Tri-City Subaru

This is my second time trying to write this review. My first attempt was kicked off. Was it because the review was not favorable? Anyway here it goes again. I scheduled an oil change/tire rotation and My first attempt was kicked off. Was it because the review was not favorable? Anyway here it goes again. I scheduled an oil change/tire rotation and state inspection for my Subaru Crosstrek. I was told it would take about 1 1/2 hours. Because I didn’t want to sit in the waiting area when I could be doing errands I asked if I could have a courtesy car. That request was approved. I set up an appointment for 10 AM. I dropped my car off and picked up the courtesy car at the appointed time. I was actually running errands and was gone for 2 1/2 hours. I thought it was strange that I never got a callback. When I left the dealership at 10 AM my car was in the garage. When I returned at 12:30 my car was in the parking lot. I went into the office to drop off the courtesy car keys and get my keys and pay the bill. I was told that nothing had been done to my car yet. I was floored about that. I dropped the car off to have it serviced and for some reason they thought because I took a courtesy car that they had the car for the entire day. That was not the understanding on my part. I asked if they could at least put an inspection sticker on it. I was told no that they were other cars in front of mine. Total lack of customer service!I have spent a lot of money at Tri-City Subaru. I’m not sure that I will ever go back there again for service. There was absolutely no customer service! More

The free annual inspection is extremely convenient. I've got no reason to take my car anywhere else. I've got no reason to take my car anywhere else. More

Very happy with the dealership and service dept, great and friendly service. Very pleased with my Subaru Outback. and friendly service. Very pleased with my Subaru Outback. More

Easy to work with and outstanding customer relations. Put that together with a good price and timely delivery. Put that together with a good price and timely delivery. More

Alexis was a pleasure to work with, personable & efficient. Recommended tire balance & rotation which was needed. While vehicle was being serviced I talked with Scott in sales as my current lease wa efficient. Recommended tire balance & rotation which was needed. While vehicle was being serviced I talked with Scott in sales as my current lease was up in a few months. In less than 30 minutes I had a P&S on a 22/23 Legacy arriving in September. More

I drove my last car for 12 years. When I got the news that it wouldn't be reasonable to fix it for inspection I decided to swing by Tri City to get some ideas on car prices. Brian San When I got the news that it wouldn't be reasonable to fix it for inspection I decided to swing by Tri City to get some ideas on car prices. Brian Santos was able to help me an hour before closing time, I put a deposit down on a new crosstrek sport on the same day. Today I picked it up. Beautiful car, very peppy with the 2.5 sport, interior is so polished and clean with the yellow trim and startex upholstery. I am so happy with this car and so grateful to Brian for the great advice and help with all my questions. Thank you again! More

Sales and Finance team were very easy to work with. I wasnt pressured or rushed or belittled when I didn't understand the specifics of an option. Timely service, I was kept up to date on the entire pro I wasnt pressured or rushed or belittled when I didn't understand the specifics of an option. Timely service, I was kept up to date on the entire process and never felt like I was wasting anyone's time. More

I had a good experience at this dealership! I am loving my used car so far. I noticed immediately after purchase that the AC did not work. They took it in as soon as they could and fixed it for I am loving my used car so far. I noticed immediately after purchase that the AC did not work. They took it in as soon as they could and fixed it for free for me, which I really appreciated. Josh was helpful and honest with me and made my first car buying experience a pretty good one. More

I have used this dealership for several years and can highly recommend it. My Subarus have always been kept in the best condition. highly recommend it. My Subarus have always been kept in the best condition. More

Excellent service. Minimal waiting time. Coffee was excellent. No problems so far. Blah, blah, blah ( just needed to get 15 words) Minimal waiting time. Coffee was excellent. No problems so far. Blah, blah, blah ( just needed to get 15 words) More