Tri-City Subaru

Steve was great to work with. The dealership cares about its customers and repeat business. They are smart business people. They know that keeping the customer happy and being fair to the customer is in the its customers and repeat business. They are smart business people. They know that keeping the customer happy and being fair to the customer is in their best interest. So few businesses know this these days. Very classy outfit. More

About 6 years ago I shopped around to many different dealerships for a car. My experience at Tri-City Subaru two weeks ago was so much better in every way! My fiance and I found a car of interest on dealerships for a car. My experience at Tri-City Subaru two weeks ago was so much better in every way! My fiance and I found a car of interest on AutoTrader.com and contacted the Tri-City Subaru to make an appointment for a test drive. The sales person we met with was Mark Blake. He was unlike any salesperson I've met in the car industry. He was not "sales'y", instead he was clearly a car enthusiast. He was very knowledgeable of every Subaru model, as well as knew an impressive amount about other makes of cars. He also was not disparaging to other makes, which I found refreshing. Before the test drive, he walked us around the car pointing out many of it's features, everything from truck space to drivetrain opening both the trunk and hood to actually show us. During the test drive my fiance drove since the vehicle will be her daily driver. Mark told use more about the car's performance, handling, maintenance, and where the dealer obtained it. There was also some non car conversation, which made for an overall pleasant experience. At no time did we feel he was trying to push the car on us. After one loop around, I got behind the wheel and we went out for a second trip. Mark excused himself to speak with another customer and give us time to discuss. Of course we had already done our homework in researching cars, and after such a great sales experience, and an enjoyable test drive, by the time we got back from my chance behind the wheel we had decided to move ahead and talk about purchase. Again, even through talking price and warranty the conversation remained no pressure. He pointed out the highlights of the warranty and left the decision up to us, which after learning all the specifics sounded attractive enough to pick up. In this regard, I'm very impressed with the extra coverage offered by Subaru. During the time that they ran our financial information and shopped around among their banks for financing, the guys at the dealership were ordering lunch from a place down the road and were nice enough to ask us if we wanted to put in an order too. This was great, because I was starting to get hungry, and if I had smelled all their food, I would have gotten very hungry, and that's likely to lower my level of happiness. So A+ on being considerate. For signing of paperwork we were greeted by another guy, who's name I can't remember. This is where I expected the experience to go down hill, but it didn't. Getting through the final paperwork was quite painless, and we are now very happy owners of a 2007 Subaru Impreza. More

Extremely friendly and knowlegeable. Marc spent hours with us and was very patient and accommadating. They gave us the best price for our trade in and were willing to make our payments as reasonable as p with us and was very patient and accommadating. They gave us the best price for our trade in and were willing to make our payments as reasonable as possible. Best Prices and selection in the state. More

From sales to service this dealership is hands down the best. I've been working with them for 5 years and have nothing but positive things to say. I was turned on to Tri-City after my regular mechanic coul best. I've been working with them for 5 years and have nothing but positive things to say. I was turned on to Tri-City after my regular mechanic could not fix my car(3 tries to admit it). They got it right the first time at a reasonable cost. Since then I have had all my service done by Tri-City. One the things that will stick me for life was when my wife was having our first baby the car was in for service, when I went to pick the car up they had marked the cost of the repair down and simply written a note of congratulations. When it was time for a new car it was a no brainer. A year later it was time to replace my wife's car and again my first thought was Tri-City. The 2 Subaru's in my driveway say it all. More

My husband and I found Mark to be very helpful and knowledgable about the car that we were interesed in, a Subaru Legacy. The dealership was extremely busy on the day that we shopped and Mark was bei knowledgable about the car that we were interesed in, a Subaru Legacy. The dealership was extremely busy on the day that we shopped and Mark was being pulled in many different directions. He politely apologized each time we were interrupted and was able to pick up our discussion right where we had left off when he returned. Everyone at the dealership seemed to mesh well together to help each other out and get us any information we required. We feel we were given a fair deal and absolutely love the car we bought! More

