Treasure Coast Toyota Of Stuart

I visited Treasure Coast Toyoto on Sunday, November 20, 2011 a fter receiving a DHL delivered promotional flyer that same day, which also expired on that day. Since I didn't bring the envelope, which cont 2011 a fter receiving a DHL delivered promotional flyer that same day, which also expired on that day. Since I didn't bring the envelope, which contained the lucky number, I was deprived of any chance of winning a promotional gift. That did not deter the greeting salesman from wanting to introduce me to a 2012 Prius, if they could arrange the same term and payment as on the 2009 Prius I was then driving. To make a long story short, I was shown a new 2011 Prius (2012 Prius hatchbacks were not yet available) matching the specifications of my current car and invited to sign a contract therefor. Surprise! During the signing process, they discovered that the salesman had wrongly identified the car and the car I wanted was more costly, however, since it was their mistake, the company would eat part of the difference. After interacting with three "Sales Managers", it being late Sunday and the lights were being turned out, we took delivery in the dark of our new Prius. Arriving at home, I reviewed the contract I had signed and discovered that the lited price was $2,430 above the sticker price and the trade-in value was $4,840 below Kelly's Blue Book Value. The following day, after threatening a lawsuit I was offered a revised contract on a "take it or leave it" basis, which adjusted the price, but not the trade-in allowance. I have written a lengthy letter to Toyota headquarters for which I received a cursory phone call saying the matter was between me and the dealership; they could do nothing. Upon further follow up, however, I was assured that my letter would not fall on deaf ears, but would become part of their file when the dealership received it annual review. More

I went in to Treasure Coast Toyota to buy a new car, I never would have dreamed it would be as easy as it was. The sales man, his name was James Couey, was very respectful and easy to deal with. I got a g never would have dreamed it would be as easy as it was. The sales man, his name was James Couey, was very respectful and easy to deal with. I got a great deal on my car and I really love it, the experience was a great one and I am very happy with my new car. More

Very pleasant experience! Got a great 2012 Camry at a more than fair price. I can easily recommend my salesman Chuck Peterson and the entire staff at Treasure Coast Toyota. I am a senior lady and quite d more than fair price. I can easily recommend my salesman Chuck Peterson and the entire staff at Treasure Coast Toyota. I am a senior lady and quite difficult to please, but they had the patience of Job and I am as satisfied as one old lady can be!!! I love my new car!!! More

Very nice place to buy a car, good prices, Mr. Foster, sales man, very good, managers are nice and friendly. Only to be careful, when u sign the paperwork, seriously. I mean it. sales man, very good, managers are nice and friendly. Only to be careful, when u sign the paperwork, seriously. I mean it. More

I went in to test some new cars and was guided toward a used car, which I have no problem with--the salesperson was just doing their job. However, when the manager (or whoever their numbers person was) of used car, which I have no problem with--the salesperson was just doing their job. However, when the manager (or whoever their numbers person was) offered me up some figures, they gave me a number that was out of my price range. They asked me to come back tomorrow as they'd have another similar (but cheaper) car ready then. So I go home and look up the car--which appeared to be very nice--just to see if it could be finagled down to something I could afford. I was stunned (and outraged) to find that the "list" price they had quoted me was somewhere in the vicinity of $15,000-25,000 (not a typo; wasn't sure of exact optional equipment, hence the range) over the MSRP of a brand new (2011) model of the same car. It was nearly $10,000 over the maximum possible--i.e., fully loaded--MSRP. Their "discounted" number was ~$5,000 over the Edmunds suggested dealer retail price (and ~$10,000 over the trade-in value). Armed with this knowledge and a printout from the manufacturer's website, I decided to head back--maybe, MAYBE I had read it wrong. They went back over the same numbers and ANOTHER person (not sure if sales or a manager) who was described as "good with cars" went over the same numbers with me. When confronted, the manager(s?) took a good 5-10 minutes back at another desk before "explaining" that they had read the wrong number in their reports; that they had another car (same brand, different model) they had confused it with. (Surprise, surprise, after a quick internet search, that car also wasn't nearly worth the list price they had quoted me. The fact they knew I'd done my research but continued to try to pass off such an easily disproved lie speaks volumes of their ethos.) So when I caught them in a lie, they tried to lie their way out of it. I have been researching cars for myself and my family for years ('94, two in '96, '97, '02, '06, and '07) and have *never* seen such egregious and blatant dishonesty. Sadly, this tale wasn't quite finished. I went back inside--having walked out on the salesperson--to tell the manager it wasn't the salesperson's fault I was angry. I finally--after listening to their attempts at covering their butts--walked out again and had the manager follow me out and ask "How can [the salesperson] have done a good job if you're upset?" I just stood there, stunned that the manager would throw the salesperson under the bus to cover for their own lies. "If [salesperson] did such a good job, why are you taking their sale away?" At this point, the image of Ayn Rand describing the use of your sympathy/pity for someone as a tool against you popped into mind: This is evil. I put my hands up in a "I give up", shook my head, and turned and walked away in silent disgust. More

I took my car in because of a recall. The service adviser was friendly and helpful. I assume the work was done satisfactorily. Other employees that I came in contact with were also pleasant. In my experience was friendly and helpful. I assume the work was done satisfactorily. Other employees that I came in contact with were also pleasant. In my experience, this dealership has improved since it changed ownership. More