Tri County Lexus

Horrible! incompetent! and disorganized! stay away from this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when cal this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when calculating finance, they are late with your out of state plates, which will potentially get you a summons, the rest of the staff is clueless and they keep shifting you around different deparments when trying to reach them with a problem. I DO NOT Reccomend this place. More

I called the dealership looking for some information.Although its hard to get the best, most accurate qoute over the phone, Dave was most helpful. He seemed to be very knowledgable with the information.Although its hard to get the best, most accurate qoute over the phone, Dave was most helpful. He seemed to be very knowledgable with the cars and their ammenities. He was eager to meet my needs and help find what works best.He made an appointment for me, willing to stay late to accommidate my schedule. It was a pleasurable expierence unlike most car dealerships! Thank You More

I RECENTLY PURCHASE A NEW ISF. I WAS WITH OUT A QUESTION ONE OF THE BEST EXPERIENCE I EVER HEAD IN A CAR DEALER. DEANDRE WAS VERY KNOLEAGEBLE ABOUT THE AUTOMOBILE, AND FEATURES.I DID NOT THINK THAT I WAS GO ONE OF THE BEST EXPERIENCE I EVER HEAD IN A CAR DEALER. DEANDRE WAS VERY KNOLEAGEBLE ABOUT THE AUTOMOBILE, AND FEATURES.I DID NOT THINK THAT I WAS GOING TO BUY A AUTOMOBILE THAT DAY, BUT EVERYTHING WENT SO SMOTH RIGHT FROM THE BEGINING. THE PRICE MADE SENCE TO ME, AND THE SERVICE THAT THE SALES STAF PROVIDED ME WAS FENOMENAL. THE MANAGER CAMILLO CAME WRIGHT IN WHEN THE NEGOTIATION STARTED. THERE WAS NO GAMES, HE WENT WRIGHT TO THE POINT, AND WORKED WITH ME, AND MY BUDGET. I REALLY LIKED DOING BUSINES WITH THEM. I WILL SEND ALL OF MY FRIENDS, AND FAMILY TO TRI COUNTY LEXUS. More

From the prompt friendly greeting, to answering all of our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The r our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The rest of the new car staff we encountered were just as nice too. We really liked the late service hours as well. More

I recently visited Tri- County Lexus with hopes in leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look around I was introduced to a young man named Derek who instantly made me feel comfortable and at ease. From past experiences, I was expecting this to take days so you can imagine how pleasantly surprised I was with how easy the process was. I didn't expect to come to an agreement without looking around at other dealerships but Derek's genuine honesty made me sure I wanted to give Tri- County my business. I couldn't believe that by time we were through with the paperwork my car was detailed ready to go home. Overall I had a very positive experience. Derek followed up with me and helped reassure me I had made a good decision. He even helped me to understand how to use the navigation! When my lease is up I will be sure come back to Tri-County. Sincerely, Joanne More

Billy Prokos was everything I could have hoped for and tended to my every concern immediately, thoroughly and thoughtfully. I do not like dealing with "salesmen" however Billy made it an absolute pleasure tended to my every concern immediately, thoroughly and thoughtfully. I do not like dealing with "salesmen" however Billy made it an absolute pleasure. He is without a doubt the best salesman I have ever dealt with when buying a car. Marisol, NJ More

