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Trent Cadillac Buick GMC
New Bern, NC
1,193 Reviews
For convenience in all of your automotive needs Trent Cadillac Buick GMC is the place to buy your car! Our family owned dealership has been serving Eastern North Carolina since 1957. Visit us to find the best deals in the area! With our great selection of inventory and professional Sales and Leasing Consultants to assist you we're confident you will find the vehicle that suits your needs. We strongly believe in a customer service approach so you won't find any sales tactics or gimmicks. Give us a call at 888 856-2304 or stop-in today to see why "our people give you the edge!"
Our people give you the edge!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,193 reviews
December 11, 2020
Clean and professional service. Great experience with all aspects of buying... Quick return call frim them made the sale. Will buy from them again in the future ! aspects of buying... Quick return call frim them made the sale. Will buy from them again in the future ! More
by Magnum
Employees Worked With
December 10, 2020
We had a wonderful experience at Trent Olds. It was so good we purchased 2 vehicles, which are amazing. MikePecha was awsome, no pressure, very knowledgeable, and helpful. Hats off to Mike and all The Tre good we purchased 2 vehicles, which are amazing. MikePecha was awsome, no pressure, very knowledgeable, and helpful. Hats off to Mike and all The Trent Olds Crew. More
by jeffipock
December 09, 2020
Mike Pecha was extremely helpful. I had never purchased a car from Trent but going forward will be reaching to Mike first. He was very knowledgeable of all the features on the new car and took the time to e car from Trent but going forward will be reaching to Mike first. He was very knowledgeable of all the features on the new car and took the time to explain them to me. More
by cpierce
September 18, 2020
My experience was very nice. Salesperson was great. Best experience I have ever had buying a car. Would recommend to anyone which asked Felt at ease with my decision experience I have ever had buying a car. Would recommend to anyone which asked Felt at ease with my decision More
by passingoftime63
Employees Worked With
Tim James
April 17, 2020
Still play by old car selling rules Had a disappointing online conversation with this dealer. Rather than being straightforward, it was answering a question with a question. This is 2020 Had a disappointing online conversation with this dealer. Rather than being straightforward, it was answering a question with a question. This is 2020. There is a pandemic going on. Could we factor reality into our dealings, please, and just move forward with honesty and respect? I haven't had a dealer respond in this way since the early 1990s. More
by richard.lucier
Employees Worked With
Kaitlyn
June 19, 2019
Needed new master cylinder and oil change Service dept is very nice,but I am amazed how the bill was over 600 dollars.Considering a master cylinder is under a 100 bucks Service dept is very nice,but I am amazed how the bill was over 600 dollars.Considering a master cylinder is under a 100 bucks More
by Brian
Employees Worked With
Not sure wife took it
March 21, 2019
Great People. Terrific Service Department. We purchased our first Cadillac after losing our car to a flood. We looked around and found the best deal at Trent Cadillac. From purchase to servic We purchased our first Cadillac after losing our car to a flood. We looked around and found the best deal at Trent Cadillac. From purchase to service six months later everyone was friendly, helpful, professional. We had a major issue that the service department went above and beyond to see it was corrected. Also, pricing on oil change and tire rotation is very competitive. Thank you Trent. More
by Cindy Spong
Employees Worked With
George and Paul Hewson
June 01, 2018
2nd Chance very disappointed I came in for rotors and breaks after speaking to parts and service specialist he told me no need for new rotors and breaks just need them turned. I w I came in for rotors and breaks after speaking to parts and service specialist he told me no need for new rotors and breaks just need them turned. I was ecstatic I though I only had to spend $90 instead of the $179 I was quoted. After waiting 4 hours (which I was told 1 hr max). I picked up my CTS and I was shocked when I jumped on the highway and my CTS was till shacking. I returned to dealer and I was given a loaner for my incovience. Next day opon my arrival to my suprise NOW I need new rotors another $211. Not to mention now my engine light was on and it was NOT on before when they did inspection. Come find out my coolant was LOW which fixed engine light. All of my fluids should have been top off it’s suppose to be included with inspection. So my $179 visit ended up being a $310 bill. Service specialist did NOT go above and behind to fix the mistake and ironically the service manger wasn’t in. Now I know why thier slogan is “come on by and see why are people give you the edge” it’s because they push you to the edge of spazzing out. I’m very disappointed I ALWAYS bring my car here to be serviced. Will it e back! More
by DissointedCTS252
Employees Worked With
Albert and Jimmie
February 07, 2018
Not impressed Got quote,scheduled appt.,didn’t Take current contact info. Arrived dIdn’t have tires, quoted,me a price with old tires and proposed tires $1500. Corr Got quote,scheduled appt.,didn’t Take current contact info. Arrived dIdn’t have tires, quoted,me a price with old tires and proposed tires $1500. Corrected price,added brakes and parts until price was $1400. when I left dealership,didn’t close my hood,held by secondary latch,noticed before I got on hwy 70 before I accelerated top speed.will not use again,although I used previously with no problem More
by Mimosas
Employees Worked With
T Mitchell
September 16, 2017
Great experience Everyone at Trent was extremely nice and made my experience a very pleasant one Thanks again to Mike, Manny and Brent for the great customer service. Everyone at Trent was extremely nice and made my experience a very pleasant one Thanks again to Mike, Manny and Brent for the great customer service. More
by Buzzycline
Employees Worked With
Mike Pecha
