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Transwest Ford - Service Center

Scottsbluff, NE

4.3
243 Reviews

243 Reviews of Transwest Ford - Service Center

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September 25, 2024

The service advisor was rude when I asked him not to rotate my tires because they are pretty new. He acted like he knew better than I did about what I should do. Also, my paperwork indicates that he sug More

by tenica.vanwinkle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Ramirez
Report | Print
Sep 30, 2024 -

Transwest Ford responded

Tenica, I’m sorry to hear about your poor experience with our location. We want to address your concerns but will need additional information. We did not meet your expectations and as a manager here I would be happy to get involved and help you. Here is my contact information. Please call me at your convenience. David Dillion Transwest Ford Service Manager 308-635-3701

September 16, 2024

Good service , Works very quick with care. They called when it done don't have to worry about anything. More

by bluejayct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Sep 20, 2024 -

Transwest Ford responded

Thank you for taking the time to leave us your 5-star review, bluejayct. We appreciate the endorsement. We take pride in our workmanship and strive to provide Elite customer service. We appreciate your business and look forward to working with you in the future. Transwest Ford

September 13, 2024

Very professional, takes care of you and lets you know what’s going on with your equipment due the whole process!! More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Report | Print
Sep 16, 2024 -

Transwest Ford responded

Hi Charlie, Thank you so much! We're glad Breanna and Mario answered your questions and exceeded your expectations! We look forward to working with you again soon! Transwest Ford

September 05, 2024

I was treated with respect and courtesy, and the service was completed in a timely manner and professionalism. More

by dcrisden102168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela James
Report | Print
Sep 06, 2024 -

Transwest Ford responded

Thanks for noticing, dcrisden102168! We want you to have what you need as quickly as possible, so you can get back out on the road! We're family-owned and operated, and it's our goal to build a life-long relationship with you! Hope to work with you again soon! Sincerely, The Transwest Ford Team

September 05, 2024

First rate service very helpful easy to understand knowledgeable took my cabin right on time More

by scottyandjoanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Sep 06, 2024 -

Transwest Ford responded

You are welcome, scottyandjoanne! We're glad we could help out and get you on to your destination (and many more to come!) We appreciate your business! Transwest Ford

September 02, 2024

It seems as if though every appointment takes longer than the previous one for the same service. More

by dkhbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Sep 03, 2024 -

Transwest Ford responded

We are sorry to see your rating, dkhbug. We value customer feedback and will use your review as an opportunity for improvement. We hope you will give us another chance to work with you. Transwest Ford

August 24, 2024

I appreciated the text reminders for schedule d appointment. Explanation of mechanical work and follow up after ; also was thorough. Coming back for new battery !and will recommend Transwest to o More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita ?, Mario Ramirez
Report | Print
Aug 26, 2024 -

Transwest Ford responded

We really appreciate your 5-star rating, Sue. We're glad Breanna and Mario answered your questions and exceeded your expectations! We look forward to working with you again soon! Transwest Ford

August 18, 2024

I went for an oil change, they changed the oul and gave me a printout of the oil change More

by rebids-squeal0m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Aug 19, 2024 -

Transwest Ford responded

Hi rebids-squeal0m, We're so glad to hear it!! It is our goal to help our customers get the information they need. We look forward to working with you in the future! Sincerely, Transwest Ford

August 17, 2024

I've had an excellent experience all the way around at transwest Ford. We always treat me good. More

by Harv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Collar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Lockwood, Mario Ramirez
Report | Print
Aug 19, 2024 -

Transwest Ford responded

Thanks for the fantastic review, Harv! We value great employees like Jordan, Brian, Breanna, Mario, and the entire support team. We also value great customers like you! Transwest Ford

August 15, 2024

They got us right in as we were traveling back to WA. A couple concerns noted. Thank you!!! More

by rogersdeborah53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Report | Print
Aug 19, 2024 -

rogersdeborah53 responded

We made it home with assurance our service was done. Thank you.

Aug 30, 2024 -

Transwest Ford responded

We are so glad we could help out, rogersdeborah53. Thank you for sharing that you made it safely home. Our technicians are the best! Best of luck with all your adventures. Transwest Ford

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