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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.7
69 Reviews

69 Reviews of Trent Cadillac Buick GMC - Service Center

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May 12, 2023

Service team was helpful. Needs were met and the appointment was efficient. Three more words More

by gopirates03@gmail.com
Recommend Dealer
Yes
May 11, 2023

Every one very polite and respectful, especially Ms. Tant. But the Service Technician who was assigned my truck failed to properly fill the tires with proper 35psi and failed to check fluids, the windsh More

by lizandted@yahoo.com
Recommend Dealer
Yes
May 31, 2023 -

Trent Cadillac Buick GMC responded

Thank you for letting us know. We will let our Service Manager Josh know and we will be using this as a training experience. We appreciate your business.

May 10, 2023

Got me in and out Needed quick turn around and they made it happen. Can't ask for more. Done - goodbye More

by gordonpbarnes@gmail.com
Recommend Dealer
Yes
Employees Worked With
Damon and Steven
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thanks again for taking the time to leave us this information about your recent visit. We truly appreciate your business

May 10, 2023

Excellent service and great advice always warm with a great welcome. Attendance can't be beat. Every one greets you with a smile More

by noemail@nodomain.com
Recommend Dealer
Yes
Employees Worked With
Don't remember name
May 20, 2023 -

Trent Cadillac Buick GMC responded

We appreciate your positive review about your recent experience with us!

May 10, 2023

Good experience. Friendly people. I am well satisfied Good experience and friendly staff Nope I'm done. The service is better than the survey More

by noemail@nodomani.com
Recommend Dealer
Yes
May 09, 2023

Very pleasant The overall experience was good The waiting time was a little longer than I expected 2 1/2 hours for a oil change and tire rotation Other than that everything was good More

by rtetjt2312@gmail.com
Recommend Dealer
Yes
Employees Worked With
Albert
May 20, 2023 -

Trent Cadillac Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Trent Buick GMC and we hope to see you again soon!

May 08, 2023

I was suppose to get a full rebuilt engine in my escalade that didn't happen! More

by noemil
Recommend Dealer
No
Employees Worked With
Service department
May 20, 2023 -

Trent Cadillac Buick GMC responded

Our Service Manager Josh would love the opportunity to speak to you regarding this issue. Could you please give him a call at 252-633-2213

May 08, 2023

The service team is always knowledgeable, friendly and quick with any service needs. Will Watts and Albert Riggs are superb! More

by n_aldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Riggs and Will Watts
May 20, 2023 -

Trent Cadillac Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

May 08, 2023

Love this place ! ! Thorough, efficient and friendly. Work is always done to perfection and on time More

by w.howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
May 20, 2023 -

Trent Cadillac Buick GMC responded

We're happy to hear you had such a positive experience with our team!

May 07, 2023

They really care about the safety of their customers. I had three contacts to check if my car was running correctly after I had been there for a checkup. More

by rmstark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Taylor
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thanks for taking the time to leave a review.

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