Tri-Cities Chrysler Dodge Jeep Ram - Service Center

Very good service on the repair and excellent service department in keeping me up to date on the repair. Thank you for your excellent service department in keeping me up to date on the repair. Thank you for your excellent service More

They have always been courteous and addressed all issues I have had. I dont know the girl's name that waited on me this week but I usually deal with nina and she has always been very helpful and accommodat I have had. I dont know the girl's name that waited on me this week but I usually deal with nina and she has always been very helpful and accommodating. More

Electrical and air conditioning problems My Chrysler 200 wen dead on me one evening. Made an appointment to have it diagnosed and fixed. The service department got me in quickly, called in My Chrysler 200 wen dead on me one evening. Made an appointment to have it diagnosed and fixed. The service department got me in quickly, called in very short order with a diagnosis and an estimate to repair, and took care of the repairs quickly and efficiently. Everyone there is friendly and professional, and the repairs were completed quickly and very well. I've come in for various minor things over the 9 years I've had the vehicle, and had an excellent experience every time. More

The girls at the service desk were extremely friendly, helpful and professional. I worked most with Dena(?sp). She’s a very personable professional and could teach a course on customer service! helpful and professional. I worked most with Dena(?sp). She’s a very personable professional and could teach a course on customer service! More

Tailgate recall on RAM truck An excellent experience all the way. Got the time slot I wanted. They started on it right away. It took less time than they promised. An excellent experience all the way. Got the time slot I wanted. They started on it right away. It took less time than they promised. More

Service and parts departments. Have developed a long term relationship with the service and parts departments. Have dealt with the personnel in them when they were at the previous D Have developed a long term relationship with the service and parts departments. Have dealt with the personnel in them when they were at the previous Dodge dealership and consider them as friends. Could always send my wife and daughters to them for service on their automobiles with the confidence that they would be treated properly. More

Terrible Service Department The service department is a disaster. I gave them multiple chances over the past 5 years and will not be back. Each experience was worse than the prev The service department is a disaster. I gave them multiple chances over the past 5 years and will not be back. Each experience was worse than the previous. Had an appointment and dropped off the car, service advisor never called so I called twice checking on my car. Called back again and said they’d have to keep it over night because they could not complete the service (no service was added or changed, same service as the appointment was scheduled for). Was not offered a rental or even a sorry for your inconvenience. Picked the car up the next day and spoke with service manager who apologized but didn’t offer a discount of any sort. I insisted that was the least he could offer. Drove the car the following day for an extended period when fluid dumped out under the hood and under the car. Service was performed incorrectly. Things happen, we are human but this was the 5th strike at this point. I take my car to a dealership with ASE certified mechanics to have it done correctly. I would expect this at Jiffy Lube, not a Mopar dealership. Will drive to Bristol or Johnson City from now on. Have been a Mopar owner for many many years. Been to many dealerships over the years...Alleys, Carl Gregory, Chantz Scott, Wallace Inports...and Tri-Cities, which is the worst I’ve ever experienced. Don’t even deserve 1-star rating. More

Excellent customer service from getting a Saturday appointment to the Service Dept team. Above and beyond any other area Jeep dealership I have previously d customer service from getting a Saturday appointment to the Service Dept team. Above and beyond any other area Jeep dealership I have previously dealt with. More

recalls The service was great...………...The girl that took care of me was friendly and made sure I understood what was done. Would recommend to friends...………….. The service was great...………...The girl that took care of me was friendly and made sure I understood what was done. Would recommend to friends...………….... More

My family just moved to Kingsport.Tiffany Scott (service rep) was amazing! She not only answered all my questions but made it a simple process. rep) was amazing! She not only answered all my questions but made it a simple process. More