Treasure Coast Lexus - Service Center

Warranty work I took my Lexus in for a windshield molding which had separated from the cowling below. I noticed it had separated while washing my car. I got right I took my Lexus in for a windshield molding which had separated from the cowling below. I noticed it had separated while washing my car. I got right in and the service rep was unsure of the problem so he contacted the service manager who's first comment was I've never seen this happen. He then said I must have replaced the windshield and he looked and said no. He then said it was the non Lexus wiper blades that caused the problem and who put them on. I did and I have never replaced my wiper blades with Lexus blades which I change annually. His last excuse why they would not cover it was something must have crashed on the cowling and broken the clip holding the molding on. No damage anywhere on my car. They would be happy to take it back and see if it could be fixed not under warranty. I pretty much told them what to do with their non warranty repairs. I then called Lexus Customer service with no help from them. So I let it go. But yesterday I finally ran across a windshield replacement company and showed him what had happened and the story. He laughed as he was replacing a Lexus windshield and said he has seen this problem before and it should have been covered. He even showed me how the molding attaches to the cowling and the windshield. Needless to say after speaking with an expert on windshields I decided to write my story. It's funny that the expert on windshield replacement who had nothing to gain gave me the true story while the expert Lexus rep knew nothing but was happy to try and fix it at their hourly shop rate. The glass guy said don't worry about it as it is only cosmetic, Lexus thumbs down! More

Service Department Good overall experience. I was originally frustrated with the time that it was taking to have recall work done, however, this was not Treasure Coast L Good overall experience. I was originally frustrated with the time that it was taking to have recall work done, however, this was not Treasure Coast Lexus's fault. It was really an issue with Lexus providing parts. Good experience in the end. More

Excellence Continues to exceed every high expectation I have had. Wonderful experience. Would recommend Howard by far and away the best salesperson I have wor Continues to exceed every high expectation I have had. Wonderful experience. Would recommend Howard by far and away the best salesperson I have worked with. More

Excellent I cannot express my gratitude and appreciation for their professionalism. I'm grateful for the service of your staff from the moment I arrive at you I cannot express my gratitude and appreciation for their professionalism. I'm grateful for the service of your staff from the moment I arrive at your dealership. Everyone from the service rep, to the car wash, mechanics department or new car sales. I share my thoughts with one of my soldiers a few years ago; about the Quality of Lexus Dealership, the Professionalism and most important "HOW THEY CARE OF THEIR CUSTOMERS (First time or Return)" He didn't believe me! But, as my mom say " the proof is in the pudding ". He's driving a Lexus! Treasure Coast you are the best on the East Coast of USA. Keep up the GREAT WORK Ladies and Gentlemen! More

Friendly,personal, professional service This dealership really stands out when it comes to friendly, courteous and professional service. Whenever I bring my IS 250 in for service I am treate This dealership really stands out when it comes to friendly, courteous and professional service. Whenever I bring my IS 250 in for service I am treated like I am the only one in the dealership. Everyone is so friendly and accommodating. The service is top notch!!!!! More

Outstanding and exceptional sales rep Howard Kent Howard Kent of Lexus sales spent valuable time and effort to introduce us to 2017 Lexus NX for our consideration while we were waiting for service Howard Kent of Lexus sales spent valuable time and effort to introduce us to 2017 Lexus NX for our consideration while we were waiting for service on our Lexus RX. A true gentleman, considerate, friendly and thorough. Never any pressure to purchase. Would highly recommend contacting Mr. Kent when considering a purchase of a Lexus. More

Excited About First Lexus Purchase Just bought 2016 NX 200t from Howard Kent. He was extremely personable, professional, honest. He showed Great patience in explaining all details of th Just bought 2016 NX 200t from Howard Kent. He was extremely personable, professional, honest. He showed Great patience in explaining all details of the2016 NX 200t I was looking at. If you walk into Treasure Coast Lexus, ask for Howard. I'm sure the other salesmen are fine, but Get the best! We appreciated his efforts in assisting us with the purchase of this car. Our overall experience was great. Many thanks to Treasure Coast Lexus. Also thank you Steve and Rick More

Satisfying experience! Felt like a welcomed guest from the moment I entered the dealership. I was just returning a leased car but I was still treated like royalty. Howard to Felt like a welcomed guest from the moment I entered the dealership. I was just returning a leased car but I was still treated like royalty. Howard took care of everything with courteous professionalism and I appreciate that. More

Thanks Deanna My parents and I go to Treasure Coast Lexus. The service manager, Deanna Williams, takes great care of me when I am here. I think I may owe her couns My parents and I go to Treasure Coast Lexus. The service manager, Deanna Williams, takes great care of me when I am here. I think I may owe her counseling fees as well. She is a great listener More

Best Staff I've owned many Lexus vehicles and I thought my San Diego dealership was the best until I found Treasure Coast Lexus! The staff was very attentive to I've owned many Lexus vehicles and I thought my San Diego dealership was the best until I found Treasure Coast Lexus! The staff was very attentive to my concerns and went the extra mile to correct within their organization. More