HI MY NAME IS CAROLINKA I RECENTLY BOUGHT IS 250 AWD TRI COUNTY LEXUS OFERED ME THE BEST CUSTOMER SRVICE I EVER HEAD BUYING A NE AUTOMOBILE. BEING A WOMAN WAS VERY FRUSTARING FOR ME BUYING A CAR. I AWAYS FE COUNTY LEXUS OFERED ME THE BEST CUSTOMER SRVICE I EVER HEAD BUYING A NE AUTOMOBILE. BEING A WOMAN WAS VERY FRUSTARING FOR ME BUYING A CAR. I AWAYS FELT LIKE CAR SALESMAN WHERE OUT TO TAKE A VANTAGE OF OTHER PEOPLE. FOR THE FIRST TIME IN MY LIFE I WALKET OUT WITH A NEW VEHICLE ON THE FIRST DAY OF SHOPING. I DIDNT HAVE TO DO ANY HOMEWORK, THEY DID IT FOR ME. I DIDNT HAVE TO SHOP FOR THE BEST PRICE, THEY SHOPED WITH ME. WE WENT IN TO A 3RD PARTY WED SITE EDMUNDS.COM. WE IMPUT ALL THE INFO OF THE VEHICLE I WANTED 3 PRISES CAME OUT THE INVOICE,THE STICKER PRICE, AND WHAT OTHERS WHERE PAYING FOR THAT PARTICULAR VEHICLE, AND THEY SUBSTANTIATED THAT NUMBER. I FELT SO CONFORTABLE THAT I BOUGHT AT MY FIRST VISIT. NOW 2 WEEKS LATER I STILL FEAL GOOD ABOUT IT. THANK YOU TRI-COUNTY LEXUS I REALLY MEAN IT. More

I went to Tri-County Lexus I was very impress with the service. I dealt with Eddie and Camilo, I was very satisfied with their knowledge, they had an answer to my all my questions. I have a dealership ne service. I dealt with Eddie and Camilo, I was very satisfied with their knowledge, they had an answer to my all my questions. I have a dealership next to me but I was unsatisfied with the service there and the lack of knowledge. More

If you ever had reservation about dealing with a used car salesman and looking to purchase a Lexus, please do yourself a favor and go elsewhere. Not only you would waste your time here, you would be jerked salesman and looking to purchase a Lexus, please do yourself a favor and go elsewhere. Not only you would waste your time here, you would be jerked around til Kingdom come. I've had my experience but was following an advice of a colleague to try this dealership since he purchased 2 pre-owned cars from them. He forgot to mention that he was in this dealership negotiating back and forth for hours, something that I wasn't planning to do. I don't like haggling, I don't like being BS-ed and most importantly, I don't like being jerked around. I initially came to look for an RX350 with mileage of about 15k. I drove the car around the dealership and when we came back, I sat down with them to get the pricing on the car. Because I'm a woman, they decided to "get smart" and added few thousand $$$ extra on the advertised price. I'm not surprised by this tactic... I heard and read about it before about this dealership's haggling practice. Service records were never provided although I asked for it only for like a million times. The carfax of this car didn't show anything beyond the point of initial sale. I decided to walk out because I saw no point of wasting my time further (the sales manager had the audacity to ask me to come back with my husband!!). As expected, Justin called the next day and said that he wanted to earn my business yadda yadda yadda.... So I asked again for the service record. Each time he responded, yes yes he would provide asap while kept trying to get me back to the dealership. Finally my husband politely picked up the phone and told him to provide the service record, and trade in value over the phone/email as he would like to see if there would incentives to drag ourselves back to the dealership that's about 40 miles away. Justin responded that he would get back to us in an hour. Nothing for over 24 hrs.... I pinged him via email and he said that it was his day off, couldn't do it until the next day. The next day, only after the dealer has closed that he decided to email back and said that the car was sold while he was on his day of. AS IF!!! And asked if I would be interested in their upcoming inventories. AS IF!!! I laughed myself off because this was expected. Something was fishy about that car and I'm glad that things didn't work out. Hey Justin... if you're reading this, guess what? Your loss! I'm dealing with a different league of USED car salesman at the Prestige family in Ramsey. No hassle... no haggling.... we signed on a doted line in the same amount of time that it took me to sit in your office, while you and your crew BS and jerked me around. And guess what? I got the service record of the car, even before we decided to sign on the dotted line. Having a better looking more updated service facility and staff members who value customers certainly don't hurt! Merry X-mas.... More