Tri-County Ford

just now New Took my explorer to have a pylon repairedas it was dangling and to have a leak in the cabin looked at. Dropped off at 9am. It wasn’t until I called service at 4:30 to find out what w repairedas it was dangling and to have a leak in the cabin looked at. Dropped off at 9am. It wasn’t until I called service at 4:30 to find out what was going on. Was told they replaced some clips to fix the pylon and was just about to take the car into the car wash for the leak. Due to closing at 6pm, and only having the one vehicle, I went to pick it up. They did not have it ready and was assuming I was leaving it overnight. Could not do that. Was told to set up another appointment, which I did, and explain I couldn’t leave the vehicle over night. Second appointment. Dropped the vehicle off at 9am as instructed and explained I could not leave the car overnight. It wasn’t until I called service at 5:15pm…no updates all day…and was told nothing was done. Was told they’d go have the tech look at it real quick. First, the pylon fix failed.They wanted to replace the part, but I decided it was too costly for a minor inconvenience. The leak issue had not been addressed at all. It wasn’t until I called that they had someone look at it briefly to say it wasn’t the wiper reservoir. Again, I could not leave the car overnight and by the time i got up to the service desk at about 5:45pm, they were closing. Had I not called, they would’ve kept it. No updates at all and nothing done until I called. Ridiculous. Then was told to bring it back again so they could hunt down the leak. Third visit they finally looked at it. Want approximately $800 just in labor to reconnect a part that became detached. I have declined the repair as that seems insane. I argue that having given them my vehicle for 16 hours without the leak being addressed in the first place, they should take care of the labor. I will now use you tube and Google to fix it myself. Will never go back up there for anything. I’ll drive the 45 minutes to a different dealership if need be. Ridiculous. More

Tri-County sold me a car that didn't last 3 months! I will be getting a lawyer to get this debt off my report. DO NOT BUY FROM TRI-COUNTY FORD I will be getting a lawyer to get this debt off my report. DO NOT BUY FROM TRI-COUNTY FORD More

I found a truck I was interested in online and Matt was very helpful. They were upfront with me about what they could and couldn't do. The transaction was easy with out all the games that many of the dea very helpful. They were upfront with me about what they could and couldn't do. The transaction was easy with out all the games that many of the dealerships play today. The only downside to my transaction was they were supposed to send my new wheel sensors to be installed but after 3 weeks they never came in and I gave up on waiting. So I spent $250 on replacing sensors that they were supposedly going to replace. Not the best last impression you want to leave with your new customers with More

The best car buying experience we have ever had. Laronda was so helpful for months of asking car questions. When this one came in on trade, she was quick and helpful to get us all the information on it! She was so helpful for months of asking car questions. When this one came in on trade, she was quick and helpful to get us all the information on it! She made the car buying process quick, easy, and stress free! We didn’t have to sit around and wait all day like any other dealership. We were in and out in now time, making it a breeze! She will always be our go to on ANY car buying needs! More

The salesman JR was great! We called ahead and talked about the vehicle. I had to drive from Tyler to Mabank after work and they accommodated my schedule. After a test drive they answered all my question about the vehicle. I had to drive from Tyler to Mabank after work and they accommodated my schedule. After a test drive they answered all my questions and made the deal. I love my truck! More

great service. Took my wife’s car in for inspection and as usual things went great. The Quick Lane guys got it in as promised and I was out of there in no time flat. Took my wife’s car in for inspection and as usual things went great. The Quick Lane guys got it in as promised and I was out of there in no time flat. Thanks for always exceeding my expectations. More

Excellent Personnel and the work is good! I took my truck in for some warranty work. The people in the service department were professional and courteous. I bought my truck in Dallas, but b I took my truck in for some warranty work. The people in the service department were professional and courteous. I bought my truck in Dallas, but because of the people at Tri-County Ford I will seriously consider my next purchase at this dealership! More

5,000 mile service The service was good, but the service lady at the desk was not as friendly and informative that I have experienced in prior service trips The service was good, but the service lady at the desk was not as friendly and informative that I have experienced in prior service trips More

Top Notch Always do good work. Take your car here. They always do a great job for me. Highly recommend taking your car here for service. Very knowledgeable sta Always do good work. Take your car here. They always do a great job for me. Highly recommend taking your car here for service. Very knowledgeable staff. They know their stuff. More

OIL CHANGE THIS IS THE BEST PLACE TO GO. THEY WORK HARD TO MAKE SURE YOU ARE TAKEN CARE OF AS FAST AS POSSIBLE. I WOULDN'T GO ANY WHERE ELSE TO GET MY TRUCK SERV THIS IS THE BEST PLACE TO GO. THEY WORK HARD TO MAKE SURE YOU ARE TAKEN CARE OF AS FAST AS POSSIBLE. I WOULDN'T GO ANY WHERE ELSE TO GET MY TRUCK SERVICED. More