Treasure Coast Lexus - Service Center

The entire team at TC Lexus go the extra mile & do it well Everyone from information desk, sales, service, appointment bookers, valia, mechanics and car washers do their jobs and do it well. I forgot something Everyone from information desk, sales, service, appointment bookers, valia, mechanics and car washers do their jobs and do it well. I forgot something in a loaner car..called..it was delivered to me??Wow! More

Need a Systems Review to Solve the Situation Described Below I recently received a birthday greeting and computer greeting for my dear husband who passed away January 19, 2015. Had I not called Paul Licausi, I recently received a birthday greeting and computer greeting for my dear husband who passed away January 19, 2015. Had I not called Paul Licausi, personally, to inform him of Felton's death in February, and ask that Felton's name be removed and records updated, I probably would not be so offended. But I did. I have had this conversation at least ten times with various members of the Lexus staff (service reminders, follow-up surveys, mailings, phone calls, birthday greetings), about changing records to reflect a death. This appears beyond the realm of possibility for all of you. I struggle every day with the sadness I feel over the loss of my husband. His birthday, July 6, was a very tough day for me, and I can assure you I did not need to receive a birthday card that I cannot give to him. I am sure there are other clients who feel the same way I do. This is a customer service issue that should be seriously addressed, and immediately solved, so mistakes like this do not occur again. Gail Beveridge, Widow of Felton Norris (The Lexus was purchased in BOTH of our names.) More

Excellent Service Service was quick, clean, efficient. Kathy Register, the service rep took time to answer all my questions. Carlton Duncan my sales rep. is always loo Service was quick, clean, efficient. Kathy Register, the service rep took time to answer all my questions. Carlton Duncan my sales rep. is always looking out for me. Every one at Treasure Coast Lexus was very professional and courteous. More

Expertise, professionalism & awesome customer lounge Friendly expertise and professionalism from staff & awesome customer lounge at Treasure Coast Lexus. As a busy executive, I appreciate being able to Friendly expertise and professionalism from staff & awesome customer lounge at Treasure Coast Lexus. As a busy executive, I appreciate being able to work from my computer in lounge while I wait for my car -- with excellent internet access and great drinks and snacks on hand! Who needs a loaner?? Thanks Treasure Coast Lexus!! More

excellent servicve I gave my rating because the man that helped me, Steve Lasker, was very informative to the problems that was happening with my car.He understood my p I gave my rating because the man that helped me, Steve Lasker, was very informative to the problems that was happening with my car.He understood my position and helped me very much. He was kind and assured me that the car would be fine after it was fixed which lead to my peace of mind...He was patient when I asked questions and understood my problems... More

Great as always They took my car right in and they were finished fast. The problem I had concerned my windshield wipers auto rain sensor which they fixed. They took my car right in and they were finished fast. The problem I had concerned my windshield wipers auto rain sensor which they fixed. More

no further comments Things have improved 100 percent under leadership of Mr. Coffey who is very responsive to inquiries. Prior to his arrival, I was planning to go 45- Things have improved 100 percent under leadership of Mr. Coffey who is very responsive to inquiries. Prior to his arrival, I was planning to go 45-50 miles south to the West Palm dealership to have my Lexus serviced (a real inconvenience to be sure.) The dashboard was replaced and they did a good job in a reasonable timeframe. Thanks. More

5 Star Experience We have purchased three cars fro Treasure Coast Lexus. Everyone from the General Manager Steve Friend, to Robert Collier our Service Advisor and Dian We have purchased three cars fro Treasure Coast Lexus. Everyone from the General Manager Steve Friend, to Robert Collier our Service Advisor and Diana the Tech Assistant and Carleton the Salesman are among the finest folks we have ever had the pleasure of dealing with. This dealership is exceptional from the top to the bottom. More

Five Star service Very professional. Service was completed in a timely manner. Needed to get the 35,000 mile checkup before a big trip the next day and she was able t Very professional. Service was completed in a timely manner. Needed to get the 35,000 mile checkup before a big trip the next day and she was able to work me in. More

Professional and knowledgable Deanna Williams was professional and knowledgable as was the other employees. She provided a discount on my service which was a huge help. I received Deanna Williams was professional and knowledgable as was the other employees. She provided a discount on my service which was a huge help. I received a beautiful 2015 SUV Lexus to drive while mine was being repaired. No problem keeping one day longer even after mine was fixed. More