Joe, Andy and Roger were amazing, knowledgable, friendly and very supportive. As many others who rated this dealership have commented, there is NO pressure to buy, but only a desire to provide quality and d and very supportive. As many others who rated this dealership have commented, there is NO pressure to buy, but only a desire to provide quality and detailed information to help make the decision and weigh the pros and cons of the avaialbe cars on their lot. Most of my friends have Subaru's and have encouraged me to give up my old car in favor of the Subaru model. They also warned me that once you go Subaru, you never go back! I gotta tell you, it's only been a few weeks, but I think they are right. I must also say, however, that the make of the car and its reputation are important, but the dealership expereince is even more important, and Tri-City is probably the best dealership I have ever dealt with. I've always thought of car buying as stressful and uncomfortable. Roger, Joe and Andy make all of those pre-conceived notions melt away. Thank you for making my experience with Tri City such a good one! More

Great experience. Friendly people, very professional. No guilt - love the no guilt. They take their best shot at your business and then ask for the sale. If it doesn't work, it doesn't work, and they No guilt - love the no guilt. They take their best shot at your business and then ask for the sale. If it doesn't work, it doesn't work, and they are genuinely appreciate of the chance. If it does, it does and they are genuinely appreciative of the chance. I hope I live in the area and only need Subaru's for the next 50 years. I'd like to stick with this dealershp for all future purchases. More

I have been to approx 20 dealers from Berlin to Dover looking for a used car and I must say this is the most helpful, knowledgeable and most friendliest dealer by far. The process of buying my car has be looking for a used car and I must say this is the most helpful, knowledgeable and most friendliest dealer by far. The process of buying my car has been a very pleasant due to the staff at Tri-City Subaru/Dodge from Ryan and Robert, but also from the "financial staff" Phil and Bob too. They were all extremely helpful. THANK YOU VERY MUCH to Robert and Ryan.. You guys are the very best and I will tell my family and friends, this is the place to buy a new or used car. More

I love my new Forester! This is my second Subaru from Tri-City and I would recommend the dealership to anyone in the area, including my Mom who bought a Subaru too. The sales team is knowledgeable and fr Tri-City and I would recommend the dealership to anyone in the area, including my Mom who bought a Subaru too. The sales team is knowledgeable and friendly and really let me take my time without pressuring me. I felt comfortable during the whole process. My experience in the service department for my first Subaru was equally good - they actually remember your name when you walk in which is really refreshing. :)) More

I must say, it was a pleasure to have worked with Ryan Gendron from TriCity Subaru. Trying to buy anything over the phone, from another state, can be a little stressful...especially when it's a new car of Gendron from TriCity Subaru. Trying to buy anything over the phone, from another state, can be a little stressful...especially when it's a new car of this quality/expense. Ryan personally impressed me with his friendly personality and his drive (no pun intended), to make this deal happen TO BENEFIT ME, THE CUSTOMER. That really meant a lot. He didn't pressure me and understood that I was trying to provide my loved one with the best possible solution for her needs (we run a private self-financed dog rescue with 10 dogs currently). During this genuinely painful economic climate, where I'm trying to save every possible penny so as to afford our staggering vet bills, he truly went shockingly above and beyond by going $200 BELOW the other guy's "rock bottom" price (which they in turn felt obligated to match thanks solely to TriCity). Had it been my car, my decision, and my money I would've purchased from TriCity based on principle alone. However, I was the guy to facilitate the deal, not pull the trigger. I realize it's easy for me to say I would've purchased from you, my preferred dealership, when I don't have to worry about the travel distance when looking to establish a relationship for future routine services. In the end, it was the convenience of locality that was the deciding factor. I want to let Ryan, his sales manager Jason, and the entire TriCity Subaru family know that he showed outstanding customer service, initiative, and efficiency in trying to make this deal happen. I thank him for his time, patience, and professionalism. If I know of anyone looking for a Subaru I will absolutely recommend TriCity and most especially, Ryan Gendron. My sincere thanks, John from MA More