just to make you get in. Stay away. More
by Kamal
Employees Worked With
Hatem Samy
January 13, 2025
WAOOLO INCREÍBLE, LA MEJOR! !! Gracias Pahola por tremenda ayuda con mi nueva Lexus, aunque duramos mucho tiempo en el concesionario por el préstamo, estoy muy agradecida y sati !! Gracias Pahola por tremenda ayuda con mi nueva Lexus, aunque duramos mucho tiempo en el concesionario por el préstamo, estoy muy agradecida y satisfecha con ustedes. Thanks Pahola. More
by Ainatheb
Employees Worked With
Pahola
December 31, 2024
Watch these people. Deceitful dishonest liars. Called to inquire about a vehicle on Cargurus which i was told was still available. When i inquired about the great price Deceitful dishonest liars. Called to inquire about a vehicle on Cargurus which i was told was still available. When i inquired about the great price i was told by Malessia that it was because it had been in inventory for a while and they were motivated to sell it to which i asked about its condition and was told it was in good condition at which point i made an appointment to see it. Drove 30 miles at which time i waited at the reception desk for 5 minutes while the receptionist sitting at the desk did something else until i was approached. The salesman Eddie then took me to his desk and took all my info which i still don't know why as im just there to look at a vehicle. Once that was done i was escorted out to the lot at which time i was told the vehicles we were looking at were not the one i came to look at but the vehicle i came for was sitting right next to ones i was being shown. At that point i was told that the vehicle i came for needed to go into service and couldnt be sold for a while. My response was that's fine as im not in a rush. Upon returning to the showroom i was then informed that the vehicle i came to see which was still listed on Cargurus and was available per the phone call i made checking its availability an hour before was NOT FOR SALE as it had electrical issues and couldnt be sold. To add to that this vehicle is sitting on the front line right on RT46 with a sales flag on it. So in retrospect i was lied to to get me into the dealership to try and unload a different vehicle on me at a higher price. Real honest practice. Good to know that the Lexus brand allows this type of practice to happen at their dealerships. Beware. More
by knorton197
Employees Worked With
Malessia, Eddie Gonzalez
November 25, 2024
I bought a 2016 Ford Explorer from this dealership. The sales experience was pleasant enough. I test-drove the car for less than 5 minutes and there seemed to be no problems. Of course the day after I The sales experience was pleasant enough. I test-drove the car for less than 5 minutes and there seemed to be no problems. Of course the day after I brought it home the engine was making a strange grinding sound consistently between 1500-2500 rpms and the transmission was shifting oddly. I make an appointment for the service department to look at it. This could not have been a new problem. The service department was not helpful and clearly had no idea what the problem was and stated it was "warped rotors". I brought to my trusted mechanics that I've been going to for years. They said no the rotors aren't warped and they aren't sure what the problem is but that the dealership should both the service and sales departments of the dealership and none of them were helpful and said it was my problem. Despite knowing they were wrong about the "warped rotors", I asked them to call me back with a quote to fix. They never did. I brought the car to a Ford dealership and they told me that there is over 40 hours of work that needs to be done with all this repair: 1. Torque converter, transmission front pump and assorted internal parts and hardware . This addresses the shaking at idle in gear. This is a $6200 repair. 2. right side engine mount. mount has metal on metal contact $580. 3. front exhaust flex pipe and hardware. this $1150 4. AIRBAG LIGHT. $1300 5. front lower control arms right and left. $1537 6. in line fuel pressure sensor above fuel tank. $1580 The repairs total more than the car is worth. I have already paid to replace 3 engine mounts last month as well along with some other repairs over the past few months. More
by gfm
Employees Worked With
Hatem Samy
September 03, 2024
I bought an ES230 from Samy recently and I found the entire process satisfying. He was friendly and professional and always responded to my calls and messages each time I reached out to follow up on my entire process satisfying. He was friendly and professional and always responded to my calls and messages each time I reached out to follow up on my registration documents and plates. Also the showroom was clean and inviting when I visited so it’s a pass from me. More
by Dubsy
Employees Worked With
Dennise, Hatem Samy
