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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.7
69 Reviews
Call Service Center (252) 633-2213

69 Reviews of Trent Cadillac Buick GMC - Service Center

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September 06, 2024

Very courteous staff from start to finish. Everyone was very professional and accommodating . Great Job! More

by Hbmluv2ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2024 -

Trent Cadillac Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

September 06, 2024

Service department does not communicate with customer. They act more like they are doing you a favor. More

by tractorman
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas
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Sep 10, 2024 -

Trent Cadillac Buick GMC responded

We truly do apologize. We would love the opportunity to speak to you regarding the lack of communication to make sure this does not happen going forward. We never want our customers to feel as if we are doing them a favor. We want you to feel like family from the moment you arrive. Can you please give our Service Manager Josh Taylor a call 252-633-2213

July 16, 2024

Thomas was great, he went above and beyond. I asked about how many miles I had put on my last set of tires and he researched it and gave me an answer. I then bought a new set of the same. Great More

by cvn71nurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas, Service
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Jul 26, 2024 -

Trent Cadillac Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 26, 2024

Albert in Service dept was top notch and made sure all my service needs were met, tip of the spear in Customer service. More

by madkatmarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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May 22, 2024 -

Trent Cadillac Buick GMC responded

Thank you! Albert truly does an amazing job at making sure his customers are taken care of! We appreciate your business :)

March 16, 2024

Very nice and helpful very knowledgeable about questions that I asked customer service was excellent More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 04, 2024

Josh Grasso is my go-to guy. I have been a loyal customer for years, dating back to Mike Deichmann. The People do give Trent the edge when it comes to service after the sale. More

by carolprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2023

I was able to get to a buying decision quickly and was able to make a deal without a long process. More

by Marty31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023

Check in was easy and fast. I dropped off my car a few hours before closing and it was ready to be picked up the same day. More

by noemail@nodomain.com
Recommend Dealer
Yes
Employees Worked With
Stephen
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May 31, 2023 -

Trent Cadillac Buick GMC responded

Thank you much for such a great review. We have been working hard to make our check in process faster and we appreciate you noticing.

May 16, 2023

George Malosky made me feel welcome, was very friendly, and made sure I was in and out in as little time as possible. Never disappointed with the service I receive. More

by be@sdlaf.com
Recommend Dealer
Yes
Employees Worked With
Hi
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May 31, 2023 -

Trent Cadillac Buick GMC responded

Thank you so much for such a great review :)

May 15, 2023

Well pleased. No No No No No No No No No No No No No More

by dpcayton1@hotmail.com
Recommend Dealer
Yes
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May 31, 2023 -

Trent Cadillac Buick GMC responded

Thank you

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