Tri-Cities Chrysler Dodge Jeep Ram

Bought 2023 Gladiator but the BEST saleswoman Alexis went n found one just how I wanted.. went n found one just how I wanted.. More

Will say anything to sell a vehicle but forget what was promised as soon as sign papers promised as soon as sign papers More

I highly recommend Austin Ryder, salesman at Tri-Cities Dodge. Found me the Grand Cherokee I was looking for. Got a fair trade in on my old vehicle. No pressure, very courteous. Dodge. Found me the Grand Cherokee I was looking for. Got a fair trade in on my old vehicle. No pressure, very courteous. More

Service Department is terrible. They don't know how to properly rotate tires. Spilled motor oil all over new vehicle engine and left it. Did not properly torque lug nuts. Left oily They don't know how to properly rotate tires. Spilled motor oil all over new vehicle engine and left it. Did not properly torque lug nuts. Left oily fingerprints all over the inside of vehicle. Made an appointment and still waited almost 3 hours for an oil change. They are rude and offer no apology for any of my complaints. More

We are very pleased! Alexis and Dan were able to help me find a newer, nicer vehicle. And Bill in service was also very helpful, both in telling me what my old vehicle needed as well as helping me with some find a newer, nicer vehicle. And Bill in service was also very helpful, both in telling me what my old vehicle needed as well as helping me with some questions such as trailer towing. My wife and I are very pleased and will be back More

Lies....Called and talked about a Ram 3500 on there lot. They even called me back to confirm I was coming. Made the 2 hour drive from Knoxville to Kingsport, only to have them tell me they sold it already. They even called me back to confirm I was coming. Made the 2 hour drive from Knoxville to Kingsport, only to have them tell me they sold it already. Did not have the common courtesy to even call and tell me. Only thing I got was...Sorry, I meant to call. DO NOT VISIT THIS DEALER. More

Worst dealership I have ever bought a car from. Still waiting on the promises they made to me. Believe nothing they say ..Go some place else. waiting on the promises they made to me. Believe nothing they say ..Go some place else. More

I dealt with Tyler Neal. He handled everything via phone and emails as per my request. Our deal was made before I drove 300 miles to buy my new vehicle at Tri-Cities. No hard sell even with finance person and emails as per my request. Our deal was made before I drove 300 miles to buy my new vehicle at Tri-Cities. No hard sell even with finance person which took about 5 minutes as everything was ready for signatures. I told Tyler up front I had no intention of purchasing an extended warranty. I was never pressed to buy one. Tyler spent a lot of time showing us the many options available on my new vehicle and even paired my phone at the same time. I bought the vehicle I wanted from Tri-Cities because of Tyler Neal but next time it will be because of Tyler and how this dealership handled the entire process. More

Make sure everything is in writing. Their word is no good. If the vehicle is not right when you drive it off, new or used ,they made the sale and they are done with you. Nothing they say will be backed good. If the vehicle is not right when you drive it off, new or used ,they made the sale and they are done with you. Nothing they say will be backed up. More

I purchased a truck online since I live a state away. I asked quite a few staff members to please insure the truck was thoroughly inspected and cleaned before they delivered it to me. I was assured many ti asked quite a few staff members to please insure the truck was thoroughly inspected and cleaned before they delivered it to me. I was assured many times over on the quality of their used vehicles. Fast forward to receiving the truck: The delivery driver hands me the keys and tells me the front driver's high beam/daytime running light was out since he picked up the vehicle. Being excited for the truck, I stupidly accepted the vehicle assuming that the dealership would fix this detail. After calling, I was initially told that I had to bring back the vehicle (3.5 hour drive away) to get it fixed. After a little back and forth, they agreed to let me get it fixed at my local dealership. My dealership replaced the bulb. The next day the bulb was out again, indicating that there was a bigger issue at hand. Once again, I called telling them that I was bringing it back in. A few days of my truck being at my local dealership later, I'm told that there is an electrical issue. I tell them to call Tri Cities as they agreed to fix the light problem for me. Shortly after, I get a call from my local dealership saying that Tri Cities didn't want to pay to fix it. I call tri cities and get a heated and emotion driven excuse as to why they won't pay for it. They tell me that my local dealership should have caught it the first time, and shouldn't charge them to have the issue fixed. I don't really follow this logic, but that shouldn't be my problem to deal with. I then find out that Tri Cities already tried changing the light bulb which makes them hypocritical for saying that my local dealership should have gotten the fix right the first time. In summary, Tri Cities sold me a truck with an issue they knew about and does not stand by the quality of their inspections. More