Tri-City Subaru

Searched vehicles on internet and set up appointment to meet with Marcus. Made appointment for Saturday asked Marcus if I was to ask for him and he replied YES stated he would have selected cars ready and meet with Marcus. Made appointment for Saturday asked Marcus if I was to ask for him and he replied YES stated he would have selected cars ready and waiting for me. Also stated no issues with financing good credit numbers. Arrived on time and asked for Marcus. Steve advised that he doesn't work on Saturdays.....Odd why make appointment? No cars were ready for me to test. Steve did find my file and got cars to test. Ultimately left with no car due to financing issues? Thought it was all set or at least that's what I was told? Drove down the street to Kia of Somersworth found a more expensive SUV with 5.9% financing. Tri-city Subaru the key to a good reputation and return sales is deliver what you tell people, don't xx them through the door. But on a good note kudos to Steve a pleasure to deal with. More

They treated my friend and I like criminals. About a month ago we came in to test drive a BRZ, it's not like they were the only dealer that had one either. We came in with a 370z, so its not like we did month ago we came in to test drive a BRZ, it's not like they were the only dealer that had one either. We came in with a 370z, so its not like we didn't have the funds or know what we were doing. That shouldn't matter anyway, everyone should be treated like a serious buyer and this dealer treated me like a joke. I went to another dealer the same day, and purchased the same day. Unbelievable the difference in customer service that I got. Not to mention TriCity is just a poor dealership, but the chairs are just sooo uncomfortable. Please invest on something I can sit on, not that I'll be back anytime soon after that experience. More

I had a 2000 Forester that was fine,but being eighty I wanted more comfort and security. For 13 years Tri-City did an excellent job in servicing my 2000. Joey and Sue are fantastic. So, with that backgrou wanted more comfort and security. For 13 years Tri-City did an excellent job in servicing my 2000. Joey and Sue are fantastic. So, with that background I went to Tri-City for my car search. Michael Arthur,from sales knew his business. Informative and professional. Working together we found a 2013 Forester with all the" bells and whistles" .Next was the paperwork. Robert Arthur handled everything .Robert made an involved process painless. So, here I am a very satisfied Tri-City customer! More

I had purchased a vehicle from a used car dealership, I had purchased a vehicle from a used car dealership, there, I admit it. That wasn't so bad as the fact that I didn't take the time to researc I had purchased a vehicle from a used car dealership, there, I admit it. That wasn't so bad as the fact that I didn't take the time to research the reviews with this individual and his business, my fault as a consumer. I had the Subaru Forrester 2002 for all of three weeks; each week returning with a new problem. Week three the vehicle became unusable, leaving me in a go no where, heated argument with the owner of the business. I immediately brought it to Tri City Subaru, where I was less then pleasant, and I requested a diagnosis of the car; for I was being blamed for the problems with it. Sue didn't skip a beat; she took my info, took my key, and took the car. Never once being unprofessional, never once being impolite, dare I say, customer service at its finest. I personally work with customers all day long. I try to maintain the mentality of treat of how I would like to be treated, it's not an easy thing to stay calm when the customer in front of you is angry; and lets not forget I didn't buy the car from you! In the end, I received my independent diagnosis, and the lender rescinded the note, the "dealer" took his car back, but only, because Sue took time to deal with me, do her job properly, and provide me with an accurate diagnosis and documentation. In the time that it took for me to resolve my car issue, I lost and entire pay period of 2 weeks. I had to report to my superior every morning to give an update to my status. I can tell you truthfully that while I was explaining my situation, Sue's name and Tri City came up. I was told that the secretary and her husband are customers there, and he loves to deal with Sue. This possibly saved me a second time as my work was not happy with my absence for 2 weeks, but they knew the situation was in capable hands, being Sue's. Sue could have easily given me the cold shoulder, or told me she was too busy, but she didn't. I can't thank her enough either, because aside from the mechanical failure's this car, it had major safety issues. I have three boys, 16, 14, 12, this was family transportation. Her informing me of this is the most important part of the whole review, for the other selling dealership passed it for safety out of their own shop. Sue has a friend for life, whether she wants one or not. Tri City has my respect, and if our financial situation ever clears up and we are able to purchase a new vehicle, we are coming to you. Thank you, Colleen Maher More

Joe Bova is very helpful and he knows all about the cars. He is a good person to do business with. He is very honest and hard-working without being pushy about it. Tricity is a great dealership and I always He is a good person to do business with. He is very honest and hard-working without being pushy about it. Tricity is a great dealership and I always refer people there. Joe came in to work on his vacation to help me. More

My husband and I stopped in one Sunday after having driven other makes and models. I knew mileage would be very important this time around and having had an AWD I felt that was pretty important living driven other makes and models. I knew mileage would be very important this time around and having had an AWD I felt that was pretty important living in NE. We met Jim Kearns as we were wandering around. His sincerity, laid back manner, and knowledge of the vehicle was impressive. Jim answered all our questions and more.He brought us the keys and told us to take the car out and try it. My husband decided to stay so I got in and left the lot. When I returned I was in love with the vehicle. My husband said to Jim "what should we do?" Jim kind of chuckled and said "whatever you want to do." Right there that sold me not only on the car but Jim as a salesperson. I wanted a color and model that was not on the lot but within a few days he called and said he had found one and it was now at Tri City Suburu. When we went to pick it up he not only was very thorough in going over my new car and all of it's details but he programmed my Bluetooth for me. He did this in a way that even I, a low tech person, could remember and understand. This is why I gave the ratings I did. More

Mike did a great job helping us with the car that we wanted. He was extremely knowledgeable about the car that we looked at and was helpful in setting it up for us after we purchased it. I plan on usi wanted. He was extremely knowledgeable about the car that we looked at and was helpful in setting it up for us after we purchased it. I plan on using Tri City for future car purchases. More

Joe Bova, just sold me my 2013 Subaru Impreza, he knew I needed the car as soon as possible, he went above and be on to find me the car I wanted and had it ready and waiting for me, we breezed through the p needed the car as soon as possible, he went above and be on to find me the car I wanted and had it ready and waiting for me, we breezed through the paper work and I was on my way in no time. It was a nice change to work with a car salesman who listen to my needs and delivered! Thank you Joe! More

The team at Tri-City Subaru is the BEST! I have had my Legacy serviced at the Somersworth dealership since 2008 and would recommend doing business with them in a heartbeat. The entire team is exceptional Legacy serviced at the Somersworth dealership since 2008 and would recommend doing business with them in a heartbeat. The entire team is exceptionally friendly, trustworthy, professional and knowledgable. My Subaru is a 2005. I have done business with three different dealerships (including Tri-City) since purchasing my Legacy new. I travel 40 miles, one way, to have my car serviced in Somersworth; enough said-they are the BEST!!! More

Its been years since I bought a car review here, but after several recent attempts to buy a car at other dealerships and my experience with unethical pricing, poor communication, etc. thought it fair to after several recent attempts to buy a car at other dealerships and my experience with unethical pricing, poor communication, etc. thought it fair to reward this dealer with a very positive review. Eric Mancuso, long gone, was excellent. Price he quoted was price I got, low dealer "documentatee fee", they got me a great rate on financing and Sue of Service.. fabulous. I wish all car dealers would send their staff here for training on how to create a positive customer sales and service experience. More