Tri-Cities Chrysler Dodge Jeep Ram - Service Center

Takes money and doesn’t fix problem This is a very dishonest place. They didn’t fix the problem and charged 720.00 dollars for parts not needed, Bad service repair. My daughter is in col This is a very dishonest place. They didn’t fix the problem and charged 720.00 dollars for parts not needed, Bad service repair. My daughter is in college there and we live three and a half hours away. The problem was that her fog light switch would at random times turn her fog lights on and drain her battery. She told Dwight this upon checking her car in, he said they would check it out. They kept the car for several days and finally gave her a loaner car. After several days later they told her it was bad battery cables, which being a tech for thirty four years myself just didn’t sound right. They told her that was what was draining the battery and that her switch for fog lights were fine. She picked the car up after paying money she really didn’t have, and as soon as she put her blinker on, (same switch that operate the fog lights) the fog lights came on when they were actually off. She took it back and Dwight looked at it and told her to hang on. He then got on the phone and talked to someone came back and told my young daughter that they fixed the battery draw problem with new battery cables and that he would drive this car to California. She brought the car home and watch the fog lights go off and on while not running till it drained the battery again. Do not use this dealership if you do not want your family taken advantage of like my daughter was. More

Lousy service. uses your phone # for harassing marketing Visited the dealership for service once. I never give out my cell phone # but it was necessary at this time. Since that day I have continually been Visited the dealership for service once. I never give out my cell phone # but it was necessary at this time. Since that day I have continually been harassed monthly to sell me extended warranty products on my specific vehicle. This dealership is part of a large chain of in my opinion deceptive dealerships. They also not only did not fix my vehicles problem but created another in the process. More

Not honoring Commitment made Made call to Tri City Dodge dealership in Kingsport Tennessee service department for price on oil and oil filter service on Ram 2500 Diesel. I aske Made call to Tri City Dodge dealership in Kingsport Tennessee service department for price on oil and oil filter service on Ram 2500 Diesel. I asked if it could be done today. Reply was yes. Great I'll be there in 30 min. I arrived in that time went to service desk and requested the oil and filter change. When I asked about the price of service it was quite a bit higher than quoted price. Service asked who I talked to. I gave the name she was called and remembered the call. Her price and the service dept price was way off. Service manager informed of internal communication break down and enforced the higher price. I wanted to see the owner for their opinion. Corey Deardorf. He had been informed by service before he approached me First impression of him was I was wasting his time. I informed him of my name and long-standing relationship with Dodge and previous management. See, previous management has been replaced with this outfit. He finally told me he would do the service but at the cost of the employees mistake and she would pay for it. Really, what a sorry way to handle a customer concern. I told him I don't want to hear your method of punishment for getting this done. now you've made me feel bad for your mistake! It is at this point I realized what I was dealing with. And I expressed my dislike for his attitude, personality and lack of ability to handle a customer concern which ended with a call to Chrysler and filed a complaint with you personally. You are a man of low character with great responsibility. What you accomplished today Corey has demonstrated your lack of respect and understanding of customer co cerns being resolved properly. One more question Corey if you had it to do over would you it differently? To all concerned that visits this dealership good luck because I was offended, disappointed and convinced all I did was waste his time. An inconvenience. I won't soon forget it ! More