Tri-County Ford Mercury Inc

I was disappointed in my last appointment. I told the service department that I was having a problem with my front brakes. They took my car in and called me and said I needed new brakes, I sai I told the service department that I was having a problem with my front brakes. They took my car in and called me and said I needed new brakes, I said okay. Never told me I needed front and rear. I pay for the service and accepted that I needed both because that’s what they completed. I was then later told by another tri county employee that I only needed the front ones done. Well, too late considering nobody mentioned that to me. I was told a young man performed the service. Then I was told that my catalytic converter had writing on it like it was from a junkyard and that the employees had taken photos of it, yet again, nobody mentioned this to me or showed me these photos and asked me. I had to hear this from someone who didn’t even work on my car. Disappointing to have spent money I didn’t need to spend and to hear things from outside parties. More

Ethan our salesperson was very helpful and I appreciate a local dealer. I do think in a small dealership the owner could have stopped to talk to us either time we were here. He was in showroom both times local dealer. I do think in a small dealership the owner could have stopped to talk to us either time we were here. He was in showroom both times More

They do quality work in a timely manner their price is no higher then a local repair shop and use OEM parts higher then a local repair shop and use OEM parts More

Excellent service and customer care I recommend the service department to all of my friends. service department to all of my friends. More

Excellent service and the employees were very kind and helpful. Our vehicle was serviced quickly and efficiently. helpful. Our vehicle was serviced quickly and efficiently. More

After I years they can't get check engine light off. Bought truck new from them. Been on since 3 months after purchase Bought truck new from them. Been on since 3 months after purchase More

Always kind and let you talk through your issue. Nice folks! Even when it a recall! Nice folks! Even when it a recall! More

They are organized and have a good scheduling for the work they have to do. Nice group of employees. work they have to do. Nice group of employees. More

Tri-County Ford in Keysville VA is a wonderful dealership. They are always very helpful, and they get you in for oil change and inspections right away. I have never had any problems with them. Th dealership. They are always very helpful, and they get you in for oil change and inspections right away. I have never had any problems with them. They have always been very professional and kind to me. I love my Bronco Sport that I bought from them. More

Billy, Tremaine, and the whole staff at Tri County are always friendly and easy to deal with. They get my car in every time I need and I trust the service I get there- they keep my Explorer on the road fo always friendly and easy to deal with. They get my car in every time I need and I trust the service I get there- they keep my Explorer on the road for sure! More